We have taken all of our dogs here. From puppies to our dogs senior care, they are extremely kind…read moreand considerate to each of our pets needs. Their prices are completely reasonable and they are very thorough. Side note... GO POKES!

hateful and dishonest. care more about money than the care of the animals. literally go anywhere…read moreelse.

We brought our older gal in for the first time since we are new to the area. While we didn't get…read morethe news we were hoping for, we can't say enough kind words about the staff and Dr Nichols. They're all extremely kind, patient, gentle and caring regarding both our fur baby and us. We chose to have our sweet girl cremated and we cried like babies going through the bag they gave us when we picked her up. They all signed a card, put some fur in a bottle, did her paw print and printed a nice poem for her. It was truly so touching, we're so thankful for their kind gestures during such a hard time for our family. It means more than you'll ever know. Thank you

ATTN PET OWNERS: I'd like to share my experience with Bonds…read moreRanch Animal Medical Center here for everyone to see and be aware I pray this happens to no one else: Profound Negligence by Bonds Ranch Animal Center in Handling My Dog's Remains: On the day I tragically lost one of my dogs back in September when he was hit by a car, I brought him to Bond's Ranch for cremation -- and made it extremely clear that I needed his DNA collected first so I would be able to know his breed mix. I called five times after I left him - verifying the steps and ensuring what I needed would be done. I spoke for 28 minutes with the receptionist, and sent multiple emails with explicit directions for a cheek swab and then a tissue sample when the cheek swab wasn't possible. I even called immediately after sending an email subjected "Tissue Sample" to review the instructions with her. She confirmed she understood and that the doctor knew what to do. When I arrived with dry ice and shipping materials, I was told the vet NEVER collected the sample before cremation-- only hair and nails. The hair had no root (so it's useless for DNA). I am deeply concerned with Dr. Nichols medical knowledge if he believes top coat fur can be submitted for DNA testing needs... This wasn't a minor miscommunication. It was a complete failure to follow clear, documented instructions from a pet owner. Because of this, I permanently lost the chance to preserve his genetic material and learn his true breed mix. On top of that, I had requested the clay paw prints every cremation facility provides. Bonds Ranch never submitted that request. Instead, they made their own(!) with paint on paper. It looks like a child's art project! I have the email thread with the crematorium confirming the clay prints were NEVER REQUESTED from Bonds Ranch. Yet again -- another piece of him I've lost forever due to their lack of attention and utter negligence. If this is the attention they pay in imperative moments that can never be recovered, please be aware of how they handle everything.

I cannot recommend the Texas Coalition for Animal Protection (TCAP) enough! If you are looking for…read morehigh-quality care that won't break the bank, this is the place to go. My dog just had his first dental cleaning today, and the entire experience was seamless and incredibly AFFORDABLE. The Process I started this journey at the beginning of the year by calling to inquire about costs. The staff was wonderful--they were very friendly and answered every single one of my questions without rushing me. A few days later, they followed up to get us scheduled and handled the deposit over the phone. It was very organized from the jump. Drop-off & Staff When we arrived for drop-off, I'll admit I was a bit nervous because the line was quite long. However, the TCAP team is a well-oiled machine! They were so quick and efficient that the line moved in no time. What really touched me was how they handled my dog. He has some anxiety, and the friendly staff went out of their way to make sure he was comfortable and calm before taking him back. It's clear they truly care about the animals, not just the procedure. Pick-up & Aftercare Pick-up was just as smooth. They provided thorough after-procedure care instructions and the necessary medications so I knew exactly what to do once we got home. We were back to our day in no time! Bottom line: If you need dental work or wellness services for your pet, TCAP provides professional, compassionate care at a fraction of the cost of a traditional vet. We will definitely be back!

So grateful for this establishment, they reassured me and made sure I knew exactly what I was…read morepaying for & also educated me on some of the things so I didn't pay for unnecessary test & vaccines and I'm thankful for that. The wait staff are very friendly & let me know when my cat was ready and lmk he was okay and resting . They also gave me a refund for one of the tests I wanted because they weren't able to do it. My kitty got neutered and he is very well and still a happy kitty. Thank you Coalition for doing it for the love & care of animals and not insane price margins. I will recommended people here forever!

I have a miniature schnauzer, Lili Mae, she stayed at the Resort for Pets for a week in March. I…read moregot report cards for her everyday and pictures, she looked so happy! I feel comfortable leaving her in their care. She's been going there to see one of the doctors since she was a puppy, she also gets groomed there, Mackenzie does a great job and the entire staff is friendly and helpful:) Kelley

They issued out a bad batch of vaccines for kennel cough. Admitted to it but forced me to pay for…read moretreatment and told me I'd be reimbursed if it came back positive. The Dr literally told me it was either kennel cough or the flu. Well the test results magically come back negative and guess who doesn't have to reimburse the $600 vet bill.... They also called me while my dog was at day care ti try and tell me my dog was not neutered. Pretty easy way to check for that.... And he was in fact neutered. Avoid this place

