Stopped in with a friend who was looking at wedding bands and I was looking for a "push present"…read morefor myself. A woman who walked in after us was greeted and helped before my friend and I. There were 2-3 other associates in the store and none came to offer help. Eventually sherry coldly asked what she could do for us after helping the other woman. Overall poor customer experience, not greeted, no one offered to clean our jewelry we were visibly wearing (my 4ct engagement ring), little service or help when asking to see jewelry behind the counters. I believe because we looked younger, dressed casual and also had a baby with us we were dismissed as customers. I will not be returning for any jewelry need or future purchases. Staff clearly need customer experience training.

Ignore any of the terrible reviews for this location of Fink's. Everyone here is so kind! They are…read moreprofessional and well versed in their jewelry. We came to Fink's for a watch and possibly a diamond necklace. Our wedding was days away, but we wanted to chance things and see if anything sparked our interest. Our lovely Sales person, Sherry, was super knowledgeable and helped my husband find exactly what he was looking for. She called around everywhere to see if other stores had what we needed. He was super picky about what he wanted, and somehow, she made it happen and got exactly what he wanted within two days of our big day! Not only did we leave with a new watch, but a beautiful diamond necklace AND earrings. There are so many options to choose from! You won't regret going here. Thank you Sherry!!!!!

Unreasonable to work with. You're better off working with a smaller jeweler unless you want…read morecorporate policy to trump real life situations. You'd think after spending thousands of dollars they'd want you to be happy with your purchase. Turns out they actually don't care once they've gotten their money.

Booked an appointment for today to look at wedding bands and Mary Kemple helped us through this…read moreprocess. She was helpful and super patient with us. She let me try on several options since I liked too many of them. There was no pressure to buy right then and there. But we will definitely be buying just still need to figure out which one out of the four I want. Thank you Mary! Really appreciated the help!

Had a great experience! Everything was so effortless and smooth. The offer we were given was very…read moregood. Definitely recommend this place.

Love going to this place! The staff is following CDC Covid 19 guidelines. I bought a couple of…read morepieces from here and they are absolutely beautiful. The pieces will make some ladies very happy this Mother's Day. Soon they will carry men's jewelry and I'm static about it.

Dropped into the store to pickup an online order. We were greeted by the sales associates and they…read moreimmediately went to the back to look for our order. This part of the experience was great. However, as we were roaming the store there was a woman who identified herself as an Account Executive that was working the floor and blatantly ignored us, offering everyone around us glasses of champagne and greeting them to discuss their needs. As I was looking in the case, instead of asking if I'd like to try something on, she assumedly asked if I was looking for the price tag which I found to be tacky and distasteful. It was apparent that she was selective on who she chose to engage with, not giving every customer the same experience.

I took my watch to be repaired at Starnes. They didn't have the parts to repair it. So they sent it…read moreoff to have it fixed. I did not hear from them for a LONG time. Yesterday I called them. They DID have my watch. They apologized but I wasn't even mad. So I picked it up. It cost me $165 to have it fixed. Then last night when I was taking it off the band fell apart. Starnes watches are expensive but worse quality than what you get at Wal-mart.

I had to have 3 rings cut off of my ring finger due to swelling in my finger. Gene took the time…read moreand tried not to do too much damage to the rings. He was successful in getting them off (which took a lot longer than expected). I will have to have them resized and will return when my finger is back to a somewhat normal size. He was very patient and kind.

Had a non operational automatic Tag. Fixed it no charge in one day. I will recommend this place to…read moreanyone.

I needed my engagement ring and my wedding ring to be soldered together. I initially went to one…read morejewelry store (rhymes with "Arrid" ) they were a bit snobby when I requested services for a ring that wasn't purchased there, so we left. We walked into Carolina Jewelers, the gentleman behind the counter was so nice, I explained that I wanted my engagement and wedding ring fused together. He took a look at my ring, gave me a really reasonable quote and then explained in detail how he would fuse the rings. He asked us to come back in a couple of hours, which we did. When we came back, the ring was cleaned, polished and perfectly soldered. He did such an amazing job and I would highly recommend that if you need repairs, custom work, without the snobbery, then Carolina Jewelers is the place to go.

I came in to see if they could fix my bangle bracelet. I found out because it was a promotional…read moreitem it's no longer sold. I ended up getting two ends to secure my charms and the associate helped me close it securely. They were very helpful and friendly. Great staff. Prices are moderate. The ladies were all very professional and neatly dressed. That makes me feel more comfortable about making purchases. The store was clean and neat. Countertops and glasses shiny and clean. This makes me want to return.

Absolutely trash!!!!! I bought a monitor that didnt work properly and went to return it and the…read moremanager called the big boss and he gave the choice to the manager.i bought there peace of mind 15 day warranty and went 6 days over and when he seen that he had to get smart with me in the store and say nah im not gonna return it.never will I do business with national pawn again.

"Scam Alert" They…read morelied to me 3 times, tried to scam me once. why? I didn't enjoy doing business with them at all. I paid off my loan and left. I'm not doing business with someone who lies multiple times and then tries to scam and manipulate me and others. TLDR First off, an elderly gentleman called them out on some lie as I was walking in and showed them the "Made In China" Tag. That was pretty funny lol (First lied about how much he would resale it for) I went in to pay the loan on my laptop. I asked for another loan and I guess the guy googled my laptop and looked at a 1st generation edition or something on Ebay and said It's only worth $300 lol (Second Lie about his computer knowledge) I asked if he knew anything about computers and he said Yep. He didn't know that I work in IT. I also work several contracting services on the side. I tried to explain and show him the difference between the generations and models and how they differ in chipsets, storage, ram, graphics card etc. and how to properly find my laptop, but he was stuck at "I would resale it for $300" lol. I was even going to show him how to tell the difference in the cheaper and expensive versions for his future references. It was absolutely insulting for him to lie like that and try to scam me by basing this loan off of a completely different item, or not that at all and just straight up was trying to scam me and the other customer before me. By the way, the lady who gave me the first loan, looked up the right computer. That's after she lied and said she couldn't take it (Twice), I convinced her to look up my particular laptop and she smiled and said ok how much do you want for it lol. I told her just a small loan I don't need much. She said are you sure you don't want us to do a bigger loan :) I said nah, a small loan is all I need lol. She was nice though (other than the hustle) They could have made a nice little score if I didn't come back and pick it up haha