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    Kavanagh Mark L MD

    5.0 (1 review)

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    16 years ago

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    Colonial Heights Medical Center

    Colonial Heights Medical Center

    1.8(5 reviews)
    1.0 mi

    Highly disappointed with this office. Been a patient here for years, but the recent issues I have…read morehad...I will no longer be a patient. I've been out on short term disability for work. in the process of going back and cannot get anyone on the phone. leave messages and no one responds. Fax documents to them and they claim they never receive them. now I can't get anyone to sign my return to work paperwork....but they also refuse to fill out the paperwork to allow me to be out of work any longer. This ordeal has been so frustratin.

    In this very difficult and stressful time, it is clearly evident that the medical practices have…read morebeen forced to adapt to new methods of handling the amount of patients they take care of. In my experience I have found that the phones are staying busy and it is hard sometimes to actually reach the receptionist. I try to think of the person behind the phone because I have worked for 2 doctors and know how insane phone lines can become. The patient portal has been a wonderful tool for me. I like many, had difficulty reaching the receptionist but once I transitioned to the Portal, things have been great. It is not a hard process. I'm 69 and have no problem getting in, choosing my Doctor and explaining what is going on with me or even better, if I just need a refill on a maintenance prescription, I can just check it and in both cases my requests have been answered in a very short period of time. The Patient Portal allows you access to your Doctor, prescriptions, tests results, etc. Doctors, nurses, and staff are working as hard as they can to take care of their patients. Everyone is working as hard as they can to take care of their patients as quickly as possible. Please sign up for the Patient Portal and give it a try and I think you will be happy at the response time. We are all in this together and as frustrating as it can become when you are sick or a family member is sick, please remember everyone is doing their absolute best.

    AMDC Physicians Arthritis & Osteoporosis Clinic

    AMDC Physicians Arthritis & Osteoporosis Clinic

    2.3(6 reviews)
    0.1 mi

    To begin with I want to explain that Dr. Carlton Miller was able to give me a diagnosis for a…read morerather rare disorder, and for discovering that, I am grateful for his care. I also want to note that he has a rather intense personality, by which I often feel overwhelmed. I have viewed this as a difference in communication styles and not necessarily a reflection of his care and professionalism. Rheumatologists are notoriously difficult to get an initial consultation with. In my experience, it takes at least six months to get an appointment in the central Virginia area. I was grateful that I was able to get an appointment with Dr. Carlton Miller in about six weeks. My first visit took more than three hours and was thorough, though there was also a great deal of waiting. Subsequent visits were also time-consuming with long periods of waiting. The office has phlebotomists and radiology on site, so it is a self-contained, one-stop facility. The difficulty with this is that, unlike with external labs and imaging centers with which one can communicate and get reports and X-rays easily, the AMDC office is not responsive to record requests. Communication with the doctor and the office is chaotic and unclear, which can be frustrating. It is extremely time consuming trying to get records and test results for other providers, regardless of tactics used to obtain them: I have experienced lack of response to practitioners' requests with signed releases, letters of request from me for the other practices, in-person signed releases at the AMDC office, as well as calls placed by me, doctors' offices, and faxed requests. For some reason, it feels as if this practice holds on to records and lab results as if they are proprietary, which is counterproductive to specialists working together and primary care providers monitoring progress. General communication is also difficult. I don't feel like I ever get clear diagnoses and prognoses, and I do not feel like I am an active participant in my care. I learned of some diagnoses, which were determined by lab results, only through prescriptions called in to my pharmacy, after which I called the AMDC office. There was no contact with me whatsoever. I feel like my continued care requires a lot of work on my part without understanding. Rheumatology is a complicated specialty and requires better patient education than what is provided by AMDC.

    The practice leaves the diagnosing of complex medical conditions up to a physician's assistant who…read morenot only was grossly unaware of the existence of an entire sub-type of autoimmune disease, but also does not keep up with continuing education for disease treatments from the last two decades. I was so caught off guard I couldn't put my thoughts into words. This PA that my home healthcare client saw was also willing to diagnose him with an illness for which he did not meet the main criteria for. She was also unaware of any treatments for said illness, despite several decades of research and protocols being in place, and even that an out of pocket test is available. This practice is for when you have something simple and easy to find, such as seropositive Rheumatoid Arthritis. The practitioners are apparently completely unaware that 20-40% of people presenting with autoimmune diseases have normal blood work and require additional testing, such as skin, muscle, and organ biopsies, EMGs, cell-arrays, you know, real doctor stuff. Thank the gods this wasn't the practice I went to when I first got sick with my seronegative autoimmune disease, psoriatic arthritis, because I probably would have unalived myself. If this practice tells you that you have nothing and just need to exercise, do not let it get to you, you probably are sick. Just go see a real rheumatologist. I recommend Bon Secours, they actually do more than x-rays and blood work. And if you have any lasting organ or musculoskeletal damage, make sure this practices' malpractice insurance is up to date, because this practice is out here doing real harm to people, and I would bet that there is a trail of severely ill, misdiagnosed people not receiving proper treatment out there. It might be because of my Healthcare clients' insurance, which was Medicare. But she could have at least said "your insurance won't pay for additional testing," instead of trying to throw a diagnosis at him that she obviously had NO IDEA what it was, treatments for it, or anything about it. I am very concerned about this practice and how they work. Beware unless you have an established diagnosis and an established treatment plan.

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    AMDC Physicians Arthritis & Osteoporosis Clinic - Examining room

    Examining room

    AMDC Physicians Arthritis & Osteoporosis Clinic - Examining room

    Examining room

    AMDC Physicians Arthritis & Osteoporosis Clinic - Examining room

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    Examining room

    Kavanagh Mark L MD - physicians - Updated September 2026

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