I would like to say that I used to board our Cat with Katz Castle a few years back and were extremely pleased with their service unfortunately at the age of 20 he passed away Now that my Son has bought a kitten for his two daughters I was about to recommend Kats castle to him but luckily I decided to check if it still existed but when I read the reviews I was so disappointed and so pleased that I didn't mention it to him. Obviously customer care sucks at Kats castle and I'm very surprised to see that they do still exist read more

We were very upset by the way we were treated at Katz Castle. We boarded our cat for a couple of weeks. We were told to arrive between 10 and 12 to pick up if we were to avoid charges for that day. As they don't take cards, we had the right cash with us. We were then told v tersely that we should have been there by 11.30am. The owner wouldn't entertain the vaguest possibility that we may have been given the wrong info (she hadn't been there at the time) and insisted on the extra charge. She wouldn't let us pay £200 there and then and the extra few pounds later and refused to let us take the cat until we went and got the cash. Since we already had her in the basket by this point, the cat was stressed by being put back in the cage and my young children were beside themselves in tears given they had missed her so much and had been so looking forward to taking her home. Very stressful going to get the extra few quid because the owner wouldn't trust us to pop back with it later, even though she has our address, we live round the corner and have been a customer of hers for years. The aggressive attitude was awful. When we finally got our cat home, she was starving, so I don't think she was fed, despite the insistence of paying for this extra day of care - which includes food. Will never go there again. Anyone who is happy to let small children sob their hearts out rather than delay payment of a few pounds for an hour or so is not a genuinely a caring person, whatever front they may usually put on. read more

Very disappointing, we were looking to rehome a cat after the sudden passing of one of our brother and sister pair, katz castle seemed like the perfect place to find a new pal, they have an impressive website and lots of cats! i emailed the proprietors about coming down to see them in regard to rehoming, who said it would be fine to arrive any time without appointment between 11-1 and 2-4 to meet the residents. HOWEVER when doing so at 2pm the next day after travelling 40mins there, we were locked outside for a good 15/20 mins with no-one answering the phone, when someone finally did let us in, we were promptly rudely addressed with an 'am i expecting you?!!' From one of the staff, then to be told the lady who dealt with rehoming was away, we wouldnt be able to see any cats (which upset my 3yr old son who had been very excited to meet the cats on the way up) and to fill out a form, after being practically left alone after this point we filled the form and promptly left feeling uncomfortable, Two days later i had a phonecall from one of the staff when i was leaving for work, i asked if she wouldnt mind ringing the landline to speak to my husband as i was literally walking out the door, where she said no stating it was only a very short call to say she had scoped out our residence without prior notive to us , and kept stressing repeatedly (and rather rudely) that there was 'no way, definitely not ever, absolutely no way not at all'etc any chance we'd have one of their cats because of a nearby road, and that was it! Which i found rather upsetting! Especially as we have a lovely garden where my cat lives hapilly and healthilly Dealing with them has been a waste of time and unpleasant! So just to warn anyone turning up unnannounced dont do it! Cats protection have been much better organised friendly (polite!!) and approachable so would recommend any kitty rehomers to go to them instead!! X read more

Lovely people who care passionately about their animals. We have always taken our cats here when on holiday as we know how well they will be looked after. read more