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    Fish Factory Swim School

    Fish Factory Swim School

    4.1
    (13 reviews)
    4.9 mi

    Thank you fish factory for giving my kids the gift of swimming…read more I grew up in nm and we are landlocked so not alot of opportunities to practice swimming. My 4 year old has been with you since he was 2 and my 2 year old has been going for the past 6 months. I notice the most how they are not afraid of water and their etiquette when we stay at resorts. Neither of my kids are afraid if water, in fact they embrace it and are so well behaved at the pool. All those swim lessons are well worth it and I owe it to fish factory and their great staff.

    I want to share our experience with Fish Factory after having my children enrolled there for the…read morepast four years. Swimming is an incredibly important skill, and for a long time, Fish Factory was an adequate place for my kids to learn. Unfortunately, our experience with the business side of Fish Factory has shown us that their loyalty, flexibility, and compassion only seem to extend as far as your ability to keep up with their unusually high prices. After a difficult year financially, we fell behind on payments. This was not ideal, and I fully understand that businesses need to be paid. However, our balance had always been paid eventually, and for the first three years, we had no payment issues at all. None of that history mattered. Four years of being customers did not matter. The fact that this involved children being removed from a skill-based class they had committed to did not matter. Rather than having a real conversation with us or showing any meaningful willingness to work with a family going through a hard season, Fish Factory dropped both of my children from their classes. They gave the appearance of working with us, but in reality, it felt like they were simply waiting until they reached the date that allowed them to remove my kids without needing to discuss the situation further. That is the part that is most disappointing. This was not a family asking for a free service. This was a long-term customer asking for basic communication and a little compassion during a temporary financial hardship. So, if you are considering supporting this business, I would keep that in mind. If everything is going perfectly and you can afford their high monthly costs without interruption, you may be fine. But if your family ever hits a hard month or two, even after years of loyalty, do not expect that to matter. There was no compassion from management. No meaningful conversation. No care for the children involved. Just a cold business decision. A few additional concerns from our time there: * Lessons were sometimes cut short when it suited them. * Classes we were told would be comped due to illness were never actually comped. * A significant amount of the sickness we dealt with seemed to originate from their facility. * Payment issues were handled unprofessionally, including being approached and embarrassed in front of others during toddler classes. * Instructor turnover was frequent enough that children could become attached to an instructor only for that person to be gone shortly after. Swimming is important. But so is how a business treats families, especially families who have supported them for years. Based on our experience, Fish Factory failed in that area completely.

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    Fish Factory Swim School
    Fish Factory Swim School
    Fish Factory Swim School

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    Los Altos Pool

    Los Altos Pool

    3.8
    (5 reviews)
    8.6 mi

    The city advertises more lanes than is actually offered. The truth is all lanes are available…read moreFriday from 6pm to 6:30pm. Then, at 6:30 pm, you have four lanes devoted for lap swimming, however, two of these lanes are issued to a high school team which is supervised by a coach. So the truth is that from 6:30 pm to 8pm you offer 2 lanes for city lap swimming; unfortunately, that's not all. I spoke with David this evening who identified himself as the supervisor for the pool area; he is a respectful and a friendly young man. I explained to him that in the two lanes offered for lap swimming there are people doing calisthenics and jogging today but last week there were snorkeling. He explained, he meant to have his lifeguards enforce lap swimming but he has not done it yet. So in fact the Los Altos Pool offers the citizens of Albuquerque one lane of lap swimming on Friday from 6:30pm to 8 pm. I hope they update the description of what is actually happening so adults driving here are not surprised every week.

    My favorite indoor pool. it was redone a few years ago so the lockerrooms are so much better than…read morethey used to be. Sadly, the staff could do a better job of keeping them clean, but they're not disgusting or anything. The pool is 25 meters, not yards, which is nice. The water is the warmest of all the pools which is great for someone who hates cold water. Sometimes in the winter, the air can get too cool (true of all city pools), so even though the water is warm, the air is not (sometimes). Still overall the best pool in the city for lap swimming. Wish they had better hours but that's a staffing issue and hopefully that will get better.

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    Los Altos Pool
    Los Altos Pool
    Los Altos Pool

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    Fish Factory Swim School

    Fish Factory Swim School

    3.8
    (24 reviews)
    6.7 mi

    My daughter has been swimming here for a while now. She has learned a lot and is now swimming! The…read morepool is a bit small but it still works out great and the employees seem organized in getting the kids in and out of the pool timely.

    We have been going to the Fish Factory for 6 years - we have graduated 3 kids so far and it is…read moresimply THE BEST! Practically speaking: the year round classes, the warm pool the amazing curriculum and how they keep track of where each child is skill level wise and building off of that every week, is astonishing. I grew up on a swim team and the way the classes are laid out at the Fish Factory are different - and so much better because of it! Children first learn safety skills. And when they get to the swim strokes it's broken down in such a way that it is far more intuitive for kids. We travel a LOT and my kids are the best swimmers in the water compared to 95% of anyone else and are far younger as well. My littlest knows not to jump into the pool without permission and how to get to the side and pull herself out if she fell in. These classes don't look like the 2 week sessions teens teach. They are taught by adults who are paid an adult salary and the quality shows. Not to mention they all clearly love kids and the water! I can't say enough good things about the Fish Factory - I can say I will literally cry when my youngest graduated and we don't have a reason to come here anymore.

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    Fish Factory Swim School
    Fish Factory Swim School
    Fish Factory Swim School

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    Kay's All Swim School - swimminglessons - Updated June 2026

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