The doctor is really great. I never feel rushed during my appointments. I would recommend him after…read moreseeing him a few months. The receiptionist is also a very sweet, helpful woman. I never feel like I'm imposing when I call the office. Many doctor's offices have extremely rude stuff but not this one. There is one point I'd like to bring to light - the office is stuck in the late 90s/early 2000s as far as technology and service. They don't have the capability to submit prescriptions to a pharmacy electronically which is a GIANT pain. I have to budget an extra hour to any visit in case something is prescribed in order to drive to the pharmacy, stand in line, and hand them a paper prescription. THEN I have to drive back later to pick it up because I don't have time to hang out in the pharmacy for an hour while it is filled. It feels like the 1970s to me. Every doctor I've been seeing since 2005 submits electronically and many times the order is filled within the hour for easy pick up later at my convenience. As far as I know, New York state law mandates all prescriptions must be submitted electronically (to prevent drug abuse) so I'd be interested in what exemption this office is using to get out of the mandate. Secondly, they don't seem to have the ability to accept bill payments via the internet. In 2022! They want you to mail in a piece of paper with your credit card information or call them over the phone to give them your credit card information - not very secure, convenient, or modern at all.

A great doctor who will listen to your needs and offer you the best solution. Staff is also very…read morekind and easy to work with.

No. Office staff seems to lack organization (but one or two members, Mike the medical assistant,…read moreCeleste, seem to care). 1) Approval for imaging took 1 week, though understandably so as staff member was away (though its always a good idea to double check with your own insurance that its been approved). Almost didnt make it to appointment as I thought insurance had not yet approved it. 2) Placed paperwork on desk to help another patients family member open door for elderly patient, and left office to only realize scripts were missing. Called in before office closed to provide fax number for scripts, and was met with answering machine. 3) They seem quick to make psych impressions. Also unsure if doctor is busy, or message gets lost in process. 4) While doctor spends time with you, you need to be up date and informed of what testing you need (otherwise not helpful and you will be chasing them down in attempt to advocate for your own health). Suggestions: designate one person who is more familiar with insurance process to help patients navigate process

My first time here and I was impressed both with the office and the doctor. My appointment was with…read moreDr. Gill and I liked here a lot. She was professional and warm at the same time. She took her time with me and made me a part of the conversation and decision making, giving guidance without dictating. The office staff was efficient, pleasant and warm. And I did not have to wait long to see the doctor (my time in the waiting was only about 10 minutes). As a new patient the lengthy paperwork was sent to me before the appointment so that was done and also streamlined my time in the waiting room. All in all I would highly recommend this practice. If subsequent visits change my mind, I will be sure to update this review. The only reason I did not give 5 stars is because this was my first visit.

I had an exceptional experience lately with a Knee Arthroscopy surgery at this Hospital…read more The process was well defined and all of the Staff from the Pre-surgical testing team all the way to the Or Staff were cheerful and highly motivated. Excellent bedside manner. I highly recommend having any procedure at this hospital.

I was in St. Charles Hospital with Covid in January of 2021 for five days. I can't write the…read moredetails of what happened to me because it's being investigated but it was the worst experience of my life. It's an experience that took me five years to talk about because of how traumatic it was. The treatment I received by the ER staff could be compared to a horror movie. I would rather die than be treated by St. Charles again...that's the level of bad I'm talking about. I can't believe such sadistic people work in Healthcare. That's a thought that keeps me up at night. I would never say that every doctor and nurse at St. Charles is bad. I'm sure a lot of caring people work there but not the people who treated me. I know a lot of people in Healthcare and I respect them and admire the work they do but that was not my experience at St. Charles. I don't know who is responsible for hiring but they need to re think their choices! Hands down the worst experience of my 57 years on this earth. Go to St. Charles ER at your own risk. Don't say you weren't warned!

LOVED my experience at true north neuroimaging! The entire appointment felt very patient centered,…read moreI got to pick what type of music I wanted to to hear while I was getting my MRI done. I was nervous because I dont like being in enclosed spaces and the MRI machine was so comfortable I ended up falling asleep for my hour long appointment and had no idea the MRI was even done when I woke up! I would only be coming here now to get any MRIs done! I actually felt cared for and not like just a number at this facility!

