I highly recommend everyone to get multiple consultations before going to Erik Swanson…read moreOrthodontist- this is where I made a costly mistake. - Swanson's treatment/out of pocket cost is outrageously overpriced compared to other Orthodontist. What's worst is the treatment plan does not justify the premium charged. For a 6-8 mos upper and 12 mos lower Invisaline treatment, the total treatment cost for us was $7,283. The catch... you don't get to find out what the treatment plan is until you fork out $500 and if you don't agree with the proposed treatment, you are shit out of luck because this is non-refundable. I had to pay this full amount w/o the finance team submitting a claim. - During the consultation, I found out the shortcut treatment was to file or shave down eight teeth on the bottom row to accommodate space for one crowded tooth. Just think how much filing has to be done, compromising the integrity/health of each tooth that needs shaving. He doesn't address that my daughter's lower jaw is still moving so starting the treatment may result in future corrections. He doesn't address the upper jaw being more narrow than lower and how it impacts the bit down. - We've had three other consultations and all their treatments for both lower and upper were 24 to 30 months with braces/top expanders, no filing or shaving and all were $3,000 less from Swanson's quoted total treatment cost. One Orthodontist suggested to wait until the lower jaw fully grows to start treatment so there's no future misalignment or need for correction. - This irresponsible and lazy practice combined with the price gauging made me look into Swanson Orthodontics. My insurance company notified me that they were no longer in the network. I've been requesting for a refund of the $500 and have been denied by their office. - Swanson is a coward and hides behind his desk. Even though he's the owner of this business, he will not address ongoing financial issues. During visits, he only shows up for five minutes and rushes off to the next patient. Swanson opened a second office and they treat you like you're just a number. There's a high turnover in staff. Greed and unethical- how do you sleep at night. - It's a headache because now I have to gather documentation and file a case of grievance with my insurance company to fight for my $500 refund. It's sad that Swanson Orthodontics has two offices, but risk his reputation and future businesses over $500. PLEASE save yourself time and money- find a better Orthodontist for you and your family.

Dr. Swanson has a lots of patience. My lower teeth were a mess and took awhile to finally get every…read moretooth in the right place. The staff are always super friendly. I am happy with my results! Tks so much!

I was a patient for a year due to me deciding to get braces. When I had my braces removed I was not…read moreoffered a cleaning but they did install a permanent, metal retainer on the back of my teeth. This permanent retainer has caused me a lisp and many serious discomforts with my gums. I do not recommend anyone ever gets a permanent retainer unless there is a medical reason. I wish the doctor would've told me that.

We love Dr Burnett and all of his staff. All 3 of my kids are seeing Dr Burnett for their…read moreorthodontics. I trust him completely and believe that he has the patients best in mind. They are prompt, easy to schedule with and so kind and friendly. Highly recommend!

Dr. Jennifer Yau is very nice and super awesome! Her office and ladies are sweet and wonderful! We…read moreare so glad to have our son's work done with her! He now has a super handsome smile!

A year ago I had gap's between my teeth and I was always embarrassed to smile and even take pics. I…read morewas referred to Orthodontist Jennifer Yau to invest in the Invisalign treatment. The treatment Dr. Yau recommended has completely reshaped my teeth and I now have a new smile. The staff are very friendly and awesome and I highly recommend her business if anyone is interested on a new smile. Thank you Dr. Yau. You are truly amazing!

1 star for general incompetence at every turn…read more I was quoted 300 for a dental appliance, and then charged 1,000. After much to do, they eventually honored the original quote. I showed up to receive the appliance, and the assistant appeared with a needle to anesthetize me to fill multiple cavities. I have no cavities, and I had to refuse the shot multiple times before they realized their error. I left the practice and recently emailed to obtain records. After supplying my full name and date of birth, they replied with, "What is your Last name and Date of birth?". It took 11 emails to discover that the dentist who saw me was no longer at the practice, they do not retain records, and to contact him. They sent a long winded excuse, part of which reads: "His office has a new contact number and email address that we do not have on file. We recommend that you search for Dr. Ortega's current practice and contact his office directly to obtain the most up-to-date email address." I googled it, and his new office is...in the same building as White Oaks Dental. It's hilarious that they go out of their way to be unhelpful. If you are looking for a way to test your patience and add stress to your life, dealing with White Oaks Dental may be for you!

