Tony came out and installed a new nest thermostat and drained the water heater. He was…read moreprofessional, efficient, affordable and very friendly. I highly highly recommend legacy heating and air. Plus Tony is a dog person as all the best people are!

I was looking for a tune-up on my furnace. He was very helpful. Super reasonable price for…read moreservice offered. Explained what he was doing. I will definitely call him again.

So, my kitchen faucet decided to go berserk and I seemed to exacerbate the problem trying to "fix"…read moreit. Well, I searched and got a quote from a few companies. I'd booked with a different company, who texted at the last minute that they weren't going to be there on time. Not getting a new time, I reached out again to those who had responded. Metro had originally stated that they could come out on Friday. I didn't want to wait that long, so I got on their list to see if they'd make it out on Thursday. I was contacted a short time later that someone would be out between noon and 4. Relieved, I got back to work. It was close to 3 when the nice young man arrived. I let him in and ge went right to work. Less than 30 minutes later, he'd cleaned out and tightened everything that caused the issue. The cost was $120. This was a quick,inexpensive repair with very friendly service. I've already given their name to a friend who's having plumbing issues at his home. Thanks Metro! I know who to call when the need arises again.

We had a new blower motor installed in our Heil A/C. The technicians were great. The OEM motor,…read moreat retail, is priced at $750. Metro charged us $2100, or $1300 to install. The installation took 36 minutes, into and out of the house. We are / were longtime customers and we thought the charge was exorbitant. The office staff thought the pricing was fair, so we have a different view on the price.

We have used Krinkies a couple of times now and could not be happier. Very responsive, great…read moreservice with advice and suggestions without pressured upselling. Prices are really reasonable and we got a reminder for annual service and cleaning.

Easy to contact and schedule. Showed up on time. They charge a little over $100 to visit, which…read morecould be applied to work. They do have coupons on their website to wave this with a repair. In my case, they sent their senior guy (Joe, master plumber, electrician, everything you can think of), and he suggested waiving the trip fee in exchange for the hour he spent diagnosing my Daikin heat pump communicating system (zones, zone board, etc.). That was $195, and I thought it was fair. The fix was mostly to adjust my zone board directly rather than through the thermostat, and also to analyze my plumbing needs for other projects. Nice guy, knowledgeable, I enjoyed talking with him. For the HVAC work, Joe had to call Andy, who is their Daikin pro and duct engineer. Andy knows what he's talking about, more than any other HVAC person I've talked to (4Front installed my system in a mess for the previous owner, Binder HVAC charged me a lot for wasted time because they didn't understand Daikin systems, while Twin Cities Heating and Air, Midwest Heating and Cooling, and Golden Valley Heating and Air all had no idea what to do and had weird suggestions). If you have a Daikin system, ask for Andy. He tuned my zone board, fixed some miserable duct work and leaks, and better yet taught me about how things work beyond the mysterious Daikin "algorithm." He was patient with my questions and suggestions, too. This work was about $400, which is way less than the $3,000 I got bilked out of at one of the other places. It took a few hours. For the plumbing, they sent Frank, who is another senior guy specializing in plumbing. Frank worked fast, was courteous, and did a few extra little jobs for me when I asked for advice on them, such as greasing a fused spigot and dabbing some silicone on a hole in the shower frame. He also educated me about my water system, including winterizing and shutoff procedures. For the plumbing work, Frank installed a water mixing valve and also terminated a leaking pipe in the ceiling. This work was about $600. It took a few hours. In both cases, they brought along an apprentice, each of whom was equally courteous and attentive. It was very endearing. For billing, there are a couple of things they do. 1) the charge is the price. They don't do the most granular breakdown of costs in the invoice, but they do calculate it and you can ask what the calculation is. It is not an estimate or a minimum charge, more like a bid. The nice thing about that is that it will cost that and no more, which means they are happy to stick around and help here and there without charging for time. For larger projects, I'm not sure if they would charge the lesser of the bid vs labor time, but I would hope so. I haven't needed them for something big yet. For example, Pulse Electric is an electrician service that never charges more than their bid, and charges for time if it's less. I think Krinkie's would just charge the bid, but I got the sense they would be reasonable if, say, a 3-day project took only 1 day. 2) They have a subscription service that seemed like a no-brainer. For $20/m, they will come out twice a year to tune your furnace/AC, and you also get 20% off all other services, which paid for itself with our plumbing and ductwork needs. Use these guys! I love having them as my go-to people now.

