Ian is an OG! Best pool & spa company in the Hamptons. If you want something done with love,…read morepassion, & 40+ years of experience, this is your place. Only company I trust to keep my pool sparkling all summer & my spa warm & working through the winter.

A few years ago, Harbor Hot Tubs installed a spa at our house in East Hampton, which included…read morerebuilding the structure that housed the spa. At the time, they made an obvious mistake in its installation (installed backwards, I.e., access to equipment was put on the wrong side) but were able to do a reasonable workaround and so I gave them a very good review. This past year, I noticed a crack in the spa and contacted them since the spa was still covered under its original warranty. After a number of calls, they finally came out to review the damage and told me that the manufacturer required them to take a number of pictures (many with a level) to demonstrate that the spa had been properly installed and that once repaired, the crack would not recur. No issues were noted but I did not hear back from them. I then had to continually follow up with them as to the status of my needed repair. Finally, I was told that they would have to disassemble the structure housing the spa and take more pictures. I told them that that was fine as long as they committed to rebuilding it once it had been disassembled. Again, I did not hear back from them and I had to make repeated attempts to contact them to try to move forward. I should note that since the initial structure had been built by Harbor Hut Tubs we made a decision to replace our cedar deck with a harder wood, including the sheathing on the hut tub structure. In the end, Harbor Hot Tubs informed me that the reason for the crack in the spa was because of the change in sheathing on the hot tub structure. They never came to look at the spa again after the first visit and offered no proof to support their conclusion, simply stating that it was my problem and that they would be happy to recommend someone that I could hire to repair the crack. I also called the manufacturer (Hydropool) directly about this issue and I was told that the explanation offered didn't make sense but they never followed up with me in spite of indicating that they would. I have called them again but they are not returning my call. The bottom line is that neither Harbor Hut Tubs nor Hydropool have been willing to honor the warranty offered on the spa they sold me and have offered no evidence of responsibility on the part of anyone but them. This was a very frustrating experience with a demonstrated lack of communication from both the manufacturer and the retailer and a clear unwillingness to honor their commitment. It was clear from the start that Harbor Hot Tubs was looking for reasons not to repair the spa. I would strongly recommend not using Harbor Hot Tubs for the installation of a spa or purchasing a Hydropool Spa.

Very relatable Always on time…read moreFirst time in years our pool sparkled We highly recommend

Yeison is excellent and a real professional. Despite having badly injured his arm and requiring…read moresurgery, he continued to maintain his service commitments and never missed a beat.

Just completed a season of outstanding over-the-top service! From opening our pool in April through…read moreclosing we experienced superb service! M and M Pools maintained our pool for a completely no hassle carefree summer season - Always on schedule and always available. JP and his team have to be the most consistent reliable people in the swimming pool business! -Steve G.

This is the worst pool maintenance company out there. They would not answer your emails or calls…read morebecause they overextend themselves and won't have time for you. They will also double charge you for the subpar services they offer. They've just charged my credit card again even though I've emailed up a week ago to cancel the service! Most weeks they'd show up literally for 1 min to just check the chemicals levels and clean out the filters. I believe I've only seen them vacuuming the pool once when it was opened and we're in the middle of July now. While the guys who come in a great, the company is severely mismanaged and don't deserve to be in business with this level of service. I would shop elsewhere.

We switched to Cool Water from another operator in the Hamptons and have been extremely happy with…read morethis family-owned business. They are knowledgeable about all aspects of pool construction, repair, operation, summarization and winterization . Also, I find them to be very attentive and respond quickly. They take pride in their work and hence provide exceptional service. Do not go to any other pool maintenance company. These guys are absolutely the best.

Cool Water Pool Works did a great job with my pool, which needed a lot of work! They are very…read moreknowledgeable and communicative. I highly recommend!

I have been coming to this Leslie's for years. They used to have a great manager working there, but…read morehis replacement, the bearded guy with the glasses, is obnoxious to me every time I go in there. He is the pool store equivalent of the Simpsons' Comic Book Store Guy. It's gotten to the point where I only go in to buy shock and get out. Today, he scolded me for opening a box of shock packets to count them before purchase (something he has told me to do in the past). Despite the fact that the next nearest pool supply place is 25 mins away, I will not be going back here again.

I cannot say enough good things about Danny! He was so knowledgeable and so helpful. I was having a…read moreproblem with my pool; cloudy water. A pool company advised me (over the phone) to use flocculent, even though they treated it with floc two days ago. I showed Danny pictures and gave him some background info. He gave me great advice and told me step by step what to do, needless to say almost 12 hours later and my pool is clearing up! Thank you Danny, you are awesome, and I truly appreciate the time and attention you gave me today! *update: the pool is completely clear! Thank you Danny, you are now my go to whenever I'm having pool issues!

We have been using Rich Wyche at RTW to install and repair all of our products since 2005 We cant…read morerecommend anyone on Long Island with more expertise or a better track record. Hire him for anything or if you just want to get out of the salt and chlorine. 18 years is a pretty good run Larry Couture www.ecosmarte.com

Rick and his crew saved us from MAJOR potential water damage this week. Cannot recommend more…read morehighly!!!

Anchor Pools was recommended to us by another satisfied client. I spoke to numerous companies on…read morethe East End. Anchor was consistent in responsiveness, professionalism and sophistication. The team is immediately reachable and has delivered, in a highly professional manner, the quality service others had highlight. Anchor performs weekly maintenance and fully rebuilt the mechanical equipment for our pool as well.

Anchor Pools is one of the best business I have encountered on the East End. It is run by Trevor, a…read moretruly lovely peron and his assistants are equally nice, prompt, dedicated, flexible, and non-intrusive. They respond immediately to problems, even in mid-summer, and no customer is too small for their attention. Their prices are fair, and best of all, there is no attempt to up-sell or push for unneeded improvements. On the contrary, Trevor clearly tries to get you the best bang for your buck and goes out of his way to get it for you. Last summer, when pool alarms were sold out everywhere, Trevor found one for me, bought it, and installed it within a few days. This is a business with professional, personal, and trustworthy service. I have tried others and there is no comparison. Unless you have a brother-in-law is in the business, you can not do better!

I had Julio come for a possible leak/ liner replacement. He gave me a great price and assured that…read morehe would take care of my situation. We decided to start today 6/2 and he didn't show up nor communicate. I have it a few hours this morning and decided to text around 8:40 asking about what time will they be coming, I then texted stating that I thought it would've been first thing in the am. I got no reply so once I got out of my dental appointment at around 1pm I called him. I stated that I do not operate this way. He said he had a situation they had to handle. I told him you could've called or texted back what was going on and I would've understood. But no communication is unacceptable. Being an Elite on Yelp, I take pride in my communication with a vendor and promoting their business and also hiring a vendor with a good rating. I decided that I was not going to use Julio at Blue Touch. I have my other company coming tomorrow, ready to go. I really wanted to use Blue Touch but felt like once we agreed to do the job, he was difficult to get to, not reliable. I have a3 star rating because I think he just took on something that he couldn't handle with his schedule.

Excellent service especially when I contacted them for the first time days before 4th of July.read more