The site manager deserves 5-stars: helpful, friendly, readily available if you have questions. I…read morehave nothing but good things to say :) Also for being a storage facility, I thought it was kept pretty clean and in pretty good condition. Units are in good shape, well lit, easy to access... I did see that there were a lot of comments about the facilities, but honestly, they seem comparable to most similar storage facilities in the area. Just standard units with various sizes, indoor/outdoor/temp controlled options and garage doors style openings. More importantly, the temp controlled area doors were always closed in my experience, which is reassuring, because you pay a higher rate for that. During business hours (when staff were onsite), I would occasionally see the gates were left open, but never doors. I don't know if that was for staff to have easier access, but I never experienced that after hours. I would also say that I felt the site Manager (or corporate?), were very prompt in communication. There was a sprinkler that had gone off somewhat near my unit and I received prompt notification about the incident and to come in to assess any damage to my things (I pay for insurance each month). The actual sprinkler was not in my row of units or on the same end of the rows, but I appreciate being notified so that it wasn't a surprise if I came in and there were issues. I give the overall experience 4 stars because it did become very pricey and it seems the only way to avoid these price hikes is to just move your stuff to a different storage facility (and who needs the hassle?). I had stored my stuff here for 4 years in a 10x10 indoor, temp controlled unit. I will be transparent about my pricing experience: Jan 2020: $290 Jan 2021: $296 July 2021: $345 April 2022: $390 August 2023: $393 May 2024: $454 The May 2024 jump was pretty larger and more than I was willing to continue to pay and I did contact the business directly to work out a deal for a few months until I ultimately down-sized enough that I didn't need it (It was very easy to cancel, no fuss). I just want to point out that it was never double and I was always notified in advance off the next month rate increase. I don't agree how the corporate-levels of these facilities operate. It does drive up prices unnecessarily, randomly and by jumps that are hard to manage. I do think there are scam-esque qualities, but that is an economic policy argument and note a review :) So suffice it to say that overall, storage is pricey, but this was a very nice facility and experience overall.

Allan is the storage manager and was so helpful and friendly! I stopped by today to tour the…read morestorage unit facility and pay for a unit. Allan answered any questions I had, as well as made sure I was aware of all the loading decks, how to get in, how to use the locks, etc. By the end of our tour I was extremely confident to sign a lease and felt safe with the property/where my stuff was being stored. Pricing options were great and Allan was very transparent on working with me if needed come renewal time when rates will eventually go up. The process to get a unit was smooth and fast, which I appreciated a lot during the stress of moving. I definitely recommend Extra Space Storage :) Malik and Allan are both great!

Not a customer but a donor. I am So impressed by this…read more place & think it's wonderful, truly giving back . Most places I see run a public shop & profits help run their program with sounds ambiguous to me. Excellent work!!!

I've only come here to donate. I'm a big fan of their mission to support women and children in…read morecrisis through donating mine and my children's clothing, shoes, and accessories. They also accept unopened baby diapers and wipes, and new/unopened makeup and toiletries as well. They accept seasonally appropriate donations several times throughout the month and the days/times are listed on their website. I've only gone straight to the building, but they also list alternative locations to drop off your donations across Loudoun, Fairfax, Prince William, and Stanford counties. They also offer other ways to donate such as monetary, Amazon wishlists, assembling snack packs, and hosting donation drives. The volunteers who accept and sort donations have always been warm and friendly each time I've dropped items off.

Easy to find, relatively easy to follow signs to the various stations. Personnel very helpful.read more

The level of service that was provided to me was exceptional to say the least. I really appreciate…read moreBrandon taking the time to help out. Thank you sir!

Highly recommend. I reached out on a Sunday morning and Carlos came the same day. Very reasonably…read morepriced. Will definitely use Carlis again.

Carlos was VERY responsive when answering my questions. His crew showed up on time, rendered…read moreservice requested and were done in less than 30 minutes. They removed an oversized chair, sofa, large ottoman and 2 recliners including disassembly from 2 different floors. Very efficient and the value was great! HIGHLY RECOMMEND!!!

This is our 3rd time using BoxStar and they were amazing as always. I had a last minute request to…read moreclean out an entire office and they were flexible enough to get us added onto their schedule. Their team showed up the next day and got the job done with ease. Every experience with both the onsite team and the office staff has been great. Thank you especially to Anna and Rose who worked really hard to keep me updated with such a time sensitive job. For anyone trying to decide between places, know that this team really does go above and beyond every time.

They were awesome! Very fast. Showed up earlier than we expected but in great spirits. Funny (humor…read moremakes everything better). Made sure to take care with items as they moved. And they were willing to adjust when I noted a discrepancy. Very happy with the work and will definitely call Boxstar again for the next move!!

Easy to work with -- staff is friendly and helpful. Location is convenient. I would definitely…read morerecommend.

Called to ask about copper. They said yes they take it…read more Went on a rainy Saturday afternoon. Parked in front and went in. Wrong door. They directed me to get back in my car and drive around the back. The guy tested each piece and weighed it. Then gave me a receipt and I went into a small room with an ATM and directions. I scanned the receipt and it spit out my money. Not a lot. But good to get rid of the stuff.