My wife hired these guys to come and clean our ducts. So today they come out and are two nice guys,…read morevery nice and professional. As far as I can tell they did a good job (not really able to tell if they didn't though). The reason I am giving them two stars is because they did what I hate. First, they tried to up sell me $450 worth of "disinfectant for the ducts that I really needed". I quickly said no thank you. At which point they immediately dropped the price in half. So essentially here is how I see this. We called you and asked you how much to come clean our ducts. You said $220. Then you get here and you inform me that to "really get them clean" it's gonna be an extra $450. This is deception and it's wrong. But then when I say no, you immediately drop the price by $225. So what that tells me is that your business is not based on offering a good product at a fair price. You are just trying to take as much of my money as you possibly can. Again, the guys that came to the house were nice and professional. It's clear that they were just pushing the products their management makes them push in the fashion they are instructed to do it. This however leads me to believe there is an entire culture of ripping off their customers. Consider yourself warned if you hire them to come clean your ducts. FYI: No I did not get even the 1/2 price "disinfectant". Update: 12/29/13: After being contacted by AAA WIcks owner and being accused of this being a fake review I provided proof that this was in fact his company. I'll upload the photo of the sticker they left on our ducts so you all know it was truly AAA Wicks that provided our service.

During my initial phone call to schedule service, I talked at length about the service I wanted,…read moreand I made it very clear that I wanted a "Roto-Brush" air duct cleaning cleaning. I had just purchased the home and wanted to get a great baseline for all of the maintenance and cleaning of it. The previous owner had a dog with a thick coat.. I wanted all of the nooks and crannies of the vents physically touched and cleaned. I was quoted prices for both "Air-Whip" and "Roto-Brush" services, both were average prices for the respective service, and we scheduled an appointment for "Roto-Brush". The guys showed up early for the appointment, which was nice. While they were performing the service, I realized they were using the "air-whip" method, not the "roto-brush". Also, as we had painted most of the house, many of the returns and vent covers were already off. They did not remove the ones that were still installed, and just kind of blew into the vents with their air. Near the end of the service, they took my air filter and pointed at stuff they blew out of the ducts, and identified some of it as "mold" based on the color of the dirt. It wasn't mold.. it was soot, and I declined their expensive up-sell attempt to rectify my "mold" situation. I kept watching, waiting for the roto-brush to make it's appearance. It never did. When they proclaimed they were finished and presented me the bill for the service, the price was that of the quoted Roto-Brush service. I asked about why they used the air-whip and they were adamant (borderline defensive) that they never do roto-brush, and that the air-whip was just as good. I personally disagree that no-contact cleaning is just as good as a cleaning where surfaces are contacted with something other than fast-moving air. Looking at the statement, I saw that the billing code for the cleaning was "RB1"... I said, "hmmm.. I wonder what that RB stands for... probably roto brush?" to which he said, "yeah, probably". I ended up having to call the office. I talked to the same guy who had scheduled me a few days earlier and recapped our previous conversation. Once I had him on the same page, I informed him what happened, and he seemed at a loss. I ended up putting the service tech on the phone with him (my personal cell phone), and the service tech took it into the other room. I could still hear both of them, and an argument took place between them. After the call, the service tech amended the price to the "air-whip" price, which was quite a bit less than what they had just tried to charge me. I paid, they left. As they were leaving, the techs were audibly grumbling between themselves about how they made less money. I felt they could have at least waited till they were out of ear shot before complaining that they were not successful in separating me from more of my money they they deserved to. My opinion, based on what I saw and heard during the visit, is that they had been doing this racket for a while, doing less service than the office sold, and convincing unsuspecting customers that they got the service they paid for. In this case, I knew the difference and had the gumption to stand up for myself and make sure I paid for what I got. With air duct cleaning, and any time you pay someone to perform ANY service for you, please make sure you educate yourself as to what to expect and how to identify what they are doing. Had I not known better, I would have gotten ripped off. Even if the billing/work issue had not happened, I'd still rate the quality of their duct cleaning a 2/5, based on the quality of work performed alone. Duct cleaning companies are plentiful,.. do your research, as your friends and neighbors, and choose one that will take care of you and make a long-term customer out of you, not a company that seems to just want to shake you down and move onto the next job. I would have loved for them to have taken better care for me, as next year, I will be starting my hunt for another company all over again.

