I usually come from Chicago to the burbs to knockout shopping in one area. This strip mall that…read moreUncharted is located in meets this need. I happily stumbled upon Uncharted as I ventured the strip. At first I was rather overwhelmed and had sensory overload from al the cuteness, but quickly became familiar with the store after doing an initial walk thru. They have a nice selection of clothes and carefully curated items. I appreciate the variety and can see my wallet hurting if I brought my teen and tweenage girls. Last but not least, they had the Swedish gummy pop up selling at a great price. You bet I took advantage of that! I will definitely come back with my girls and maybe a mom's only shopping trip.

I now have been to this location two times. Each time I really like the clothing and the selection…read moreof items. Quite a diverse store and very nicely laid out. However, the first time, several months ago i checked my receipt before leaving and was overcharged by $15. I also noticed that there was nobody in the whole store to help me. No one on the floor. Somebody was at the register and no one was around to let me in a dressing room which they keep locked. The staff behind the counter did not seem very knowledgeable with their products or questions I had. So then I returned today for a second time only to find the same problems. I had to walk up to the cashier and ask if someone can let me in the dressing room. She had to leave the register to let me in. Again, where are the people on the floor? Once I did find someone on the floor ... I asked about sizing, I explained to the sales woman that the smalls that I tried on were huge. She seemed to stare me up and down and said "well you know the style now is for things to be oversized". Excuse me? First of all I'm fully aware of that but I'm 5 foot tall and 115 pounds and there's a difference between oversized and falling off me. I had to repeat this to her 2 to 3 times and then I started to think why am I explaining myself to her? Why can't she just give me an answer or find my size? Then she gave me the wrong information. I was told an item could be ordered in an extra small then when I got to the counter, at checkout, the cashier said it could not be ordered but she had no idea why. I asked her well, can I order it? She said "I don't know". And then she told me again that she doesn't know the reason why she can't order it. She never offered to call a manager or to escalate the issue to find out. I went on the website as I was standing at the register to try to find the item and she was of absolutely no assistance to even help me find the item on the website. When I got my receipt, I didn't understand some charged items and I never got a separate receipt for the one item that she ordered to have shipped to me. Then she told me I should get an email. I never got the email. Then she told me to snapshot a screen of the order number. And then what? She had no information on how the shipping even worked. She had no clue. The worst part about it just like the first time in that store the employees didn't seem to care. My first and second time was not with the same staff member, but my experience was the same. So I asked for the manager. The manager was helpful but why should I have to ask for a manager? The manager couldn't figure out either why I did not get a receipt or a confirmation of my item that was ordered so she said she would call me tomorrow. She said she wanted to look into what the problem was. I found it all quite strange. It seems like the store staff is unmotivated don't care and are not properly trained. They're also not very friendly ( aside from the manager). So I really do like the items in the store, but in my experience, the customer service is severely lacking. It's too bad because it's a nice store, however seems poorly managed. Oh, and not to mention the part where an employee knocked on my dressing room door, wondering when I'm going to come out as another person had to use the dressing room. I understand that there's only two dressing rooms, but I brought a ton of stuff in with me because of the great trouble it takes to go back-and-forth and finding someone to open it.

Hire more staff & have separate line for returns! I waited 25 minutes to return an item. After…read morereturning, I planned to shop but refused to stand in line again. Completed survey, manager called and all she could do was apologize. Customer service is the reason stores and malls are closing!

Great selection! Lines can be long, but move quickly…read more One thing about this location is the parking lot tends to be packed. Watch out for people speeding through the lot and aggressive drivers.

We finally made it to Pop Mart at Oakbrook mall. There wasn't a line to fight but the store did…read morehave a number of people shopping when we came in. My youngest daughter was thrilled to see that they had labubus for sale behind the counter. We had no issues with service.

Kids are glad to have another cute Pop Mart store in the area. The outside of the store stands out…read morewith it's digital display, so it's pretty easy to find in Oakbrook Center. The store itself is comparable seems to be a little smaller than Schaumburg, but still way bigger than Rosemont. The selection has all the standards and cute displays all around. Clean, well-organized, and a quick walkthrough if you know what you are specifically looking for. No crazy line when we went, so that's always a plus. Quick checkout as well.