My son came in for dizziness (age 24) and was sent for extensive testing for MS. Day of his follow…read moreup he asked me to come for moral support. We drive separately over an hour in heavy rain. He got stuck behind and accident and although I was on time and checked in, he arrived 15 minutes late. We were told to reschedule because they only allow 15 minutes late, which he was, exactly! Patients can wait in the waiting room, but doctors play by different rules here. We only wanted to hear "yes" or "no" to a life changing diagnosis, but they refused to see us. We were told, the doctor's next appt is in 15 minutes. How long does it take to say "yes" or "no". She had time, but decided to rest up for her next appointment instead of seeing my son! Unethical, cold, heartless, the worst! Go elsewhere!

With a specialty like this, a patient should be greeted by a receptionist who is very caring and…read morecompassionate. The receptionist, Skye, is anything but. I've never met such a condescending,rude and nasty person in a doctor's office in my life. I was going to write a letter to whom Skye said was the head doctor, Dr. Spinner, however after reading the reviews, I see it's not worth it. The physician I was seeing years ago left the practice. I can completely understand why.

Please have Dr Spinner call me about the 90 minute wait and the arrogant Doctor I was stuck with…read moreahhhhh run for your life !!!! So now what ? I am giving them one more go around with Casey Ward as she was the one the last time who got my medicine renewed , the ONLY one ....If I am respected and treated right the final time I will remove this post

Well I don't think I should go back here have 103.5. temp the one dr was gonna admit ne but the…read moreother when said nothing wrong so then why the high fever

One of the greatest Hospitals in History…read more Renovated Ed. Top tier work performance Next level doctrines. Marvelous work ethic. Quality tools and machines. Excellent patient care. Quality lab on site The Golden coin in a treasure chest of hospitals Engagement 100% Social Workers 100% Educator A+ Evsh Leapfrog A+ The Best of All They hire people of all backgrounds, creeds No judgement zone Press Gahney Epic Medication zip lined Sharpies pick up drop offs Security & Vip parking Treated like Gold

After having 2 back to back relapses while on Avonex under the care of neurologist Dr Ajay Berdia…read moreof Port Jefferson NY, This doctor tried to ruin my credit and reputation because he knew that and another MRI done w/another neurologist. I was due for one. I did not try to get any prescriptions from this neurologist, but Dr Berdia assumed I did. I had tried to contact him because the script he had given me for muscle spasms wasn't working. I was dropping utensils, glasses etc. and could not eat my meals.. I was also cutting open my knuckles on the headboard at night from thrashing in my sleep and having severe cramps in my legs & arms at light. Dr Berdia had told me if the medication he prescribed for muscle spasms did not work he would add valium to my medications. I tried calling him and left messages at his office. .I sent emails to him. He had given me his email address in case I ever needed to contact him with any problems. His receptionist told me when I called and told her I tried to email him about my problem that he had changed his email address due to "a patient bothering him" on weekends on is off time (meaning me) when he had first offered to give it to me, I asked him are you sure you don't mind me having this? He had said he felt bad about not not following up on the MRI recommendations for demyelinating disease. He said he wasn't a MS specialist neurologist and was just a old town Country neurologist and apologized to me for not diagnosing me properly! His office cancelled my next follow up appointment. They did not give me another date to come back. I went to my PCP and told him what was going on. I told him Dr. Berdia had said he would prescibe Valium to help me if the one he prescribed for muscle spasms wasn't working. My PCP prescibed the valium at night only! My PCP gave me this for this night problems, He said you need to get your neurologist to prescibe you something. for during the day. When I had my severe relapse i told Dr Berdia about the neurologist I went to for the MRI The MRI showed a new lesion! and because I was slurring my speech, My balance & memory was affected. I had called my PCP and he said i needed to go to the hospital for admittance. i should call my neurolgist. I called Dr Berdia. I told him what was going on. He said i could come in to see him the next day for an apoointment. i told him my PCP told me to go to the hospital! He was annoyed! He said hed meet me at the hospital. When my husband and I met him there, Dr i introduced Dr Berdia to my husband. Dr Berdia started yelling at my husband about him not being at my minthly appoinment with me for support! He went on in a Tyraid about him being there now when im in relapse, but not being there for my otjer medical follow-ups! it was totzlly unprofessionsl! He embasserresed my husband for no reason! My husband is my rock and is so helpful with my day to day care and needs! This Dr. also decided not to see me while i was in the hospital! i was so scared after having this relapse! i was going to need home P/P and nuring care each 3x a week and need to learn to re-learn to walk again! Dr Berdia passed me on to a different hospital neurologist! All because he found the valium in my bloodwork! He the sent me a letter stating he was dropping me as a patient!!!! On the grounds i seeked out another neurologist to get controlled substances! I had planned on finding another neurologist to replace him myself due to all the reasons outlined in the review! It realy is a shame He was my neurologist for 15 years! I cannot believe he treated me this way after all that time as his devoted patient! Years ago when he waz my doctor back then he would havegotten a 5 star revies. but his has limitd to his abilties as a "Country town neurologist"! Because of MS symptoms including memory problems, i forgot to tell him about the valium. They did bloodwork and found it in my blood. He accused me of getting controlled substance from another doctor. He refused to see me in the hospital and passed my case to another neurologist! I did not get any pain meds from my PCP or the neurologist I had the MRI done by! Dr Berdia then sent me a bill for my co- pay for the date he called me into his office to let me know I had MS! This was for 50! This was in 2/2010! I had a copy of the receipt that I paid! I sent it to him! He still continued to say I owed him this money! It went into collection! I sent a copy of the receipt to the collections office! The receipt was one of those ones that are the type you can buy in a book and fill out yourself! They wouldn't accept it! I should have paid with my debit card! His office staff person who sits at the desk and told me he changed his email because of a patient bothering him, is the person who signed the receipt! I would up having bad credit for 7 years because of this bill being in arrears! I should have paid it again or went to his office with the receipt and made a scene!