The Unquestionable Tooth…read more I'd been searching for a new dentist for a few years before being referred here by my gf, Carissa, last year. I normally prefer a smaller mom-&-pop type office instead of a dental mill, but this place kinda falls smack dab in the middle of both. The Good: *Dr Cho (the only dentist I've dealt with) is terrific; personable, affable, and tells you exactly what's going on and why. *The entire staff from receptionists to the nurses are all very friendly and can all take a joke. *They accept most insurances, as Carissa and I both have different types of insurance (Delta & Tricare). *They seem to be a one-stop shop for all dental procedures, according to their website. *They figure out your co-pay, and you pay at the end of your visit; no stupid bills in the mail to deal with. *They're very prompt, respect your time, and get you in and out very quickly. *Text reminders, and they will also text you if they have questions or issues that arise, which I prefer. Phone calls are giant PiTa, especially if you end up paying phone tag. The Meh: *They are *not* a Delta Premiere Dentist, so if you have Delta Dental PPO insurance, then expect to have a co-pay. *Not open on weekends *Maybe I misunderstood, but when I was trying to make an apt recently, I could've sworn the receptionist said they're not open on Fridays? However, their website, Yelp and Google, all show them to be open from 9 a.m. - 2 p.m., so not I'm not exactly sure what that's about. *If you need a 2nd or 3rd visit, then they'll have to be a few weeks apart as apts are hard to come by. The Ugly: *Parking can be a bit of a nightmare at times, as their shared lot is almost always packed and lacks any shade. Street parking, however, does have some shade but can also be hard to come by. So, make sure you give yourself a few minutes before your appointment to find parking. TLDR: Great dental office that makes one of life's annoyances tolerable.

We've had such a wonderful experience with Dr. Linda Huynh and her entire team. From our very first…read morevisit, they've made my daughter feel so comfortable, informed, and genuinely cared for. Dr. Linda takes the time to clearly explain the treatment plan and answer every question with patience and honesty. The office is organized, appointments run on time, and the staff is consistently kind and welcoming. Her smile is already transforming beautifully, and we feel completely confident in the care she's receiving. I'm so grateful we found Dr. Linda Huynh and would highly recommend her to any family looking for an orthodontist who combines expertise with warmth.

I am so happy to have found Dr. Dong! My family was looking for a new dentist for both the adults…read moreand kids and he and his staff do a great job. Everyone is very friendly and the office is super clean. They are quick to take you back and get you roomed when you arrive and they have TVs for you to watch during your appointment. They are thorough and do a great job with assessment and cleanings. I was very pleased when Dr. Dong offered me some cosmetic procedures that I had previously asked other dentists about but had blown me off saying it was nothing to worry about. He takes his time to explain everything to you but it did not feel like an upsell, but rather offering a way to help. It's not just the basics here which is great! It's nice that this office offers both dental and orthodontics, especially for families with kiddos. Definitely give them a try!

Literally the best office staff anywhere. Always so kind and responsive! Dr Yao has kids and it…read moreshows by his compassion and the way he speaks to his patients. Awesome experience so far. I'll update at the end of treatment but with Dr Yao's confidence I expect great results!

Horrible service for scheduling appointments. Disrespectful and rude. Many other better offices.read more

I got a new job and enrolled in their dental plan, which included a list of in-network dentists. I…read morewent through all of them in my area and checked out their Yelp pages. After narrowing it down based on ratings, number of reviews, review quality, office size, and hours, I was left with three options. I chose Orchard, and I made the right choice. This place has great ratings, which is pretty rare for medical offices for some reason unless it's a new Yelp page or one that people just haven't bothered reviewing. It's kind of like how fast-food restaurants and clubs always seem to have low ratings for some reason. Anyway, the reviews here are great too. If there are any bad reviews, you kind of have to use your judgment to figure out whether it's a one-off situation or just an unreasonable customer. This isn't one of those huge offices with a bunch of chairs lined up like the DMV, where they're just churning patients through like an assembly line. I hate those places because they always overbook, and I end up waiting forever for an appointment. Even when I show up on time, I still have to wait a long time before being seen. I work late on weekdays and can't really take time off during the day. On weekends, I usually catch up on sleep and don't want to spend my day off running errands. They're not always available on Tuesdays either, which can mean an even longer wait for appointments. That's why the fact that they're open until 7 PM on Tuesdays is a huge plus for me. As you can tell from the pictures, the office is very clean, modern, and well-equipped. The staff has always been friendly, and they've been very understanding about my tardiness and occasional cancellations to the point where I feel like they should hate me, but they definitely don't act like it. They also seem to have the latest and greatest equipment... I think. I'm mostly judging that based on how much more advanced their machines looked compared to every other dental office I've been to. Overall, this place is great.

