Critical: Professionalism, Quality, Responsiveness, Value
Four year positive history until 2019 when something changed with this company and/or ownership. Would be zero stars if were an option. This review is not about the higher fees, as we did take a long time to get documents sent and had no issue paying more for good service. What this is about is unprofessional, offensive and incomplete service in receipt.
I received a call stating we owe at least $20k in taxes, if not more after penalties & interest. As a small business, we hire another firm, a tax mediation specialist to review the situation, see what options exist and review for any errors. This is the exact response received from the owner: " I AM DISAPPOINTED AND INSULTED THAT YOU HAVE BROUGHT ANOTHER FIRM INVOLVED. WHAT THE F--CK YOU THINK THEY ARE GOING TO FIND? IT WILL BE FOR NOUGHT!!! " (JohnJ Kasperek, 4/2/21). If a screenshot could be included here, that would be done so, but this is a direct copy & paste, no paraphrasing nor editing.
Turns out...it was NOT for nought. Tax mediation firm found at least (6) errors, totaling more than $100k of short-term loans they miscategorized as revenue, creating the false tax obligation. When contacted to fix their errors, after dodging our emails for the better part of a month, the response received was: "After getting a different firm involved with your books, you should have just had them prepare the business return to your satisfaction."
Since then, they've refused to make the appropriate, necessary corrections of their errors, refused to provide a refund for the incomplete tax return, and have also tried to manipulate us into a hold harmless agreement, of which we've refused. The damage caused is temporarily influx and will most likely result in several thousands of dollars in another firm correcting all their errors and amending the original return, not including any late penalties.
If this is the type of treatment and professionalism they provide, especially when their work credibility is called into question, I can't recommend this business to my nearest competitor or worst enemy. They should have their licensing revoked at minimum. read more