I rarely leave negative reviews, but this experience was frustrating enough that I feel others…read moreshould know about it. I purchased a Groupon for an oil change (about $80) and went to Valvoline Instant Oil Change on South French Ave in Sanford. They completed the service and then explained there would be an additional charge because my truck required more oil than the Groupon covered. I had no issue with that--I understand larger vehicles require more oil. The problem started when the Groupon wouldn't process correctly. I waited a long time while they tried to resolve it. I had an infant son at home and was trying to get back to him, but I wanted to make sure everything was handled properly. After waiting for what felt like close to an hour, I asked the manager if they could simply call me once they figured it out. She agreed, and I left believing everything would be resolved. A few days later, I received a call saying payment still needed to be made because the Groupon hadn't gone through. During that conversation, they mentioned there had apparently been some type of system glitch or change involving Groupon, and that I was allegedly the first customer affected by it. I had purchased the Groupon that same day, but the explanation was vague and never clearly communicated. I explained that I was happy to pay whatever balance was actually owed, but I had also been told a refund had already been issued. Since I didn't yet see the refund in my account, I simply asked if we could wait until the refund posted before I made another payment. I didn't want to risk being charged twice. I thought that was a completely reasonable request. Instead of taking the time to explain the situation or work through it, the employee became rude and immediately said that if I didn't pay, they would call the police. At no point before that did I refuse to pay. I was simply asking to avoid a potential double charge. Being threatened with police over a reasonable question was completely unprofessional, especially when the issue appeared to stem from a problem between Valvoline's system and Groupon--not anything I had done. I was so frustrated that I ended the call and contacted Valvoline corporate. While I was working with corporate, the store still chose to call the police. I ultimately went to the store and paid what they said was owed, although I still wasn't given a clear explanation of the charges or whether everything had been processed correctly. I'm still waiting to hear back from corporate. I still don't fully understand what refund is still being processed or if I was overcharged or not. Jariza or however you spell it was completely rude and smirking. I told her I would be leaving a negative review and said she's not worried about it, that she has plenty and that she expects more to come. As an owner I would be horrified to have that manager representing a location. I can't believe what that random phone call led to. And how it was handled. For the corporate office, please listen to initial phone calls outgoing from 859-456-2530 to my number which should be file (407)xxx-7833 Friday 7-17-26 at 3:43pm. I saw Jariza texting someone trying to cover her tracks or possibly deleting something. So please contact me to get the actual story. I would not trust her. This is where he said I would be getting a refund and for me to pay the balance. And I requested since I did not see the refund he was referring to in my account that if I could wait for the refund to actually process before I paid again. Then his response was "sir if you don't want to pay, we will call the authorities". Completely uncalled for and that absolutely escalated me. CS3261991 - claim number Mistakes happen, and payment issues can occur. What matters is how they're handled. Unfortunately, this store escalated what should have been a simple billing issue into an unnecessary confrontation instead of communicating professionally. Based on this experience, I won't be returning, and I hope management takes this seriously so no other customer has a similar experience.

After being a customer at this location for over 15 years, I will not be back to this or the…read moreAltamonte location any longer. I pulled into get my oil changed today at the Sanford location and when I pulled in behind another car, I got out of my truck and aske the lady working where the bathroom was and she yells to me "no public bathroom" I told her that I was a customer and not someone off of the street and he response she yelled was "no public bathroom" I asked he is they did not have a bathroom for their customers and she still only answered "no public bathroom" and started shaking her head and walked away. I then asked a man working there if they had a bathroom for their customers and he told me it was being "remodeled' ... I'm guessing complete bs. I then drove to the Altamonte location on 436 and before getting out of my truck I asked if I would be able to use the bathroom there and he said it was "out of order". I then decided that after 20 years as a faithful customer at different locations, but mostly at the Sanford location that I was now no longer a customer to Valvoline. I then googled oil change near me at it showed me Just5 oil changes and offered me a 25.00 dollar off for new customer. I drove to the Forest City location and was in and out quickly and was able to use their very clean men's room. When I went to the Sanford location and the service tech spoke to me like I was an idiot and couldn't just tell me that the bathroom was being remodeled like the other tech did, and insisted at just yelling at me with 3 words "NO PUBLIC BATHROOM" Hey Valvoline, get some bathrooms for your customers...its 2026 Not going back...

