Diligent insurance has been absolutely awful to work with these last few weeks which I hate writing…read morea bad review but this place has been a pain in our side after our mother's death. I personally referred my mom and dad to them because Katherine was so amazing to work with... we have been dealing with the guy in the office and the other lady. So my mom passed away VERY unexpectedly May 7th, i personally was handling all her finance stuff because this of course hit her husband my dad VERY hard. I completely forgot to call the insurance until they with drawn close to $400 out of my moms bank account then I called to let them know hey my mom passed away May 7th and that money you just pulled we were using that to pay for her lot rent since our family had to come out of pocket for her funeral. First I spoke with the woman and she told me she would call me back, she did asking me if my moms vehicle was being driven I let her know no it was not that I needed them to cancel the policy and put the money back in her account. Didn't hear back I called and spoke with the guy, he was VERY disrespectful trying to make it like we need to keep the policy and I kept telling him no the auto is not being driven we have no idea what we are going to even be doing with it quite yet and we need that money put back. He told me he would call back no call. Then I called or she called finally I can't remember spoke with the lady again, I let her know it is illegal to pull money out of the bank account of a someone that is no longer here and the money needs to be refunded, then she went into executive of state let her know that my dad her husband is still here she told me he isn't on the policy.. I told her it doesn't matter legally he handles everything because legally they are still married and then she told me she had to talk to him. So he called and spoke with the guy and once again was VERY disrespectful to my dad, my dad asked him when he would hear something because they have been giving us the hardest time and he very rudely said when I hear something. Then in the mean time my dad gets a $500 bill from them smh. I think even after all this the girl was like oh and I'm sorry about her death. They have not been very helpful at all to make this process easy for us and it's very disappointing to say the least. So here we are still waiting for an answer, we don't know if they have canceled the policy, we don't know if the car still is insured and they took money out of a woman's account that is no longer with us that they will not refund, how disgusting!

Their customer service is amazing. We saved money With…read morethem. They take their time answer any and all questions. They go above and beyond to help.

John Zieba State Farm office takes care of me ever since I transferred from another state. All…read moreissues, busted windshields and ex wife damage every time. No matter how ridiculous, John has me covered.

An amazing bank, with the most helpful staff. They make me feel comfortable and appreciated!read more

DO NOT USE THIS BANK. Limestone bank requires an in person…read moresignature in order to complete a wire transfer. My mom (82 years old) sold her property in KY and is purchasing a home near family in MO. The purpose of a wire transfer is to create a safe, convenient process to move funds from one account to another. Coming into the bank to sign a document to approve a wire transfer makes no sense. Limestone has no approved electronic signature process either. Im going to see if they have access to a stage coach.

We have banked with Hancock Bank & Trust for many years. Before the Madisonville branches were in…read moreexistence we actually drove to Hawesville, KY to set up our accounts. Hancock Bank & Trust is old fashioned banking with modern technology. When you call or go in any branch the staff recognizes and greets you. They are super customer oriented. Their investment products carry very competitive rates and usually exceed other institutions. When we moved to Louisville years ago we kept our accounts with Hancock Bank and have never had an issue even though we are across the state from their branches. I would recommend Hancock Bank to everyone. When you call you get a live person. Refreshing in today's automated world. They do a great job!

I have been banking with Hancock Bank over 15 years. The staff are like family. I have enjoyed…read moretimes of plenty in my account to $'s in my account, let me say, I have not ever been made to feel inferior. I plan to stay with Hancock as I grow. I must say, the swag is kinda nice too. Even my GSD gets a biscuit, if he is out with me! Continued blessings.