I had a phenomenal experience at Aritzia last night!…read more I had come in shortly before closing and I understand how annoying it can be to have one of those last minute people come in but I was treated with nothing but the utmost respect and kindness. As expected, ( you can never go into an Aritzia not falling in love with everything you see lol ) looking around I found so many pieces I just fell in love with. I had grabbed several things and immediately a worker there came to take them for me, grab my name, and set them aside for a fitting room! It was so thoughtful and it just elevated the experience of shopping without having to carry a bunch of clothes around. Once I was done browsing I headed to the fitting room area where my things I had picked up were set aside for me. I then had a pants apart of a set I was in love with but was a size too big not work out too well for me. :(( Yet the kindest girl there looked immediately if they had a 00 to pair with my top on hand which they did and they ended up working perfectly! This is one of the few stores that has sizes in tops and pants that fit my waist measurements perfectly!! :)) Once I was done trying on everything the same girl who had set aside my things took everything that didn't work out for me and didn't let me carry a thing! They truly value their customers and go above and beyond for customer service, satisfaction, and experience. The atmosphere is very clean and orderly. Everything was racked neatly and in place. There wasn't a sign of anything un-orderly or messy. Oh my gosh and the fitting rooms( in pictures provided) are just to die for. I ended up leaving with the most beautiful set, yet it wasn't just the clothes that had me leaving happy it was also how respectful and kind I was treated. How helpful all the staff were there and how welcomed I felt. All I can say is if the manager of this location is reading this review, all the girls working the night of 5/24/25 go above and beyond for their customers and in keeping their store looking put together and beautiful and deserve a huge thanks for up keeping a respectful, friendly, and welcoming face for this Aritzia location. I will most definitely be returning and bringing friends and family.

Last night, I ordered a pair of pants online and the only location available near my house was the…read moreOakbrook location, it said there was 1 left in stock. I arrived around 1pm to pick up my order, waited for 10 min for someone to get my order from the basement, and was then told they don't even have the pants anymore. All the associate said was " Sometimes our stock online isn't accurate to what's in store." She then confirmed I will be refunded and walked off. She never once offered to try and help me order a new pair online or give me some sort of a discount given the pants were $150. This was my first time shopping at this store and let's just say I will never be back!

Rowan is setting the bar for ear piercings. The store is clean and inviting. The staff is…read moreprofessional and savvy. Located near Nordstrom in Oakbrook Mall, Rowan is an ear piercing studio with all piercings performed by nurses. They do all types of piercings with options of needle or piercing gun. I was getting a double pierce and opted for the gun. It was quick, painless and easy. I was given instructions for after care and bought the Rowan solution for cleaning and healing. Walk ins are accepted but appointments are prioritized.

Had my daughters ears pierced nurse kyle was so nice patient and informative!…read more He made our overall experience great.

Quality clothing; comfy and stylish. Something for everyone. Even a great selection of accessories…read morefrom hair ties and clips to hats and crossbody bags. I found a couple of pairs of pants and a really nice hat that was on clearance. Who doesn't love a good sale? What was most special about this visit is that for a petite person like myself, I receive free alterations with purchase. Had to return back to the dressing room where one of the young ladies would pin my pants to my desired length. They send them out and I pick them up in a couple of days. I have never been more excited! When I am unable to find petite pants, I spend a lot of money on alterations. Thank you Lululemon!

Always liked this store. It can get crowded by rowdy teens, but you need to come when they're at…read moreschool, haha. I bought a shirt for $118. I came back 2 days later to return it and waited for the store to open at 10am. An employee placed a temporarily closed sign on the front window that was super vague. I am disappointed in the lack of communication. There were a lot of customers caught off guard, too. The closest other store to me is downtown Naperville.

Before finding Joe, I could count on two hands the amount of jewelers we talked to in search of the…read moreright partner for my fiancees ring finger. Quotes in hand, and both good things and bad things to say about each, we were starting to believe a jeweler who combined great pricing, great service, and an eye for detail simply couldn't exist. Joe came through on all fronts: he was less for the diamond, faster on the turnaround, and small enough to share his cell phone for personal updates when needed. Every step of the way, from design to manufacture, we were comfortable and informed, even when the mandatory element of a surprise proposal kicked in. This was all because Joe was professional and transparent, and we're grateful for our investment in him.