The Professionalism, the quotes to let you know what is needed . They're up front and will not…read moresurprise you with " Surprise/ unauthorized charges. Clean and comfortable waiting area, a great coffee bar and did I mention the Staff? Professional, compassionate and show a deep general concern for their customers. They are the BEST and I "HIGHLY RECOMMEND " Marcos Auto Service. You will not be disappointed!

I've been screwed over by mechanics more times than I can count so it was important to me to find…read morean honest company after moving cross country and I've found that with Marco's! Not only are they honest and fair, but they're also friendly and kind! The waiting room was clean and they didn't scold me when I accidentally took someone else's keys Highly recommend!

Great service. In and out quality work. Friendly staff that made the experience enjoyableread more

Take 5 has been the best place by far to get my oil changed…read more This was my first time at this location, from the second I got there James gave great service. They checked my tire pressure, asked about wiper blades and about my filter. All without me feeling pressured to buy/upgrade anything. I always go with the premium oil and I'm in and out within 10 minutes, I believe the price for what you get is amazing. They even cleaned my front mirror which had never been done while getting my oil changed! Great service and i'll definitely be back'

Great services on complicated issues. My info display went out on my 2014 Audi as well as my…read moreconvertible top stopped working. They did a GR8 job fixing both as well as providing the 100,000 mile maintenance.

Somehow wires got crossed and Stammtisch was told I was looking for service; I was not. But, once…read moreI said "no", Stammtisch backed off immediately and apologized for the contact - even though it was of someone else's doing. Definitely a good business.

Keep in mind... these people don't know me. My mom recently is diagnosed with brain cancer…read more Leaving Birmingham i called needing service, for a quick turnaround to rejoin family. They were booked till next Thursday, but responded bring in Monday... it'll be done by end is day. Checked in yesterday... first question..."How's your mom"? If they couldn't have fit me in...a non issue. How they did... blows me away. I only gave a 5... because there's not a 10! Sincere thanks! Many thanks to all... and to Don...i owe you a hug.

It is quite refreshing knowing there are great shops still out there! From the easy scheduling…read moreonline to the service, knowledge and quality they provided..it is so great to know I now have a reliable shop I can trust! Took my 2021 SUV in for hard shifting even after Valvoline replaced the "transmission fluid" 2 weeks prior ($200 btw). I need another look by a repair shop & was fully prepared the worst. Received very detailed videos and documents showing what was really going on With my car specifically. This in itself blew me away! Findings were that that the transmission fluid wasn't properly replaced causing the hard shifting. Full service completed by Harold & Beverly & we are back on the road driving smoother than I can last remember! Money well spent!

took my car b/c of stalling issues could have told me 50 things wrong turned out to be a kink in…read morehose no charge wow what a surprise would highly recommend not to many honest people anymore Vehicle: Nissan Maxima Service Date: 08/11/2017