I regret that this has taken me so long to do. But FINALLY, I am writing this…read more On 9/4/2025 I had a horrific fall. My husband called 911 and although I was in agony I was aware how great the ambulance people were: Amazing, and once we go to Stony Brook U Hospital everyone was terrific. I asked people their names but sorry to say I can't remember them. I will say PA Kathryn Walton was amazing. She did an awesome job stitching up my laceration, and she was so kind, professional and comforting. Dr. Brian McMahon was THE NICEST doctor! He took such great care of me. He was so considerate and I knew I was in great hands. I can't say enough wonderful things about these two physicians. Additionally, Everyone I came into contact with was amazing........nurses, aids, transport people, Xray and Cat Scan techs. I had a very long recovery, and thought about how fortunate I was to get the exceptional care that I did from all these people. God bless them, and Thank you to all of them. This was an experience I will long remember, especially because of the care I received.

This is a strange and disappointing facade of a university teaching hospital. I feel bad for the…read moretrainees who come here thinking they are learning/giving #1 care. I feel bad for the patients who think they are getting #1 care here and don't know that there is better. If it's your only choice bc you couldn't get into a better residency, I'm so sorry - the match is rough. Or as a patient, if you live in the beautiful Three Village area and need to come here, I hope you have a simple illness, like an uncomplicated pneumonia. Otherwise, it would be in your best interest to receive care elsewhere where the physicians are more curious and strive for better quality care from the top down. One recc, if you have a loved one who is hospitalized for more than three days, get the monthly parking pass. In order of satisfaction from top to bottom - elevator system - concessions on first floor like Starbucks - first floor entrance security people - monthly parking pass available - case managers - neurosurgery team - nurses aids/sitters - ED resident - food ordering system - nutritionist - first floor check in clerk - attending hospitalists - GI team - Radiology support - Electronic medical system Good luck! You will need it.

Richard is very professional. He's a man with great value standard and ethics and you can trust him…read morewith all family legal matters. When dealing with family matters you need an attorney just like him who is a man who knows the importance of family, and family values.

I have little issues with my neurologist here, so that's good at least. I suffer with epilepsy and…read moreneed to take medication on a bi-daily basis and I call to get it refilled from the office. I do not commend at all the reception, or whoever is picking up or listening to voicemails because they cannot follow simple instructions. I tell them EVERY time to send my seizure medication to a specific pharmacy, and they can't follow simple instructions, leading me to missing out on doses and putting me at extreme risk of having another seizure. Like I said, no issue with the doctors, but the medication team needs to get their stuff together because I cannot afford the $450 one month supply they keep sending to CVS instead of the pharmacy I ask for. It's ridiculous.