My girlfriend and I did our due diligence before we ended up meeting with Joe at Sublime Diamonds,…read moremy girlfriend gave Joe a spreadsheet of the diamonds she was looking at and the prices she could get the diamonds for and Joe brought out two beautiful diamonds (a 1.21 and a 1.52 carat) that were rated higher than what my girlfriend was looking for and the price was cheaper, it was an immediate win win for us and we had no other option but to buy the 1.52 carat diamond on the spot. Then, my girlfriend had a small bag of some old jewelry items, Joe took a few minutes to look at each piece, tell us what kind of gold it was and how much we might be able to get if we sold it at one of those cash for gold type places, as well as look over her old diamonds to tell us about those as well. He even showed us websites so that we can see the going rate for the types of diamonds we had in these misc. rings and necklaces. It made our lives a lot easier when we did sell the items because we had a really good idea now of what we actually had and what we would probably get if we sold the items. Now my girlfriend wants to get a necklace from Joe, I better get a 2nd job.........Greg

Been coming here throughout many years, making the trek from the far south suburbs :-)…read more Always great customer service. Family likes the selection, easy returns and account benefits. Great outside mall for food, fun and other shopping. Parking garage near Nordstrom is great. You can usually find me with other "guys" sitting on the chairs next to the escalators. :-)

You never know who you are buying from! You'd expect an upscale, overpriced establishment like…read moreNordstrom would hire only the best to guide you in your purchase. Unfortunately, one of the employees who sells shoes at Oakbrook Nordstrom should be in court & then jail for verbal assault, harassment, & bullying! The guy wears glasses, is overweight, short, & balding. He & his other short, bald friend at Lifetime Gym have bulled me several times; OBPD has multiple reports on file about these guys as does Lifetime. They have made my life at the gym a living hell as they have also recruited their other gym friends to bully me. This guy who sells shoes has come up to me at Viola, while I'm having dinner, and continued to harass me outside the gym. I suspect both he and his friends are insecure about their appearance & take it out on someone who is not insecure. I also happen to be bronze and tan, and I suspect racism is at play as well. Being a brain doctor I can say with assurance that his smoking and alcohol addictions, which are on full display at the gym and Viola, have made his frontal lobes less likely to put the breaks on his emotional, limbic brain that likes to lash out when insecurities surface. Does Nordstrom do criminal background checks? Maybe run your background checks annually; you seem to have missed this belligerent, uncouth, bully!!

We first discovered BYLT on-line. My husband is a fan of their shirts and quality materials. He had…read moreordered a few items over the last year from their website. On this occasion, he needed to return a shirt online that he didn't end up like the color in person. This location is newly opened so we made the trip to the outlets to return the shirts and visit the store. The store is very modern and hip. Nice area to hang while others shop. Open concept shopping area with a good range of clothing and accessories. I didn't know they sold women clothing. I thought it was all men's. They had some cute women clothing, pretty conservative but makes sense they are essentially premium basic clothes. I like that ideas because fashion changes but the basics will always be the basics. Check the store out in person and remember they usually have good sales for first time customers.

We had a great experience at BYLT. Not only is this store easy to shop, with it great selection of…read moresizes in stock, but the associates are awesome! We worked with Matt, who was fun and helpful. Matt helped my husband find items that were the right fit for his lifestyle and body. The quality of BYLT is excellent and well-priced. We have been purchasing online but definitely will be making special trips to visit Matt from now on. Thanks Matt for the great music recommendations too!

Bought a pair of Tecovas a few years back for a Cousins wedding in Austin…read more I was excited to hear that there was a store locally to Chicago. Everyone was super friendly and helpful, helping us navigate our shopping experience. Since the grand opening, my wife and I have stopped in 3 times, and customized 5 items from boots, luggage tag, boot pull and even a belt. Everything has been perfect during 2 different customization sessions Definitely recommend looking at their handcrafted house specialists, to make the piece yours.

I came here on grand opening day Friday, September 26…read more The store is absolutely beautiful and you must come visit this place and you must come get yourself a pair of boots if you don't already have one. I came here to bring in my boots. I already owned to get them specially branded as they have a cute custom bar here to bring your boots. It was well staffed on grand opening as expected, and they were very welcoming. This location also has men's and women's boots, clothing and hats. I am so glad that they have finally hit the suburb so that I can have free parking and not fight the traffic to go to their locations previously in the city. On the day of grand opening, they had a few few items that were on sale, but not much. As expected. I am looking forward to some future sales, as well as as when some of the items changed for the seasons. The decor is absolute, incredible and as expected all the seating is super comfortable. A must visit to get a taste of the west here in Chicago area!