There is nothing nice i can say about this shop. Not only…read moredid they do the work incorrectly. (Both front wheel bearings) - less than a month went by and they were already bad again. Same noise came back. Took it back to them - they claimed it was my transmission and not the work they did. 1st time. With an older vehicle it was not worth it to put in a USED $3500 transmission... so with this economy i told them ill just drive the car till it dies then. The noise got so bad I took my car to another shop who was able to tell me whoever touched my car last ALSO messed up my brakes, calibers, and routers. Cost to fix $1700. Immediately im upset, call martys back they tell me dont they get first dibs to take a look since they did the work. - ummm yes however you had that chance over a month ago. Feb was the first time martys worked on my car. March the noise came back. April this new shop was able to see whats wrong. So ran the car back over to martys who again claimed and put in writing - "theres no damage and there is a noise coming from the transmission". I inform the new shop of what martys is telling me and they basically screamed at me "IT'S NOT THE TRANSMISSION!". ok well what now? Still cant afford $1700 when its martys who caused all this damage and wont take responsibility. Finally I couldn't take the noise anymore. End of June took it to yet a 3rd shop! Who was able to diagnose - yup its the wheel bearings. Installed incorrectly- they were destroyed. So I collected all this evidence. All the invoices, photos, videos, written statement etc. Sent a demand letter which martys never replied to. So I guess leaving reviews is the only way to get thier attention. Not only was the 2nd repair even more expensive I LITERALLY HAD TO PAY TWICE FOR THE FRONT 2 WHEEL BEARINGS SINCE MARTYS bent 1 part of my vehicle so the fix was even more expensive the 2nd time around, they also grounded down another part. Both of which I had to replace. NEVER GO HERE. I thought w all this documentation written statements etc. Id be able to get my money back (which im due more since they cause more damage) but they think its cute to leave it unanswered showing bad faith. At this point I dont anticipate any money back from martys- sad very shady business. I ended up having to spend way more than $3500 due to thier negligence.

Brought my car there for tires after a dealership told me I had a nail in both back tires. Walmart…read moreCalle me and told me there was nothing wrong with my tires and refused to fix them. The dealership got a horrible review from me since I lost a vacation day and ended up calling me to admit they switched my car with anothe. the honesty has made me a forever customer. I'm a single mom and they saved me 300bucks

Walmart Auto Care Center - Sanford (Rinehart Rd) Visit Date:…read more5/24/2026 I am extremely disappointed with my experience at this location's Auto Care Center today due to poor communication, lack of transparency, and the amount of time wasted. At 9:42 AM, I called and spoke with a female associate regarding my vehicle situation. I explained that I would be having my car towed in for a tire replacement/service. She took the tire measurements and confirmed they could assist me. I specifically asked whether it would be a wait and was told yes, with approximately 5-6 cars ahead of me. I also asked whether they would be open tomorrow because tomorrow is Memorial Day (Monday), and I was trying to determine whether I needed to urgently arrange towing and service today or if I could wait until the following day. I was told they would be open. At 11:22 AM, the tow truck driver contacted me and informed me that Walmart rejected my vehicle because I was not physically present when the vehicle arrived. This was never communicated to me during my original call, despite me clearly explaining that the vehicle would be towed in. Had I been properly informed upfront, I could have arranged accordingly and avoided unnecessary delays, confusion, and towing complications. The tow truck driver also informed me that while attempting to deliver my vehicle, he experienced an attitude from a short bald employee working in Auto while being told they would not accept the vehicle. Because Auto Care was refusing the vehicle at that time, the tow driver stated the only thing he was able to do was leave my key fob inside the gas cap area before leaving. This added even more stress and concern to an already frustrating situation. Another major issue throughout this experience was the inability to reliably reach the store by phone. Multiple times, the phone would continuously ring with no answer, forcing me to repeatedly call back just to speak with someone. This inconvenience was especially difficult because I have a disabled mother at home and was already hesitant about leaving her for an extended period of time. Had I been properly informed upfront regarding the policy and realistic wait expectations, I could have arranged appropriate care and transportation plans in advance instead of spending hours dealing with miscommunication and uncertainty. At 11:47 AM, after trying multiple times to reach someone, Leanne transferred me to what she stated was a manager up front. No one answered and the phone continuously rang. I called back again at 11:50 AM and spoke with Joanne, who was the only employee who genuinely attempted to assist me. She listened to my concerns, attempted to reach leadership, and showed professionalism and empathy throughout the interaction. At 11:54 AM, I spoke with Tabitha, who identified herself as a coach. She stated she would contact the Auto Care Center leadership team to get clarification on the policy and look into a solution. She later called back and confirmed the policy, but I again explained that I had not been properly informed earlier in the process. I asked whether anything could be done regarding the inconvenience and additional costs incurred due to the miscommunication, and she stated the cost would be reviewed once I arrived at the auto shop. My vehicle was checked in around 12:30 PM. I attempted to contact Tabitha afterward to let her know I had arrived, but once again I was unable to reach anyone without repeated calls. I then asked the mechanic how long the service would take after explaining my situation, and I was told it would be a minimum of one hour. I agreed to wait. After waiting approximately an hour with no movement or updates regarding my vehicle, I eventually had to arrange to be dropped back off at home. At 2:10 PM, I called again and left a message with an associate requesting a callback from Tabitha. At that point, there had still been no movement on my vehicle. As of 2:45 PM, service on my vehicle finally began, despite my vehicle having been checked in around 12:30 PM and being told earlier that the wait would be approximately one hour minimum. Jacob was the employee who ultimately completed my service and contacted me at 3:08 PM to let me know my vehicle was ready, which I appreciated. He was professional and nice during the interaction. However, it appears the actual service itself took a little over 15 minutes to complete and was completed only after I left my message requesting to speak with Tabitha regarding the lack of updates and delays. As of writing this review, I still never received a callback from Tabitha regarding my concerns or the message I left earlier in the day. This entire experience was unsettling and could have been handled much better with upfront communication, accurate expectations, and better customer follow-through.