We had a whole new system installed in February- furnace and heat pump. The sales person did a…read moregreat job of explaining our options and answering all of our questions. When the weather warmed I wasn't entirely satisfied with the cooling aspect. The smart thermostat is complicated and doesn't come with a manual. When I reached out, they scheduled a service call combined with final inspection. The tech was great, made necessary adjustments to the coolant and fan. Equally important- he took the time to go through the features of the thermostat that I didn't understand before. Between the adjustments and new knowledge, I was cool and comfortable in no time. The tech was great at explaining how the system works, and even said we could call him directly with subsequent questions. I would absolutely recommend Standard.

I have been using Standard for the past 15 years and will continue their service. Brad and Mike…read morewere just out to do my annual maintenance of the furnace and ac that states installed 7 years ago. Really like the furnace and ac, but today's units are so sophisticated that I have found the yearly maintenance to be very worthwhile. They have caught a couple of things on the preventative care that saved me from down time! Brad and Mike weee awesome! Good detail and explanation about what they did!

Quick response and scheduling, reasonable price, and the job was done well and professionallyread more

I called Aquarius for Electrical services, I wanted to find out why my lights were flickering. The…read moretechnician gave so many reasons the lights might be flickering, he talked me into a 'whole house' electrical exam stating it would take 2 hours, I would say he spent half the time padding it out with conversation or going outside the house to talk on his phone. (I paid double the going rate for such services in the metro) I was given three plans to completely redo my electrical systems in a 'Cadillac' version. I was pressured to sign on the dotted line, when I said I had to think about it, was given incentives like the exam fee would be waived and I had to decide then and there or I'd not be able to get the work done for months. I never contacted the company to be pushed to do a whole house rewiring. For that work I'd always contact 3 companies and get bids. I've had traumatic experiences with contractors and just this meeting was enough to make me nauseous afterward.

11/26/2014 I came into contact with S&R Appliance, Inc…read more (Rob) via the Woodbury, MN community web page. I was having problem with my current furnace and wanted to determine if repair or a new system was the best option. After Rob laid out many options, I decided to go new. Although a new system was a larger investment than repairing the existing system, going this route was the best long term solution to having the proper heating and cooling system for my property. The old adage "you get what you paid for" is very true. A few things really resonated with me regarding Rob and his company: the passion he has for his craft, the goal to service the customer to 100% satisfaction and his overall integrity through the entire process. A few examples of integrity: * Rob didn't belittle the former work or system. Instead, he focused on what solutions his company had to offer, stating, "For some this is only a business. When we do work, it's our Picasso". * When going through all the options of what I could do Rob stated, "No is a perfectly acceptable answer". No high pressure tactics here, just straight up and honest. Again, this stated to me Rob was in for the long haul, not the quick one-time buck! * Finally, when the job was complete, Rob provided me with options related to a maintenance plan. Previously, I had another H&A company come into my house and selling me a maintenance plan was their first priority vs. doing the work. I won't put my name directly in this review, but if Rob ever needs a recommendation or a potential customer wants to speak with me for a reference, I will do that for Rob and S&R Appliance in a HEARTBEAT! In my opinion, you'll have no better option for this important part of your home's operating system.

Great team. Very professional and extremely knowledgeable with fair pricing…read more We have used their services on multiple occasions and appreciate the local/ family customer service

These guys are the best! Got out to look at my furnace within 24 hours and saved me from spending…read moreanywhere from 6k to 10k (recommendation to replace the whole unit from another business) by replacing one part. Extremely friendly, honest, affordable and the work performed was top notch. Thanks again, RA

From the owner: We started DNS Heating and Cooling in 2019 to fill a void in the home services industry with a…read morecompany that provides skilled and trained Union HVAC service techs that won't upsell products and services to pad the bottom line. Just honest people working to ensure that people stay comfortable in their homes and businesses at fair prices. Whether it is a furnace, air conditioner, boiler, heat pump, ductless mini split, rooftop units or make up air systems, our techs have the experience to repair and replace HVAC systems with the customer's best interest in mind.