Elaine and Mike are my go tos when i'm going to have trouble finding something specific within my…read morelikes. not to mention their hospitality as if they were family. Definitely could leave off and say i will be coming back or wherever these two will be that is. thank you

I absolutely am beyond satisfied with the service i received all the way down to the customizable…read morewedding band i got for my fiancé they are very attentive to your needs especially Chloe she listened to everything we described and showed us our vision. Highly recommend for all jewelry needs

I have purchased thousands of dollars from Steve and always always a great experience from him and…read morehis team. Very professional and polite treat you like family.

It all started when my diamond became loose, unbeknownst to me. I was away for business & got my…read morering cleaned while away. That jeweler came back to me with the bad news, but glad I hadn't lost the diamond! When I traveled home, I went to Alexander Zachary Jewelers upon suggestion of a good friend who purchased her engagement ring there. What a nostalgic experience! I grew up in a small town and this shop reminded me of growing up...Quaint shop, fine jewelry, attention to detail and top-notch service. No job was too big or small for AZJ. Since the platinum setting was custom-designed and hand forged, I was expecting a little pushback or hesitation....not one bit. Since I was a first time customer, they put my info in their system, I informed them what I needed done to the ring, asked to have it "dipped" and was out the door feeling positive and comforted that my jewelry was in great hands. Since I had dropped it off on Thursday, I figured a week would be enough time to work on the ring. They said it would be ready Monday. Friday afternoon I received a call that the ring was done. What a fantastic job they did! The ring looked brand new and the diamond wasn't loose any longer (the most important part). I was impressed with the level of service and how it was expedited for a new, and soon to be returning, customer. I would recommend Alexander Zachary Jewelers to anyone in the area or just passing through who may need some quick and quality work done on their jewelry! Job well done.

Unreasonable to work with. You're better off working with a smaller jeweler unless you want…read morecorporate policy to trump real life situations. You'd think after spending thousands of dollars they'd want you to be happy with your purchase. Turns out they actually don't care once they've gotten their money.

Booked an appointment for today to look at wedding bands and Mary Kemple helped us through this…read moreprocess. She was helpful and super patient with us. She let me try on several options since I liked too many of them. There was no pressure to buy right then and there. But we will definitely be buying just still need to figure out which one out of the four I want. Thank you Mary! Really appreciated the help!

Absolutely trash!!!!! I bought a monitor that didnt work properly and went to return it and the…read moremanager called the big boss and he gave the choice to the manager.i bought there peace of mind 15 day warranty and went 6 days over and when he seen that he had to get smart with me in the store and say nah im not gonna return it.never will I do business with national pawn again.

"Scam Alert" They…read morelied to me 3 times, tried to scam me once. why? I didn't enjoy doing business with them at all. I paid off my loan and left. I'm not doing business with someone who lies multiple times and then tries to scam and manipulate me and others. TLDR First off, an elderly gentleman called them out on some lie as I was walking in and showed them the "Made In China" Tag. That was pretty funny lol (First lied about how much he would resale it for) I went in to pay the loan on my laptop. I asked for another loan and I guess the guy googled my laptop and looked at a 1st generation edition or something on Ebay and said It's only worth $300 lol (Second Lie about his computer knowledge) I asked if he knew anything about computers and he said Yep. He didn't know that I work in IT. I also work several contracting services on the side. I tried to explain and show him the difference between the generations and models and how they differ in chipsets, storage, ram, graphics card etc. and how to properly find my laptop, but he was stuck at "I would resale it for $300" lol. I was even going to show him how to tell the difference in the cheaper and expensive versions for his future references. It was absolutely insulting for him to lie like that and try to scam me by basing this loan off of a completely different item, or not that at all and just straight up was trying to scam me and the other customer before me. By the way, the lady who gave me the first loan, looked up the right computer. That's after she lied and said she couldn't take it (Twice), I convinced her to look up my particular laptop and she smiled and said ok how much do you want for it lol. I told her just a small loan I don't need much. She said are you sure you don't want us to do a bigger loan :) I said nah, a small loan is all I need lol. She was nice though (other than the hustle) They could have made a nice little score if I didn't come back and pick it up haha

They got a pretty good selection here. I just didn't need anything that day. But they have a lot…read moreof tools. They have jewelry and guns. You gotta get clocked in at the door so it might be a bad area.

If I could give them 0 I would! I was there just yesterday, and they have multiple doors but only…read moreone is unlocked. I was ready to drive away because I thought they were closed but called and they told me only the door by the ramp is open! I suggested a "use door by ramp" sign but they just laughed at me. Not only were they not very friendly. They weighed a big handful of all sterling silver (over 14 ounces!) and offered me $10, and when I complained that the going rate, as indicated online that morning, was over $2000 per ounce, they insisted that pawn shops only offer 70 cents on an ounce! And that's not the biggest rip off! I also had few small14k and one 18k gold piece to pawn - a few pieces. They offered me $300, which I also didn't think was fair. I then drove to South Charlotte Jewelry & Loan who loaned me $533 for the same gold (without the sterling silver) that Smart Pawn offered for $300!! So beware! I would never, ever go back to Smart Pawn and Jewelry again! Their prices are out of touch and they are ripping people off! At South Charlotte they were sweet as pie - like I was in a different world. They deserve your business and are only 10 to 15 minutes away from Smart Pawn but worth the drive!

I came in to see if they could fix my bangle bracelet. I found out because it was a promotional…read moreitem it's no longer sold. I ended up getting two ends to secure my charms and the associate helped me close it securely. They were very helpful and friendly. Great staff. Prices are moderate. The ladies were all very professional and neatly dressed. That makes me feel more comfortable about making purchases. The store was clean and neat. Countertops and glasses shiny and clean. This makes me want to return.

Love coming here to get my jewelry! They have a wide variety of jewelry. Hands down the BEST place…read moreto get a permanent bracelet if you're looking for one. I love them so much that i have 7 . Staff is very friendly and can make custom pieces too!

Do not waste your time with Douglas Harris. My fiancee and I were having a custom wedding ring…read moredone by him with diamonds from a family heirloom ring and he never delivered on a single promise. 4 weeks after talking to him we still never got an actual quote (despite him saying we'd have a quote in 3 days) and he increased the estimated price twice to almost double the initial budget discussed with him. Even the return of my family heirloom ring has been a fiasco with him first saying he had not done anything with it then being told they shipped it to the manufacturer in New York and that it would be back the next day only to later be told it would be a day after that and then that day texted that the shipment was delayed so it would be yet another day.

This jewelers is an absolute joke of an establishment. I took 3 watches in to be serviced and they…read moremutated the back casing on one of my watches that was brand new and wanted to argue with me about it. Then it took them 2-3 months until I had to calm them back to ask about one of the other watches and they told me they couldn't fix it. Wow 3 months no call from them and they still couldn't do the Job the only thing they COULD for me was charge me $30 to Chen he a watch battery... that should have been $6-$12 MAX. I'm surprised they've been open as long as they have! Do yourself a favor and stay away from this jeweler! I don't like leaving negative reviews but when it this bad op an experience I have to let the public know. Good luck