I wanted a custom piece made for my daughter. They delivered something that should be a family heirloom for generations. My late mother had a light blue cameo necklace that she wore daily. She never took it off for several years in 1970's. She still came back to it on occasion for the next 45 years after that. It was just costume jewelry and the decorative color had worn off the metal pendant. One night I was showing my mother's jewelry to my daughter. She thought this piece was particularly pretty. I took the cameo pennant into Falls Jewelers to see what could be done to make the piece something that my daughter would value forever. They suggested creating a base for the cameo in silver that was more simple and would showcase the cameo. They also added a nice bale to the pendant. The finished product is beautiful. My daughter loves it. It has monetary value as well as sentimental value. read more

Falls Jewelers - Finished product - Watches Near Me - Concord, North Carolina

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The service at this establishment was exceptional. From the initial phone call and throughout the repair of my son's Omega Seamaster watch. Heather, Seth and the whole team did everything humanly possible to make sure that I was comfortable. Like being with family really. read more

Very kind and attentive, Izzy fit a watch for my wife and repaired mine. Will return in the future.

Outstanding staff and excellent customer service. Girls had a fantastic experience with ear piercing. Great selection of jewelry for everyone. read more

Very efficient, friendly, knowledgeable and very helpful. I've had jewelry repaired and bought numerous items throughout the years. read more

I love this family owned jeweler! Stopped in here and dropped off my engagement ring after a stone came out. They did a fabulous job replacing it, redoing all my prongs and my shank for a very good price! My ring looks beautiful! Wonderful, friendly and attentive people! Thank you everyone at Falls Jewelers! read more

Falls Jewelers - Engagement ring - Watches Near Me - Concord, North Carolina

Great jewelry store. Needed an appraisal done and they were very accommodating and great service. Staff was excellent and very helpful. Would definitely go back. read more

Sam is amazing! I was in Europe and my fiancé was in Hawaii. Sam worked with my mom in North Carolina. I had a specific ring in mind I wanted to get for my fiancé. Sam was able to just look at a few pictures and started spewing off dimensions because he knows his craft. He created a CAD drawing, then a wax model, then the rough gold ring without polish, diamonds, and prongs shaped. He then added the diamond and polished away. My fiancé, family, and friends are all blown away by the ring. Sam is first class in the customer service business and is an expert in his craft. I have already gone back and gave him more of my business. read more

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I had a very pleasant experience here. Right away the staff was accommodating, helpful and welcoming. They helped me fix the pin in my watch for a decent price ($15 because they had to laser it in) and that included two dogs to pet! read more

This is the best jeweler in Concord hands down. I highly recommend everyone to at least check this place out before buying elsewhere. Sam Falls, a third generation jeweler, is a very nice guy that will go above and beyond to satisfy a customer. The staff is very nice, not pushy at all, and they know their stuff. I bought an engagement ring here and my fiance and myself couldn't be happier. Don't buy from a chain or big box store. This is the place to go. read more

Falls Jewelers - 1Ct. Round cut diamond engagement ring - Watches Near Me - Concord, North Carolina

I had a wonderful experience working with Sam and his team at Falls Jewelers to create an engagement ring for my fiancée. Sam made great recommendations, listening to my thoughts and feedback throughout the process. He did a stellar job guiding me through the range of metal, stone, and pricing options. There was absolutely no pressure, just friendly advice throughout the whole process. This was no easy feat; we were trying to incorporate stones from my soon-to-be wife's late grandmother. But Sam and company did a wonderful job. My fiancée is delighted with the ring. I highly recommend Falls Jewelers. read more

Went here specifically because the do their work in-house. Very happy with the service and the end result/repair. Support local!

I couldn't be more pleased with my experience with Spencer at Falls Jewelers! He took the time to listen to what I wanted and gave me several options to try within my budget. My engagement ring wasn't from Falls, but I found the perfect band that I loved and Spencer went out of his way to confirm all the details to custom make my wedding band to match my ring perfectly. Obsessed is an understatement! Not only was the ring impeccable, but the service, the communication and the overall experience made me feel in such great hands. Thank you Spencer & Falls for taking such great care of me! We will definitely be back! read more

Absolutely the best customer service we've received anywhere! We had been searching for months for a ring that I liked, and that was within the budget that we had set. Sam was very patient and helpful. I got to handpick my own stone and was even allowed to take the stone home to make sure it was the one that I wanted! Not to mention a ton of beautiful settings, it was hard to decide on one. Definitely not the average mall cookie cutter jewelry store! read more

Falls is the place to go for a family owned jewellery experience. Sam is kind and treats every client as if they were the only client to ever visit. Great selection and can make any custom piece you ask for. You could not ask for a more honest jeweller! I have been going there for years even when they were in Cannon Village. read more