I've been coming to this shop for several years when I have an alterations need. I've referred…read moreothers here numerous times. With a customer-centric attitude you rarely see today, your experience is positive from the minute you walk through the door. The owners are friendly, fittings are detailed, and they understand the fine points of a tailored fit. Your clothing will be ready as promised, and they have delivered a rush service for my son when he needed a quick turnaround. Highly recommend this business.

I went in and brought my new pantsuit. They didn't even have me to try it on. He just felt the…read morefabric and said no we can't help you. Customer service could use a tuneup. I'll do business with another alteration shop.

They hemmed my daughter's dress. The back was more than two inches shorter than the front. It was…read moreso short she could not wear it because it was inappropriate. Brand new dress that has never been worn. The owner who also is the alterations person blamed it on us saying we approved it. The kicker is we had our other daughter's exact dress done also and it was fine. So when we said she made a mistake she said she does not make mistakes. She offered no explanation, apology and no partial or full refund. Beware, she only takes cash for obvious reasons. Don't go here. She is a crook.

She does great work. My only complaint is she only takes cash and you never know how much the cost…read morewill be until you pick up the item(s). Phone line is either busy or voicemail is full. Hard to ascertain cost before picking up items. 5 stars on alterations but 3 stars on communication and transaction.

They are EXCELLENT! The lady at the front was super sweet and empathetic to what had happened to…read moremy daughters senior prom dress by a different place. She even put a rush on fixing it and the cost was very fair! Didn't even charge extra for the rush! The first place cut off the "horsehair braid" from the bottom of the dress to shorten it and it made the dreas look COMPLETELY different it akmost looked pleated. The other place said they couldn't fix it so we took here to Lee's Tailors and they fixed it which made my daughter so happy and relieved which made me happy and relieved lol. We have two more future prom girls and will definitely be bringing their dresses, as well as any other tailor work, to Lee's without question!

Alterations on husband's suit for our daughter's upcoming wedding…read more The staff is friendly, courteous, and skilled. Their prices are fair in accordance with the quality of the worl.

Amazing service every time I take a piece of clothing up there. Great work ethics and quick…read moreturnaround time!!

Good work and quick turnaround time! They were able to accommodate my many annoying requests and…read moredid so graciously and professionally.

They would efficient and clean it was easy to work with them and they had my dress done earlier…read morethan estimated

We went there to get a suit altered. First of all, it seems to me that a intern was pinning his…read moresuit, which I really did not like, but I was going to go along with it, although it was just awful! But I figured it would be taken care of by the real semtress of the facility. When it was time to check out, we learned we had to pay half upfront and pay the balance upon pick up. That wasn't the problem although at the other ateration location, we only paid at pick up. The real issue was the cost!! It was extremely too high!!$108.00 compared to $80.00. $80.00 is the best bargain for excellent work, at the other location and where we will continue to get our items altered.

The people are very rude! If you don't speak fluent Spanish I wouldn't even bother going in or at…read moreleast bring a translator. The best you get in there is choppy English and when I phoned in my friend who is fluent in Spanish the main lady was very rude and said "no have here speak english" pointing to some lady sitting in a chair. She destroyed the bottom of my daughters dress for her Senior prom took away the flow and turned it into almost pleated when we needed it shortened. When we went back to see why and if it could be fixed she immediately blamed my daughter for the mistake saying she told her this would happen. She said a lot of stuff and then my friend translated back to me and none of it was "sorry for the confusion lets see what we can do" It was all "I told her it would ruin the dress"...etc and she did NOT tell her, my wife was there during the conversation the part they understood. She said there were two ways to do it one would cost xyz the other would cost xyz. Never did she say it would change the dress completely! DON'T waste your time in here. We took the dress to Lee's Tailors at Haywood Mall and the lady there is SUPER sweet and empathetic to the situation. She explained why the flow changed and that we should have had that explained to us before the work was being done. She made it seem like they could fix it and that they would put a rush on it because my daughters prom is Friday at a very fair price. In other words excellent customer service. We have two more daughters with future proms and the new place will get all of our business.

I love coming here and having quality work done, timely and with care. Never a problem. Thank you!read more

PLEASE READ before going here!!!…read more So I took my bridesmaid dress here to get hemmed a few inches at the bottom. I had called and asked for a estimate price and he said he can give me one until he sees the dress, so I took it in and tried it on and he started to add markers and pins to where it needed to be hemmed. I thought "well there's no going back now lol" anyways he rings me up and it costed me $65 which is double what I've ever had to pay to get a bridesmaids dress hemmed. I thought well he must be good then. Especially cause he told me he was on the news for how good he was! (Which isn't even true!) Anyways I went and picked up my dress today, hoping to be satisfied since, paying $65 for a few inches to be hemmed.. I got home and checked it out, because he offered to put my dress in my vehicle for me.. (I took the picture of him cause I thought it was kind of him to help, now I know he was probably just not wanting me to see the crappy job he did until I got home) Anyways, the photos speak for themselves. this was literally the worse sewing job I have ever seen done. My 6 yr old niece could have done better. I least she would have finished it. I have called and left a message asking for a refund cause this is absolutely ridiculous for paying $65, and receiving this back. This dress originally costed me $180 and I payed $65 for it to get ruined. I would never recommend this place and I will actually warn people of it

Phenomenal Customer Service. I have a last minute alteration needed to be done within 24 hours and…read moreJohn was more than happy to accommodate for an extremely reasonable price. I cannot recommend this place enough.

My daughter brought her wedding gown to Kitty's for alterations. The owner apologized for missing…read more"add hook and eye" on the order. They had to add them when she waited. When she put the dress on last night for me, one of the straps that they had shortened was not the right length. Someone helped her put the dress on THREE times the morning she picked up and no one thought it was important to adjust it. The stitching on the lining and pads looked like novice work. After the wedding, I'll post pictures. The hustle loops are loops of elastic thread. thankfully it was only $25 for those three loops and buttons. There is no pricing transparency so we were surprised by what we paid. The owner told me that she would give pricing estimates from now on. I'd encourage you to ask and get it in writing. Disappointed.

Totally ruined a brand new dress of mine by cutting it too short. But their customer service was…read moregood and they reimbursed me for the dress value, but not the alteration cost.