Dr. Munro conducted a through assessment. She suggested a test that unfortunately, I wasn't able to…read morecarry out because it included too many hours fasting and, also, I'm lactose intolerant. I purchased some supplements and they are yet to show helpful. I have been addressing a number challenges unrelated to my primary medical problem, so I informed her that I needed to focus on them. I have seen naturopath doctors for many years while living elsewhere, and always had a great experience. Sadly, this wasn't such. I need someone less forceful in terms of pressure to return and who shows kindness.

The best! I first started seeing Dr. Stacey about 12 years ago back in her Windsor office. She is…read moreknowledgeable, patient, and thorough. Although her office location is now quite far from me, I still go to see her because I know I will get the care that I need for both chronic and acute issues.

I've needed to come to the ER a couple times, and this one is close to where I live. Each time I've…read morecome here I've received prompt, effective, compassionate care by the medical and clerical staff. The nurses are very kind and efficient, and the physicians are some of the best I've ever met with. I can only remember Dr. Goldstein's name off the top of my head, he delivered exemplary care and is an exceptional physician (he also had a superb bedside manner, which is very helpful if you need to go to an emergency room). If I need to go to the ER again, this hospital will always be my first choice! My last visit I was lucky to arrive during a slower period and I was seen and treated very quickly, in and out in about 90 minutes (including a breathing treatment that itself took roughly 20-30 minutes).

I came here for a routine test. There were plenty of available parking spots. The guard I came…read moreacross near the entrance was very friendly. I asked directions to the department I needed to go to for my test and he gave me clear instructions. When I got to the department, I was greeted warmly and filled out some paperwork. I was then taken for my test. The tech was personable and provided clear instructions to me about how to position myself. I received excellent care. I am very happy to have this location available for my health care.

My whole family (kids included) has been under the care of AFP, spearheaded by Dr. Atkinson for…read moreover 20 years. I haven't had any other PCP. The care provided at this practice is excellent and Dr Kate is truly exceptional. They following their patients with long term health conditions very well but also follow up quickly in emergencies. Office experience is not perfect but works well enough. It is obvious they care for all people regardless of race, sex, sexual orientation. I highly recommend.

My husband and I switched to this practice a few years ago and we are so glad we did. Everyone from…read morethe receptionists to the MD's to the nursing and PA staff are on top of their game and committed to providing caring family medicine. We have never had a more responsive medical team that communicates so well with each other and us. Plus there is a dog! Joan S Leverett, MA

I love and respect Fran as a medical professional. She's knowledgeable and caring and her staff…read morefollows her lead. I'm very grateful for all the care she and everyone at Bear Pond have provided throughout the years.

I am an adult patient at this practice and I cannot say enough about how great they are. If I've…read moreever needed to be seen urgently, I have never had to wait more than a half day. Fran and her staff have a great demeanor - casual and friendly but also direct and honest. They look at the whole person and promptly get back to me when I have questions. I trust Fran and her growing team and am so happy to have found this practice.

I had Dr Gioiella many years ago at UCONN in Farmington CT. She was wonderful then as I am sure…read moreshe is even better now. Kind, compassionate, caring listener. She set the mark for other physicians.

I have been going to this group for years. The doctors and PAs are wonderful. They are concerned…read moreand listen to what you have to say. The receptionist have always been pleasant and helpful.

The office is up elevator, to the right of optometry, like right next to it. I walked by it twice…read morebefore I noticed the door, lol. It was my first visit and it went fairly quick. There was a TV and magazines to keep you entertained until you were checked-in. Once they were ready for you, you were transferred to the waiting room inside. There were also magazines in there, as well as a play area for kids. There is a restroom in there, if you were looking for one like I was. I was later taken into a small room where they did my vitals. Once completed, I waited for my doctor in my designated room. The visit was quick and to the point. The doctor was extremely friendly. The one thing that I didn't really like was how thin the walls were, you could honestly hear everything that is going on in the next room. It made me feel a little uncomfortable. Aside from that, it was pleasant. Everyone was nice and helpful.

I had my first appointment that I've waited for over a year at Baystate primary care. I saw Nicole…read moreClemente who is a PA. She was phenomenal. It was worth a year's wait to get the exceptional care I received today by Nicole. She was very thorough, and answered any questions I had. This was the first time in about 13 years that I actually felt like I was cared for properly by a medical professional! Keep up the amazing work, Nicole! If you are looking for a new medical professional, I highly recommend Nicole Clemente!!!

I have been seeing Melissa for many years and she has "saved my life" TWICE by discovering serious…read moredevelopments. She has been very professional and accommodating at all times. She is very gentle and respectful at every visit. I trust her with my life as it has proven to be a great relationship for my health. My whole family has been seeing her for our skin care and hope to keep our contact with her for many years to come!

I went to Melissa for my yearly dermatology skin check because my previous PA left the practice. I…read moreinformed her of my recent knee replacement surgery and that I could not yet let it hang off the table and that it was also very tender to touch. She was unnecessarily aggressive with her dermatoscope, basically slapping it against my skin, including my knee. When I pulled away and reminded her of my recent surgery (which was very obvious from the giant scar), she just continued in the same manner. When I left, my husband asked why I was covered in red marks; it was from the dermatoscope. More egregious than this, is that she entered the room with a young male intern, and what I didn't realize was also a young male intern on an ipad. I told her that I was uncomfortable with him viewing my full body exam, but fine with him listening, so could she please pull the curtain. At the end of the exam she asked the intern if he had any questions. The one in the room said no. Then I heard a male voice on the ipad, which was in plain view of me during the entire exam, ask a question. I felt incredibly violated that she knew I didn't want to be viewed, and didn't move the ipad behind the curtain as well. I was too shocked at the time to say anything, but when I called the office to report this and ask for my medical records to be sent elsewhere, there wasn't much of a reaction or show of concern. I do feel it's important for future potential patients to be aware of this situation.