I just went back in for a deep clean and Crystal was meticulous and made my experience as less…read morepainful as possible. Also correction, the technician last time was not Janith it seems :) Glad to be back to getting the best care for my teeth.

Starting my ortho journey with the Kai Family and it's off to a great beginning! Was referred here…read morefrom the San Jose location for my X-rays. Definitely a great sign that they remain COVID-conscious. There's a sign at the door asking you to check-in via text or phone (number listed). It's a short questionnaire to determine potential symptoms. Don't fret if you don't get a response back after texting - it's probably the service reception! I went in to ask when that happened to me, and they were extremely nice about it and had asked me the questions on the spot instead. They also take your forehead temperature. You're asked to wait in the lobby - so spotless and clean! I was asked to be seen shortly after so barely any wait time at all. I had to take off my piercings because the metals would interfere with the X-ray, causing it to blur. I was having trouble with my piercings but everyone was extremely patient and nice about it! My appointment was over in a flash, and the reception desk made sure all my questions were answered and set for my next appointment. Though my journey would mainly be at the San Jose location, the same hospitality is at both locations! You can't go wrong with starting your ortho journey with the Kai family, as I'm sure they'll take care of you as they've taken care of me so far, and no doubt for my entire journey!

My son came here for expanders fitting. He is neurodivergent and has anxiety issues. This is the…read morefirst time he is getting expanders and they refused let us be around. This is a unfriendly and non accomodative practice for an autistic and adhd child. We have already paid ard 5000$ so we have no choice but to stay here. But we will surely want to warn any neurodivergent families to AVOID this place. Extremely disappointed with such an office policy. The office staff are very curt and matter of fact and not empathetic in customer interaction. Very unusual to to the other DR places we have been to. Service makes all the difference. This review is for 2155 south bascom location Add on : After they saw the review , management spoke to the Dr who was kind enough to let us in. We are very thankful for the immediate corrective action , changing review from 1 star to 4 star. I request management to please train office staff to adapt to different patient sensibilities and be more customer friendly - rather than starting off with a initial NO and refusing our request to speak to the doctor. The office staff said it was office policy not to allow parent in and that we signed our contract with it - which is understood , but if they could have let us talk to the Dr initially itself it would have been a more plesant experience. Thanks .

I want to thank Dr. Shastry and the entire team for the wonderful care they have provided. From day…read moreone, they made me feel welcomed, supported, and confident that I would be in good hands. Everyone in the office is kind, patient, and genuinely cares about their patients. I now have a beautiful smile I can feel confident about thanks to the wonderful care I received. I highly recommend this practice to any family looking for exceptional orthodontic care.

Callous, brusque staff. Poor communication…read more This review is specifically for the Blossom Hill location. My kid had a wire pop out. The dental assistant who helped her was very rough. When my kid told her it hurts, her response was "it doesn't hurt", and kept going. They didn't fix the problem as this was a "comfort appointment". After we left, my kid found a piece of snipped wire in her mouth. The office does not do a great job of communicating the difference between a comfort appointment and a regular appointment. When we asked for clarification, the manager launched into legalese about how this is mentioned in the contract, and it is our responsibility to comb through the contract. Overall, the staff is uncaring, and terrible at communication. This clearly starts from the top, and the attitude has percolated down to the staff.

This is the most impressive dentist and office!! I have been a patient here for a few years and am…read morealways amazed by the beautiful and welcoming surroundings, the extremely competent and enthusiastic staff and a dentist who takes great care in not just my teeth but my family's as well. I am sooo picky about dentists but this one is a gem!

First off, the building Dr. Herrera's office is in is beautiful and so relaxing! As soon as you…read morewalk in you're greeted by the lovely front desk staff and walk into an immaculately clean waiting room. I got there early and they were able to take me to the room quite fast. I was greeted by Ruth, who was super thorough, informative and sweet! :) Dr. Herrera was also great! I love the new technology they have and how they took both X-rays and photos for my chart. I'll be going back in sept for my cleaning, overall great experience, good location and parking was available! Highly recommend!