I'm writing this review as a strong warning--do not hire Superior Heating & Air under any circumstances.
We had worked with Superior for years without issues under the old ownership. But under new management, the company has completely fallen apart. We hired them to handle HVAC, plumbing, and electrical work for our basement finish, and the experience was an absolute nightmare.
Here are just a few examples:
1. Multiple Failed Electrical Inspections
Superior failed their electrical inspection twice. After the second failure, they tried to claim it "wasn't in the scope of their work" to correct the violations--thankfully, the electric inspector disagreed.
2. No Hot Water for an Entire Weekend
During a Friday afternoon electrical job, they cut power to our water heater and left without checking their work. We had no hot water for the entire winter weekend. Best part - zero apologies.
3. Lazy, Substandard Workmanship
We paid them to move a toilet rough-in. They poured the concrete back unevenly, leaving us unable to lay flooring without additional work. When I asked them to fix it, their response was: "We're not flooring guys--we don't have to lay cement flat."
4. Shower Door Bait-and-Switch
They agreed to install our shower door and confirmed the model I texted them in December. Then in April, after the return window had closed, they backed out--refusing to install it and refusing to credit us for the work we had to outsource.
5. Lighting Errors and Surprise Charges
At the start of the project, I showed the electrician exactly where I wanted lighting--he raised no concerns. During an electric inspection, we found that seven requested lights were never installed. When I raised the issue, Chris gave me a hand-drawn floor plan I'd never seen before, which didn't even match our actual basement layout, and claimed that's what the quote was based on. Then they billed us over $1,000 for the "extra" lights. When I pushed back, Chris shrugged it off with: "Well, someone should have shown this to you."
6. Suspicious, Incentivized Reviews
Since the ownership change, Superior has been offering $25 gift cards in exchange for 5-star reviews. This should be a red flag if nothing else--trustworthy companies don't need to buy praise.
And sadly, these are just the highlights. There were many more problems I didn't bother listing.
Bottom line: this company is incompetent, dishonest, and completely unaccountable.
Save yourself the stress--stay far away. read more