A couple weeks ago, I took a tire that had a nail in it to Mirs Automative to be repaired and they…read morefixed it for free! I am very happy with this service.

Excellent experience from start to finish. The mechanics were knowledgeable and honest, and the…read morerepair was completed on time. My car is running perfectly now.

I've been using Tire Kingdom in Sanford for just about all of my auto repairs for years but after…read moremy most recent incident, I don't think I will be back. They replaced my AC compressor a few years back and everything was working fine until about two weeks ago when my AC stopped blowing cold. I verified that the system was completely empty and could see oil dripping from my vehicles under cover. Unfortunately, my vehicle sits low to the ground and I don't have a means to safely lift a 4,383 lb. vehicle so I decided to take my vehicle to Brad Green at Green's Auto and Marine. We used Brad Green previously for my wife's vehicle, she also had a bad AC compressor. Brad did a fantastic job and got her back on the road the same day we dropped it off. Since then, Brad has moved to a newer and much larger location with more bays which allows his team to work on just about everything except European vehicles. While we were on site, he was rebuilding a Corvette LS motor and servicing two larger commercial fleet vehicles. Brad's diagnosis was that the tech from Tire Kingdom who installed my new AC compressor must have lost the OEM bolt that holds the compressor to the block. The bolt used was not the proper thread or length. The bolt held for a while but since it only caught 2/8" of the female threads inside the block and cross threaded the threads it did catch, it was only a matter of time before it would break loose. Fortunately, my AC compressor was still in good working condition. As soon as I noticed the issue I kept my AC off until repairs could be made. Brad re-tapped my block to repair the threads and replaced the improper bolt with one that is the proper length and matching threads. After evacuation and recharge, Brad had my vehicle back on the road again. My total bill was $436.03. Brad charged $189 for the Vac/Recharge, $135 for an hour and half labor, and there was a $16 charge for using a credit card. So, if you are looking to save a little, I recommend using cash. Brad was very friendly and informative. He answered all of my questions and walked me through all the steps required to diagnose and make repairs. He did not try to charge me for things I did not need, and he listened intently when I explained the sequence of operation leading up to my AC failure. Fair warning, during my visit I was a little worried Brad would not be able to get to my vehicle right away because he is currently only a two man show and has recently taken on a large fleet of vehicles, 300+ for a contractor that performs traffic control systems throughout Florida. Regardless, he was able to make same day repairs to get me back in business again, which I really appreciate; thank you Brad! All-in-all, I highly recommend giving Green's Auto & Marine an opportunity for your business if you are in the need for auto repairs. Brad and his team are honest, hardworking, and truly care about helping the customer, we will be back!

Brad is the nicest guy and he won't try to fix something that's not broken…read more He's got the best prices in town. He fixed my air conditioning in my car and also fixed my husband's van. He also can do oil changes tire rotation and he can fix and plug tires if you get a nail in your tire. He is kind and super honest but he is busy very busy. He works very hard And takes extra time with your car to make sure he gets it right the first time.!!