We didnt buy anything but this review is for the service and hospitality from the people in this…read moreshop. It is a cute little place that we found while on our jewelry research. We walked in and was immediately greeted and welcomed with a smile. We did tell the lady that we were just looking around and she was telling us about the background of her shop and how she specialize in custom jewelry which we found interesting and the jewelry in the display cases shows the work they put in to creating their one of a kind peices. They had pendants that I have never seen before and the concept was beautiful. I found a ring that I thought was beautiful and she let me try it on since it was pink. Overall if I could customize a peice of jewelry especially a ring, I would order it here since the work looked beautiful and you could see the love put into it.

I took a heart shaped mini diamond studded pendant to Jewelry Creations to have a pendant holder…read morereplaced. I selected a holder from a catalogue and was told that the repair would total $29. I thought that was a fair price and so I agreed to the repair. When I picked up my jewelry there was no holder.I was told that the original O ring was soldered. I had no idea that the O ring needed any type of repair. The O ring is very small and on the receipt there was a large O ring drawn which I assumed was the holder. Upon closer inspection I can see that the drawing was referring to the original O ring, but no one explained to me that the original O ring was an issue. I brought the pendant home and placed a swinging holder on the O ring just as I had it before the repair and that is how i will wear it. I am right back to where I was before I spent $29. I wanted a non swinging holder to prevent the pendant from swinging. I have used this business before for jewelry repairs and was completely satisfied. I will never ever take any jewelry to this business again. I feel as if I was a victim of a switch and bait scheme. It is a lesson learned. I should have checked the BBB for a review, but this business is not registered on their site. That should be a warning for everyone. Make sure you get your expectation in writing before you do business with any business. Just beware. We are living in a time that integrity and trust is not to be assumed.

I came to these guys with a watch that I did not know how to adjust. When I gave it to the man at…read morethe counter, it took a couple of tries to get right, no biggie. He took it to the back each time he adjusted it. Once he had gotten it to my liking he went to the register and spent almost the same amount of time fumbling with the register as he did adjusting the watch. Then, he says, "$10". I fork it over but $10? Thats steep for a 5 minute adjustment. I went home and after a few days it felt too tight so I looked up the method to adjusting the band and what I found was disheartening. It is such a simple process, just use a flathead screw driver and flip the clip up, done. This man charged me $10 for that. Granted I should have looked it up in the first place, I still think this jewelry store could use some lessons in ethics. They took me for my money, don't let them.

From the owner: We specialize in fine jewelry and quality repairs done on site. Most repairs done the same day.read more

They are attentive and let you take all the time you need when selecting the perfect jewelry. I…read morelove this company and they always hire the best! I was able to purchase beautiful rings and order a custom one for my fiance. They worked with me to get the top value and still implemented the insurance for life on everything.

Poor customer service--myself and another black customer ignored--no acknowledgment--until we…read moreconfronted worker. Employees need customer training.

Excellent customer service. Took jewelry in for inspection and they did a thorough inspection…read morefinding a loose stone on one of the rings. Ring has been sent off to be repaired. Highly recommend

I'm just walking past and they had a representative standing out front so they caught my attention…read moreand I walked in. I've been looking for a chain for a good while and one of the employees Anita really worked hard to make sure we could find a chain that I'd be interested in. She helped me try it on and helped me clasp it, because I was struggling with that part. I liked the help so I made the purchase. I like that the item was going to need to be extended, and Anita said that she can extend it (the length) for me and she would have it ready for me shortly. I only walked past the store today by happenstance but I got a purchase that I've been waiting to make and that just made this a good Sunday. Thank you for your attention I Anita hopefully I'll be back. My item even comes with a theft warranty that she explained to me and a great lifetime warranty. If you are trying to decide on a jewelry store in the mall then this would be a great option. Very helpful makes a very good experience.

Superior service and great prices at this boutique-style jeweler. Wonderful attention to detail…read more Mark completed my repairs to my total satisfaction. His appraisals were extremely helpful. I enthusiastically recommend Mark and Petersburg Jeweler.

Supporting a local small business did not go well for me. I dealt with multiple problems, but 2…read moremajor things arose. My items were not completed when promised. But worse than that, a ring that needed a small opal replaced was sized down 1 whole size (which wasn't requested.) Because gold was removed from the band, when Mark returned it to the correct size, the band is very thin. So disappointing.

This place is a scam. I went to buy some gold grillz and after getting my mold, I proceeded to buy…read moresome gold and diamond earrings and I do blame myself for part of this for not having the proper knowledge about jewelry but at the same time i didn't expect to get completely scammed at a "business". The owner sold the earrings to me for 500 dollars. My truck has started acting up and I decided that I would sell the earrings and get whatever I get from them to fix truck and come to find out these earrings are literally worth like 50 bucks maybe less. Its wild but if I can prevent a person from being scammed like me thats all that matters at this point. Yall be safe outchea

such a great experience! best prices in town (and in Richmond) for selling silver and gold. the…read moreowner was so pleasant and took time to help us and explain different things to us! Will visit again!!

Stay way! Treat customers like dirt even after they spent thousands and thousands with them and…read morethey try to spend more money with them and they treat their customers like dirt Keep far away