I visited Karl Kement Ford in the summer of 2025 to have multiple warranty issues addressed on my…read more2022 Ford F250 super duty I had reached out to several other dealerships and they seemed uninterested to deal with simple warranty work. Karl Klements welcomed the work, completed it promptly and did as they said they would do. I will use them again and highly recommend their service department.

I set an appointment with the dealership for a specific truck. When we arrived, was told oh so…read moresorry it's a demo and one of our managers has it, let me show you something else. I didn't want something else, I set up an appointment with a specific salesman, was told oh, it's his day off. They didn't have the truck I wanted and made no effort to find what I wanted. Im 60, this will probably be the last truck I buy and I was ready to spend the money to get EXACTLY what I wanted. The truck they gave me to drive had no gas. I had to drive to the gas station so they could fill it up No offer to order what I wanted or to find what I wanted. What a joke of customer service I will take my business elsewhere. Be careful if you go there.

The customer service was horrible and Nick was very rude and unprofessional. Did not want me to…read moreshop around and did nothing but bash other dealers in the area when it should have been why to buy from us not why you shouldn't buy from them mentality. I would give no star if I could

We are out of town and our Ram 2500 lost all electronics. No help here. Computer not serviceable…read moreto check. No help, no air conditioning, nothing electrical when truck is running. So wish now we had stayed with a FORD TRUCK!' Last Dodge we will own due to lack of service.

Jose helped my husband save so much money ey with points we didn't know about on his new floor mats…read morefor his brand new truck he bought from you he asked me to shout out a thanks to jose!!!

Bought a "certified" used car got it home then realized the alignment was off took it back and was…read moretold to bad and that I would have to pay for an alignment and a tire myself. I feel it's bs to have to pay almost 500 dollars in repairs on a certified used car before I even make my first payment on it

I purchased a vehicle 7 months ago I keep my insurance on point and I have had no issuesread more

I am a fan of BMG Auto Group. I was only there maybe 30 minutes and Daniel henry let me test drive…read morethis Cadillac escalade. I had the money, we talked numbers, I paid him and I signed and left. He was professional as can be. I did have an overheating issue but Daniel got a tow truck had them come all the way out to Burleson at my job to get it and is currently getting the issue taken care of. And I had all the worry in the world about this but from what I was told they have kept their part up so I give them the benefit of the doubt. I love my truck and I thank this auto group. The first day I got it, I got lots of complements and smiles and the price was wonderful.

Jeff is a great guy he always go out his way to help me I have bought 2 vehicles one payed off and…read morejust purchased a 2010 Honda CRV thanks Jeff

I should've listened to the reviews I purchased a 2011 Mercedes e350 thinking I had something well…read moreI did I had more problems than I ever asked for in my life the money I spent on this raggedy bitch first all of my rims were busted my tires were used I been stranded repeatedly bite your pride and always go to a real dealership whatever make and model you're buying going to a dealership that sales that brand my car has been previously wrecked before and has an electrical problem I spent $3k down but paperwork says $1500 but I keep my shit in files they repoed it after it wouldn't start because I'm 15 days late that's Daniels doing he claims he is the owner but isn't my payments are 475 I had gotten a loan to pay it off but used my head went to a Benz dealership and got a brand new 2023 suv for 449 a month I actually saved wow the 2011 wouldn't pass inspection so I had to lie in order to get the sticker which I'm reporting Monday

I had a great experience here! Great people, that go above and beyond. I love my new ride! yall go…read moresee Phil, in Decatur!

I bought a Jeep Compass from them in March. Ever since then, I have had nothing but issues with the…read morecar. It slips when I'm accelerating, two weeks into having the car it had overheating issues and it caused me to have to get a new engine, the car was in the shop almost 4 weeks total for repairs, I didn't have a car to drive in the meantime. The car works fine for about 2 months, then it starts making loud noises and a loud roaring noise when I'm driving and backing up and turning. I take it to the shop; I get it fixed. Now, a month later it is doing more stuff, now it's literally unsafe to drive, the car literally just drops down to 0 RPM's and shuts off right in the middle of driving. I call them to tell them about it and that I need a loaner car if I' m going to put mine in the shop to get fixed because I am a single mom, I have one car in my house, I am the only one that drives, I have 3 young children that I have to get to school and back, a disabled mother that has to be able to get to doctors' appointments and such and a husband who has to go to work. I NEED the loaner car. They told me there was a waiting list, that I'd have to wait 1-2 weeks at the most. I have called every day for two weeks, since I called the first time, I have been getting nothing but the run around, they were getting the loaner car delivered to them, then they needed to get it serviced and then I could have it, every day for 5 days, that was the story, they still hadn't received the loaner car. Then they got the loaner car to get serviced, for the last 6 days it needed a part that still hasn't been delivered to the shop to be put on the car. Why is everything taking so long to do? My issue is emergent and not my fault. I have had the car 8 months and have had nothing but issues. First time I didn't even have a car to drive while it was being worked on, I was without a car for 4 weeks, now I am having to drive a car dangerously around because it's the only car I have and have no choice. I can't afford a rental car and I shouldn't have to get a rental car when they have the means to give me a loaner car and fix mine. I shouldn't have to put myself, my children, husband and elderly mother in danger to get them and myself around where we need to go. Worst car dealership I have ever had to deal with!