Where should I start? I will start from reading other peoples reviews. Each review was telling my…read morestory from the moment I drove my car into the parking lot and the staff came out to assist me with removing my dog from my vehicle. They took one look at him and knew he was bad off. They immediately took my baby and rushed him to the back and begin working on him. They allowed me to stand there and observe everything they did to my King. I am a medical person and I am familiar with the processes of triage patients with emergencies. The physician performed a sonogram and began to tell me my options of care. I had to make the most difficult decision in my life. I decided not to be selfish and to have my King put to rest. This facility not only comfort me, but my family as well. They gave us a room and told us to take our time, they offered refreshments and continually checked on us. They just went out of their way with compassion and concern. I have never experienced this type of Customer Service in my entire life. It made me and my family feel heard and understood about our wishes. Once my family completed our goodbyes and they put our King to rest, they comfort my family, some even shared tears with us. They gave us things to remember our baby boy King that I will cherish forever.This hospital will always hold a special place in my heart. This is a place that I would love to work at and be proud to say that I worked there because each and every person who works in that building are Gods angels, and truly care about the animals that they treat. I will always be grateful. I know this was God's plan because it all went perfectly. Yes, I left without a dog, but I now have a new family that I would cherish with my other pets. Thank you again to each and every one of the staff who comfort my family, who gave my comforting hugs and who helped my King. I pray that this establishment continue to employee such phenomenal people who I believe are Angels. I would recommend this pet hospital anyone will listen. I am forever grateful.

Continued....i contacted Susie on 9.1.26 to find out why I havent heard back from her about the ER…read morerefund and why I was being still being charged for one of the wellness plans, which I assumed was Penelope's. Susie advised that she was processing the refund for the ER and that I would need to contact the wellness plan to cancel Penelope's plan. Didn't understand why I would need to call the wellness plan, but I did. They would not cancel and told me to reach out to the Banfield Customer Care Team, which I did. I left a message explaining the situation. Message said I should receive contact within 3-5 business days. I did receive a call from Susie as a follow up saying the check for the ER visit was being processed and that she wanted to discuss the charges for Penelopes plan. I explained to her again that my initial request included Penelopes plan to be cancelled as well cause there was NO WAY that we'd bring our pets back to Banfield Watauga or any Banfield. September 3rd, I get a call from Susie saying she has set a reminder to follow up with me every week on the progress of my refund and that she is working with her corporate office on getting Penelope's plan cancelled. Today is September 13th, have I heard from Susie? NO, I have not. At this point this is beyond ridiculous. Not only are the Vets incompetent, but so is their office manager. Several calls made to Susie went unanswered, then she would call back with an excuse of a family issue. To add, I never heard back from the customer care team. At this time, I believe I've been more than patient with this matter and NOW, not only do I want Penelopes plan cancelled immediately, I need the almost $1000 spent on Sebastians first visit refunded, I want the wellness plan charge on my credit card from July 27th refunded. I want the refund check from the ER, processed immediately and sent express mail. If your company/manager would have kept their word and followed up with me accordingly I would have kept my word and not posted these reviews. However, this is beyond a poor situation and hopefully everyone that reads this review will think twice about taking their pet to any/all Banfield locations.

Had such a wonderful experience as a first time patient! Was told to come in within an hour, right…read morefrom the start Taylor was so nice and welcoming, was seen super fast and my big boy was taken care of by the staff so well! Extremely grateful for everyone there! We will definitely make this our primary vet!

Excellent Vets, Techs, and all staff. They take the time to answer any and all questions and show…read moreconcern and compassion with all of my fur babies needs. I highly recommend them.

Doctor Vi and staff were professional, knowledgeable and kind as always. We feel our fur babies are…read morealways well taken care of. Been going there for years. Thank you.

My family and I have been going here since we moved to Texas…read more I have seen Dr slough and Dr Chen for all of my pets. However, this past Monday we had to make a difficult decision to put our best friend to sleep as it was his time. As I write this I am emotional but yet so grateful for what Dr Chen did for us on Monday and the comfort she provided my entire family. I've never experienced doing this in my life but the way she was there for us and comforted not only me but my parents and brother is something i will always remember. Dr Chen, thank you so much for your words and comfort on one of the worst days of my life.

Great service! Dr Shook was amazing and really helped our shih tzu! The vet tech was fantastic-…read moreplayed with our sweet baby to reduce anxiety. Thank you for the expert care for our fur baby.

Just switched to this vet from one I had visited for the past few years. Clean, organized and…read morecaring providers.

It's unfortunate because I did like this place, the staff was friendly enough and it was close to…read moremy house but guys.... I am 4 months into a UTI issue with one of my dogs and they cannot give me a solution that works, we've tried 3 different kinds of antibiotics and I have made the infection impossible to treat now. The correct approach looking back was to do a full urinalysis and know exactly the type of bacteria so we could target it correctly out of the gate. They didn't suggest that until we had 2 full failed rounds and then when we did the test their lab left the urine out too long and got inconclusive results. Nonetheless, I continued on with round 3 of antibiotics, finished it last week and the dog is peeing in the house again today. Taking him to another vet now and looking back this process just makes me furious. I've spent close to 10k on visits, medicine, new food, supplies for my house and I had to get new floors... all without even having a solution. People should know about my experience and I hope no one else has one similar.

We have been going here for 10 years. They always exceed our expectations. On our most recent…read morevisit, routine shots, etc. we forgot to tell them about our dog's terrible ear infection. They didn't blink an eye. they said they would take care of his ear infection in addition to giving him his routine shots. Dr. Kelsi was there and they took care of the ear infection and his routine shots. They did not make us come back for the ear infection . They are the best of the best of the best. We recommend them to everyone!!