Very nice couple and an excellent jeweler. Nice selection and great prices..He does great repairs.read more

I am customarily skeptical writing reviews in general, but this man went way above and beyond for…read moreme and the gift for my wife. I came and spoke to him a couple days before about what i needed, an heirloom stone placed on a new ring and a band to go with it. I told him, since the date was so soon, to not be TOO pressed to have it done in the time frame for our anniversary. However, he came through on the day of our anniversary and i was able to gift my wife the anniversary gift I've been planning on for years. I can not recommend him enough, his work is immaculate and he worked FAST. I ended up buying the earrings as well just to make it more special, but i will most definitely be going to whitewater diamonds for any of my jewelry needs in the future. Thank you again!

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Helped with my jewerly repair for my Granddaughter birthday. Great job, solved my problem with a…read moregreat solution

Phoenix jewelers are the kindest people I have ever met. They have beautiful pieces and exception…read more quality. I will never go anywhere else!

I took my watch to be repaired at Starnes. They didn't have the parts to repair it. So they sent it…read moreoff to have it fixed. I did not hear from them for a LONG time. Yesterday I called them. They DID have my watch. They apologized but I wasn't even mad. So I picked it up. It cost me $165 to have it fixed. Then last night when I was taking it off the band fell apart. Starnes watches are expensive but worse quality than what you get at Wal-mart.

I had to have 3 rings cut off of my ring finger due to swelling in my finger. Gene took the time…read moreand tried not to do too much damage to the rings. He was successful in getting them off (which took a lot longer than expected). I will have to have them resized and will return when my finger is back to a somewhat normal size. He was very patient and kind.

I have been to plenty of jewelers around the city and nobody compares to Ascot! Highly recommend!…read moreGreat staff and jewelry!

My boyfriend and I went here recently. We were both very impressed. We received excellent service…read moreand Matt was very knowledgeable. He taught us so much about what to look for in a diamond. He personalized the entire appointment and ensured that there were plenty of things to try on that I would like based on my taste. Will definitely be back.

Had a non operational automatic Tag. Fixed it no charge in one day. I will recommend this place to…read moreanyone.

I needed my engagement ring and my wedding ring to be soldered together. I initially went to one…read morejewelry store (rhymes with "Arrid" ) they were a bit snobby when I requested services for a ring that wasn't purchased there, so we left. We walked into Carolina Jewelers, the gentleman behind the counter was so nice, I explained that I wanted my engagement and wedding ring fused together. He took a look at my ring, gave me a really reasonable quote and then explained in detail how he would fuse the rings. He asked us to come back in a couple of hours, which we did. When we came back, the ring was cleaned, polished and perfectly soldered. He did such an amazing job and I would highly recommend that if you need repairs, custom work, without the snobbery, then Carolina Jewelers is the place to go.

Just came in for a quick cleaning. Turns out it's time for my ring inspection. Dylan asked if I…read morealso wanted the rings on my right hand cleaned. I said they're fake! He said that's not what I asked So I said sure! Dylan was very nice. This may be my new Jared's!

They are very helpful to find what you need. They have a lot of different options to choose from.read more

Kimball is fantastic to work with. I've been going to him for 30 years. You won't find a more…read morereputable jeweler out there.

The folks running/that own the store are the NICEST, most personable people I've ever met in a…read morejewelry store. They go out of their way to help you find EXACTLY what you're looking for. On a more personal note, I took my very sick Mama's ring in to be repaired. We told the owner the story of the ring and how my brother and I gave it to her when she and Daddy were divorced. He REALLY took in the story. When I came back in (just a few days later) the ring looked better than it ever had before. ~and I'm SURE that he didn't charge us enough. I'll never go anywhere else. By far the best.