After much delay I was convinced to write my review for my hair experience with Karen.
I stumbled across Karen by accident, initially I wanted to make my hair appointment with another stylist down the street. I called to ask for availability and Karen booked me for herself, she asked me what I had in mind, I sent her inspiration pictures for red/burgundy hair color or highlights.
The day for my appointment came... She was running late for my appointment and asked me to go in later, I did. Here is where my issue starts.... I had told her I liked her hair and would of liked something like that in which I truly liked, she went ahead And started with coloring my "gray" hair Which I had like almost nothing I just nearly started showing this year, I was ok with it, she asked if she could cut my hair on the tips so the new color could look better, sure no problem....( At no time did she mention price or estimate) After about 2 hours waiting for the base color to grab she washed and started doing the "balayage" Which were several bleached peices.. we waited about 2-3 more hours for the bleach to grab. (I'll mention I had previously colored my hair and let it grow out for 3 years..)
After waiting another 2 hours she styled my hair and saw the final results...... It look NOTHING like her hair.... It looked nothing like I wanted.. She mentioned that it's going to take about 3 visits to get to my desired look at the end on my appointment???? She did not mention this in the at all...nor how much it was going to be..... She did not tell me that the base color was a charge or the trim... In My mind I thought she was hooking me up or treating me with covering my stranded gray hairs and trimming the ends to make the hair transformation more appealing.... Nope I walked out of there $5xx.00 less and hating my hair. I did give her a good tip.. this was because when we finished it was so late. she didn't take pictures nor did I have time to see my hair with details because I was pretty much rushed out of there aside from my daughter's and babysitter calling me to pick them up from the sitters..I litter just took a glance at the mirror and left. The next day I washed my hair and styled it and was literally crying from frustration because that was not what I wanted. I texted her right away and told her I did not like my hair and why did it cost so much. She gave me the run down andy family was annoyed that it was that much and couldn't even notice I had done anything to my hair....I didn't want conflicts so I let it be... My family literally yelled at me for paying that much and my hair looking like before I walked in the salon... The hair color" balayage" looked like a dead bronze mixed with my old hair color Which was old reddish brown color it just looks awful... I would have wanted her to ask me to go back and add a couple more highlights and/or put a different toner for free to make it right but she flat out did not care. Months passed and I had forgotten she had booked me for future appointment... Again I mentioned to her I did not like how she did my hair and if she could fix it.... She said it would be $250 starting price to get balayage again!!!!!!!. I don't know but, i just got several strands of bleached hair not have to pay more to have a couple more strands of hair bleached...... At this point I said I had no money and canceled.
I was never mean to her nor disrespectful but she just did not care that I was an unsatisfied customer. Worst decision was to book with her. DO NOT RECOMMEND.
Side note, that same night the only other stylist that was there had 2 separate customers. She managed to screw up on both of them and had to deeply apologize to both of them. They were not happy at all. read more