Melanie (owner) and Merry (administrative associate) are super responsive and great at responding…read moreto emails and texts. I didn't realize when I first signed on that Keybox is off-property management only (they don't personally meet with tenants or inspect the property themselves). I'm sure Melanie disclosed that initially but I overlooked it. Aside from my slight disappointment at not having an on-site manager, I was very pleased with how quickly and thoroughly Merry addressed maintenance issues, how accessible financial transactions were on their portal, and how professional they were in all our interactions. For those who don't require a manager involved in tenant face-to-face interactions, but looking for excellent, reliable service, I highly recommend Keybox.

I have been renting a house through Keybox Properties for the past year. I had such a good…read moreexperience with the team at Keybox! The agents were always friendly, yet very professional. Whenever I called or texted them they responded immediately. If I had an issue with the house they took care of it within a day. I was very impressed with them. If I ever decide to rent again or become a landlord myself, I will absolutely call Keybox. I can't recommend them highly enough!

Whenever we have a maintenance issue they are very good about replying and fixing any problems that…read morewe have. The workers that come to fix things are always for polite and knowledgable as well. Thanks, Steve

Very prompt, kind, communicative and responsive. All you can ask for in a property management…read morecompany! Had a great experience with Bam

We just had the blinds replaced in our Santa Monica rental, and the customer service overall was…read morefantastic. While there were a few minor delays along the way, Daniel Glaser from Glaser Property Management was ultimately very helpful in getting everything taken care of. He is always quick to respond whenever we have an issue at our place, which we really appreciate. His handyman, Dave, helped coordinate the next steps with Fred Mokhtari at Blinds R Us, who measured our windows. Fred went above and beyond, even coming out a second time just to re-verify two windows we were unsure about. Today, Francisco from Blinds R Us installed the blinds. He is a true professional--meticulous, experienced, and focused on perfection. He took extra care adjusting every piece until it was flawless. A great team effort, wonderful communication, and a fantastic final product. Thank you to everyone involved!

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

Tizoc is the man and was very hospitable with me moving in. The place was in great condition and…read morehonestly I was ready to sign the second I walked in. The location is unreal, and it's shockingly quiet in this neighborhood. I almost don't want anyone to read this so it stays this way haha Overall great place I'm stoked to be here!

Tizoc is the Operations Manager at Ocean Park, and he is great. He advocates for you as a renter in…read morea way I have never experienced and I have lived in 8 apartments prior.......He responds almost immediately to questions and he has a good rapport with the residents. The complex is small with a beautiful well-maintained courtyard. There is a sense of community and safety at these apartments. Friendly neighbors many with cute pets. You can feel that the ocean is within a mile or so (street deadends at the beach) and there is good natural light. The area has very cute shops and many things are within walking distance. Aquatic facility close w Olympic size pool. Grocery store across the street. When you walk a few blocks West you can actually see the Ocean. Even though its on a popular street you do not hear it a night. It's very quiet, which is nice because my last place was not :( Overall I highly recommend it and think you should at least come and see for yourself. The photos on the web and even viewing it from the street don't do it justice. Oh and yes there's a gate to buzz in and the nice iron screen doors with double locks on each unit, bonus. You have the option of getting a monthly parking spot at the building. Or you can get city parking for $40/year which is a steal! And there are actually places to park, not unlike some areas of LA where cars are crammed like sardines and you drive for 30 mins to find a spot after a long day of work and then walk a ways..... Having a property manager who is friendly, fixes things, and lives on site is priceless! Nice residents. Grateful.

Erin Donahue is our point of contact at Roque and Mark, and she has been beyond helpful and great…read moreto work with; she's responsive and professional. The reason for the 4 stars is because maintenance requests online have been ignored in the past and maintenance personnel are not always the cleanest or considerate of your home.

Roque and Mark company has been very helpful. There's very good communication and everything is…read moreclear and the platform set up is super efficient and organized. It certainly has been a great asset and support with my move into Santa Monica.

Five Stars does not say enough to the Amazing service and support we have received from Miko…read moreespecially with ourselves owning a house and ADU in Mar Vista and living in Northern California. Miko has assembled a team that over communicates and constantly delivers from vetting out potential renters to managing repairs and other items we could never do being remote from the property. We had a disappointing experience with other property management teams that said they had a local presence but operated remotely. Miko and team have exceeded our expectations and we fully trust and enjoy working together with them!!

