Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.

WHAT helped us move a parent into a retirement community, and we were very pleased with their work…read more Every step of the process, from getting an estimate, arriving on site, preparing the furniture and boxes, placing them in the truck, and finally unloading and placing the items in the new home, were done with extreme care and efficiency -- all at a very reasonable price! We will definitely use WHAT again! Tom A.

Last minute call for take down + haulway of a king size platform bed frame. Communication was clear…read moreand prompt (via phone + text), rate was reasonable, work was quick. The two gentlemen that came were the most professional, kind, personable, and just really nice with what could be described as wonderful manners. Would love to have them over for any other work in the future. Recommend 100%.

The team just left after removing what we now call the "mystery forest grill" from our backyard--a…read morerusted old grill that probably belonged to the previous (or even the previous previous) owner of our house. Hidden deep behind the bushes, we had no idea it was even there until winter rolled around and the leaves were gone. (Pretty sneaky hiding spot, right? XD) We're so glad we called 123 Junk to help us get rid of this unexpected "Christmas gift." We booked the appointment just the day before, and the scheduling process was smooth and simple. JJ, our client representative, was professional and friendly throughout. Albert and another gentleman arrived right on time at 9am. They were both super friendly, and the whole job took maybe 10-15 minutes--even though the grill was in a tricky spot. Everything was handled quickly, cleanly, and without any hassle. We had a great experience with 123 Junk and wouldn't hesitate to call them again for future services. Thank you, 123 Junk!

I highly recommend 123 Junk. I needed an old sleeper sofa removed and after doing tons of research…read moreI found that most places either won't remove sofas, or they cost an arm and a leg. 123 Junk was cost effective and their customer service was outstanding. We changed our plans a couple of times and they were very understanding and accommodating. The two movers that came were personable and professional. The whole process was quick and hassle free. 123 Junk will be my go-to for any future junk/furniture removal.

Eco City was great--super responsive, great service and communication. I'll be calling them again…read morewhen I need help with removal!

Jeff and his crew were able to pick up our old couch on short notice in the rain. Showed up on time…read moreand got it done super fast. So easy to work with!

Fast, easy, good price, and great communication (even when I had my ringer off and missed some…read morecalls). -I scheduled over yelp chat. Francesca was great -responsive, straightforward, okay with some back and forth to get to a good time and to get the payment done afterwards. Scheduling and payment was super simple - no forms to fill out etc. -A bit before the appointed time, two nice, professional men showed up to my door and were literally in and out in under 5 minutes. If I have anything else I need out of my home, I will come to Junk Removal Specialists first.

I honestly cannot run out of good things to say about Francesca and her team. We had to clean out…read moreour apartment of almost a decade on short notice. We lived in one of the largest apartments in our area with two bedrooms and a loft. The space was on the fourth floor with no elevator. We tried to empty out as much as we could to quickly realize we needed the help of professionals. In just two sessions, Carlos and his team were able to COMPLETELY clean out our residence. This included everything in all cabinets in a very stocked kitchen and two bathrooms, three King sized beds, three very large mounted TVs along with their mounting, five couches and all screws and wall hangings. I was in utter disbelief when I went to do a final sweep since there was literally nothing for me to sweep. Not to mention the cost for the service was VERY competitive. I am truly grateful to the team and i will be recommending them to everyone I possibly can.

Excellent service! Orif was our rug technician. He explained the cleaning options, measured and…read morereviewed the care instructions for each rug. After a quick estimate/ approval process, he started cleaning 4 rugs the same evening. Rugs look like new

Ofir was amazing, he came and was very informative along with quick. Only issue is with management…read morequoting me incorrectly over the phone, but still a fair price.

Peace Junk replied back quickly on my request for an estimate. They arrived promptly and picked up…read moremy bulk trash. They were very polite and professional. I wouldn't hesitate to do business with them again.

Peace Junk is amazing! Luis and his team are so kind and helpful. They show up on time and text you…read moreto let them know when they are on their way, and take the extra effort to make sure everything is done exactly right. I love that they not only haul away our unwanted items, but take the time to donate and recycle when appropriate. I would much rather have our stuff go to someone who can use it other than a landfill, and they make it so convenient. They turn a chore I usually dread into an experience I feel really good about! Pricing is up front and reasonable. I put them on my phone and will definitely use them again. Highly recommend!

I had Load-it-All remove the furniture out of an apartment and they were wonderful. They kept in…read morecontact with me as to any time changes and arrived when they said. The two men who came were quick and moved everything I asked. I would highly recommend them if you are looking for someone. Their price was great!

load it all did, Did an outstanding performance removing junk from my home. Arrived on time!!!,…read moreworked with precision and etc... I HIGHLY RECOMMEND THEM!!! A+++ from me!!!!