Always fabulous but expensive compared to other places. Love not having to leave my car.read more

I called ahead twice to find out what the cost of a full synthetic oil change would cost. Both…read morepeople over the phone said it was about $85 plus tax, with coupon price it should have come in at about $75 with taxes. When we reach the shop, they said the price was closer to $105, after a $25 coupon. This was a $25 gap. The mismatch between what the call center says and what the shop says feels like intentional miscommunication in the style of bait and switch. The call center says one price. The shop says another price. Given that the miscommunication is a reflection of intentional company policies it seems intentional rather than accidental. Would not recommend based on deceptive pricing practices

Just another outstanding result from Briargrove Texaco and all the staff there! As always, the…read morecrew was able to diagnose and fix the noises under the hood with timeliness and expertise. Great service! Great prices! I highly recommend this service station for ALL your car needs. Even took care of the state inspection and got an oil change too, all during the repair process. Thank you guys for always taking great care of my car and being so personable and easy and honest to work with for all my car needs!!!

I have been going to this texaco for years... And I love it. I would give it five stars for…read morecustomer service but I recently went and had a bad experience. Everyone that works there is super friendly except the actual owner. he probably doesn't recognize how great his staff is abs it's them to thank for why it's still running . So basically people are great there minus the actual owner giving you a good review because I love it but he can stay home.

Did overall car service needs and repairs as well as new tires. As usual great, courteous group of…read moreknowledgeable folks that appreciated my business. Good listeners. Fair price. Highly recommend them.

Great, fast, service with a smile. Thank you Kyle for answering all my questions regarding the…read moreState Inspection.

I am really impressed and happy I found this place. Chris, the service agent who helped me, was so…read morepersonable and honest. I had brake pads and rotors replaced.Everything was very transparent -- Chris took me back in the shop and showed me the pads and drums during the inspection and he gave me a detailed written report. The pricing was totally reasonable and everything was documented with photos through the whole process. The place is clean and waiting area cozy, but Chris got me an uber home and Mike the shuttle driver (super nice man) picked me up when the car was ready....and they washed my car and even shined up my wheels and tires (and it was really dirty). The best part is that they delivered all this great service and value without telling me every 10 minutes how honest they were and what a great deal they were giving me, and without brow beating me for a review on my way out the door! It's nice to write a review because I am genuinely impressed rather than because I was asked. And it was equally nice to have good, old school service and value from respectful, friendly people - I will definitely return.

I have driven past this business for years and now, I now live within walking distance. I dropped…read moremy vehicle off for them to check something out, and was offered a ride...which is great as most repair shops do not have that service. Jeremy was great and provided excellent service. It was a nice day so I walked home. They are professional and have great hours! They have a patio and coffee bar area if you need a snack. The price quoted was within reason and they also attempted to price match as well.

Excellent service! I could say this of 3 other Take 5 Oil Change locations as well. This one on…read moreHillcroft seems a cut above the others. Solid professional crew. I can't say enough good things about them. FYI: They recently quit using Mobil 1 synthetic which is what I prefer. I didn't find this out until I pulled in. Instead, they now carry Penzoil Platinum synthetic. I've always heard that Penzoil is crappy. A quick Google search ranked their Platinum synthetic number #2. I told the young man to proceed. We will see how that goes.

Take 5? More like take 40…read more I sat in a bay for 40mins with my hood popped. No update or anything. Just them chatting and working on the cars next to me. I just told them to shut my hood and I left. Terrible.

I've been to various Jiffy Lube locations in the past 10+ years. This has got to be the WORST one…read more I moved to the area 2 years ago and this was the closest location. I tried to be understanding and thought the first time was just a fluke with customer service. Then I went a second time with my partner and they were not ready for service at open time. My partner decided not to get her car serviced. The following time after that she took my car to Valvoline (terrible). Today, I decided to give them another chance. Third times a charm right? WRONG. I pulled up about 8:15am. An employee comes over and asked what I needed and I said oil change. He asked me to pull up behind a truck and then walked away. So I'm just sitting in the car waiting...... he didn't say to wait or he'll be right back. Then I see another employee pulling up and heading in. Walked right past me and then he walked out to their service area. Mind you, I'm still sitting in the car. This is definitely not the Jiffy Lube service I'm accustomed to. I'll never go back here again. I rather drive the extra mileage to another Jiffy with better customer service!

The ridiculous amount of money for 5 quarts of oil and how much they up charged for additional…read morequarts of oil. 100 for 5 quarts of high mileage oil and 30 for each additional quart!

Avoid this place at all costs!! Went in for in for an inspection and was told I needed my battery…read morereplaced. Being an idiot I didn't ask what it was going to cost. When it came time to pay it was over $500. The receipt I got had a bunch of random charges that had nothing to do with the service. I would give zero stars if I could.

Excellent service and help Help at all times they are always helping and assisting me whenever I…read morecome by no matter what.

Not to be confused with Brimstone…read more I have nothing against Firestone and the guys working here are nice and seem reliable. Having said that, they do charge a lot, and Firestone itself is one of the most expensive places you can come to. But due to Integrity I couldn't give them less than three stars at this particular location.

Took my car in on Wednesday the 29 of July 2026, my car had died at the Heb down the street, I…read morewaited about 20 mins to try to start my car again, and it started. I immediately drove to Firestone on Katy freeway and spoke with Rodrick at the front told him my car died and I need to get it looked at. Upon their diagnostic test results they determined my cars battery needed a replacement. I had it replaced with them, upon picking up and starting my car, the radio screen was not working, I immediately walked back in side and talked with Rodrick letting him know the screen did not come back on with the car. He took the keys and took the car back in to look at it. He said they would need more time as they did not know why the screen didn't come on. I took the car back due to prior obligations and told them I would drop it off on Saturday the 1st of August. Roderick wasn't there at the moment, instead I was met with the Manager Francisco, where I had to explain the situation, I handed him the keys at 730 in the morning and didn't receive a call from him, I called the shop at 11:30am to see what the progress was on my vehicle, there he got on the phone and stated that there was no way his guys could have done anything to damage the vehicle. I got into my car to drive away and had many safety notifications going off on the dashboard, I once again walked back into the facility because it was not how I dropped off the vehicle. I asked to speak with someone above him, he stated he gave my number to the GM and that I would receive a call. I was called by a Miguel, who was argumentative and blatantly rude, he did not let me speak, he would talk over me, he stated that I was being dishonest and there was nothing his guys could have done that would have messed up the screen of my vehicle, now I have a car that's functions can only be used with the radio screen sitting due to the them leaving the vehicle in an unsafe state to drive. I asked for to speak to someone above Miguel and he stated the only person I would be talking to was him and that there was nothing he could do or was willing to do in regards to my vehicle. If I could give negative stars I would, every single man I spoke to decided mansplaining was the way to go instead listening to the issue at hand. WHEN I ORIGINALLY DROPPED OFF THE VEHICLE THE RADIO SCREEN WAS WORKING, when I received my car back from them it was not.