This guy "Ofir" is a liar and horrible businessman. I rented a property on Airbnb and asked ahead…read moreof time if there was construction - to which he said no. Then arrived on site to a massive renovation happening next door. I called him to ask him to please refund since he was not honest about the situation and he told me to stay on site a night and we'd deal with it the next day, to which I said no. He then wrote a very nasty and misleading review on Airbnb about my stay even though I was only onsite 15 mins. AVOID! These are scammers only interested in making money, not honoring the guest. Here is proof he was lying: https://drive.google.com/drive/folders/1T3rjUNGn09JdJyrSXdBb75g3CTCHlWZ0?usp=sharing Also he wrote this nasty review on my airbnb (which is the only bad one out of 30) and it just shows what a misleading and disgusting person he is: We were disappointed with our experience hosting V. Throughout her stay, she expressed dissatisfaction with the property and, unfortunately, made repeated threats to leave a negative review. V mentioned that the scent of cleaning products was too strong, but we explained that we prioritize sanitization between each guest to ensure a safe and clean environment. This has never been an issue for previous guests. Additionally, she mentioned construction next door. We personally checked the property earlier in the day, and there was no active construction at the time. While it's possible the neighbors were doing light work, there was no disruption during her stay. Despite our best efforts to accommodate V and address her concerns, she continued to insist on a full refund and threatened a bad review. We ultimately had to reach out to Airbnb for assistance due to the ongoing threats. We always strive to provide a positive experience for our guests and are sorry that this stay did not meet her expectations.

I had a great experience as a tenant at the 1370 Veteran Ave property thanks to Carmen Soare, the…read moreon-site Manager and Leasing Agent. Carmen is dedicated to ensuring a safe, peaceful environment for each of the building's occupants, and her efforts made living in LA way less stressful and much more enjoyable. She is highly professional and clearly cares about her tenants. She is also incredibly responsive in handling any issues that arise on the property. You couldn't ask for a better apartment manager! Truly Outstanding!

I've had a great experience with The Robert's property management company. They are professional,…read moreresponsive, and easy to work with. Me and my husband used to live in apt complex on S Beverly Glen . We had to leave cause we needed bigger space! Otherwise we wouldn't leave ! Daniel , our property manager, has been outstanding--reliable, attentive, and always quick to handle any issues. He truly makes a difference. Highly recommend!

We service multiple properties across Los Angeles, and as the owner of a maintenance company, we…read moreoften see rental properties and HOAs go through frequent changes in property managers--sometimes we don't even know who's in charge. But with the properties we partner with Lotus West, everything is streamlined. Communication between tenants, property managers, and maintenance is clear and efficient.

Updating my review now since they replied…read more 1- the AC was mandatory because there was one when we viewed the place / and at move in. It was removed because it was a huge ground unit and we expected a new one to be installed but it never was until we gave proof that the unit was not habitable at 85 degrees. 2- Byron was aware my family lived on the property , when I asked to become a room mate there because I could not afford my unit, it was DECLINED. I wasn't given a reason, but it feels pretty discrimatory considering all the problems I've had with Byron. 3- we WERE without water for 5 days. You can ask any person at 1560 n laurel. We tried to go to the housing board, but it takes forever . Byron refused to either pay for hotels, or refund rent, which we all asked for. (Illegal) I didn't have a hot shower or properly clean dishes for 5 days. 4- I've never even spoken to you Ari? Who are you? Another ai agent in charge of telling me via email to take down this review saying it's false when I've never spoken to you? Try again. I have proof that everything in my review in true. Please don't tell me via email to take my review down and try to act nice in the public eye on yelp. Thanks you. Please don't be dishonest about your company and making claims on things you know nothing about when I never spoke to you in my 3 years at this complex that your company has RUINED. Been visiting my COUSIN in this complex for the 15 years she's lived here. I know how it was, and how it is now.

I am lucky to have found Ian! I recently purchased a home and there a lot of things that need…read morework/improvement. Ian is reliable, resourceful, honest, and does great quality work. Estimates and invoices are clear so there are no surprises. He also leaves everything meet and tidy when he's done working for the day. I would recommend Ian for your projects without any hesitation. If he can do it, he will do it well... if it's not something he's comfortable doing, he'll let you know.

We hired Ian to assemble our sauna, and he absolutely exceeded all expectations. From the moment we…read morereached out, his communication was prompt, clear, and professional. The sauna was built perfectly. He was punctual, respectful of our space ... can't recommend him enough!

We dealt specifically with Ryan, for a total of 3 years. He was easy to talk to & communicate with,…read moreabout anything & everything. Whether we needed routine maintenance done in our apartment, or the time I dropped my phone in the elevator and it went in between the cracks BELOW the elevator...he was there for us, always. 10/10 recommend renting with this company! (Ryan did not pay me to write this review! :)

Highly, highly, highly recommend. My husband and I are the luckiest people in the world to have…read moreGeneral Real Estate Management Company as our landlord. Where we live is really well maintained, despite being built before 1915 and full of quirks. Any time we have a problem, we send a text and a maintenance crew checks in or shows up to fix it -- usually within a couple of hours (or sooner), and even on weekends and holidays (like Super Bowl weekend) for emergencies. Very highly trustworthy and professional crew, too.