We switched to Cool Water from another operator in the Hamptons and have been extremely happy with this family-owned business. They are knowledgeable about all aspects of pool construction, repair, operation, summarization and winterization . Also, I find them to be very attentive and respond quickly. They take pride in their work and hence provide exceptional service. Do not go to any other pool maintenance company. These guys are absolutely the best. read more

Cool Water Pool Works did a great job with my pool, which needed a lot of work! They are very knowledgeable and communicative. I highly recommend! read more

Have been using Cool Water Pool Works for two years now and could not be more pleased. David and Philip have been unbelievably responsive and our pool and spa has never looked so good. Highly recommend their services. read more

As a professional property manager with high end clients, three factors are key for choosing our vendors: Quality, timeliness, and price. Cool Water Pool Works has continuously exceeded our expectations in all three categories since we've been working with them and we will never use another pool company in the Hamptons as long as they're in business. read more

Been using them for two years super super responsive extremely nice people fair pricing know what they're doing

We switched to Cool Water two years ago after subpar service from another company for many years; we couldn't be happier with the switch. The first year required a lot of work fixing what our last pool company had done, namely we switched to saltwater (which is far better than chlorine for anyone that is looking to switch), and had to replace our heater (which our last company installed and was always a problem from the start). Their pricing is unbeatable and their service is as well. David and Michael are super responsive and always a pleasure to work with. Highly recommend if you are in the market for a new pool company or a new to the pool ownership game. read more

The Cool Water Pool Works team has been fantastic over the past three seasons. They've always kept their promises, clearly communicated costs and options, and followed through on everything they said they would do. Working with them often feels like getting help from very capable and reliable friends rather than dealing with a small business that can't deliver or a large one that doesn't care. I highly recommend them to anyone needing pool services and management. read more

After purchasing our home and being new to the area, we went along with the pool company the previous owners had been working with. The lack of response and overpricing was a turn off. A neighbor on a neighborhood app mentioned Cool Water Pool Works so I was prompted to call. David was immediately available to discuss the pool needs and the following day Phillip was here to check the pool out. We hired them on the spot! They are truly the dream team! Extremely knowledgable, never try to up sell, are very personable and always pleasant. Coming from a home with a salt water pool, we are converting our new pool to salt water and they have been wonderful every step of the way. So thrilled to have found them! Honest, passionate about what they do and truly down to earth people. read more

The owner/operator of this company is extremely helpful. Whenever I have needed help he has been extremely responsive (calling back in 10 minutes if I missed him). I was referred by a friend whose pool always looked immaculate. I highly recommend. read more

We are now entering our 4th year with Cool Water Pool Works. They have taken the time to get to know our preferences as well as make recommendations for what's best for our kids swimming in the pool. Super fast response time too! read more

There are a lot of pool companies in the Hamptons as there are many pools, but these guys make you feel like you are the only client. They are courteous, professional and most importantly there when you need them. DAvid and Phillip run this business and are always on hand with expert guidance to help you make the right decision for you and not for them. Cannot recommend them enough. If you are about to start you pool season... given them a call and see for yourself. read more

This has been my pool company for 2 years. They have gone above and beyond. Fair honest and smart. Father son dream team! I called David with an emergency. Calmly. Let me see when we can get to your house. 20 minutes later David and Philip are at my house. Plan Price guidance and kindness! Boom it's done. Last year when heater broke...I called. Told me to call the propane company. They have all parts in stock. $600 repair but because they knew better. Done in a day $197. Its the honesty and quality. Great company. So they are not my pool people they are my pool family. Treated me the way they would want to be treated. This is the company you call. They also build beautiful pools. Wish I knew them when I put mine in! read more

Stay away from this company. We've had an awful experience where I had to take my kids and myself to an Optomalogist due to unbearable eye pain. All due to extensive percentage of chlorine they poured in my salt water pool. Our eyes were stinging so badly that I couldn't be outside at all even though we kept washing our eyes with clean water. My 6 year old was in so much pain that we had to take him to the doctor for an eye treatment. They are awful and not knowledgeable at all with salt water pools. If you want your kids to be safe (skin/eyes) then i would do my research before using this company. A lot of talk but little knowledge and terrible customer service. We hired David and Philip to do summer pool maintenance at the beginning of 2021 after buying a house in EH. Initial experience was good and similar to what other reviewers have said. Both seemed knowledgeable and responsive. I even recommended them to my neighbors who also hired them. The issues started in early June, just when we started using the pool. They clearly have no idea on how to deal with pools with solar covers or with salt equipment. All summer we either had too much chlorine or too little. My kids would constantly complain about pain in their eyes. Our concerns were either dismissed entirely, we were told to keep the cover open more often (which defeats the whole purpose of a cover that preserves warm temperature during the night) and we were accused of doing something wrong. They focus on spending as little time on maintenance as possible with our weekly tech sometimes spending 5 minutes at our pool and we were told not to speak with the tech as it would slow him down. David sounds like he knows his stuff but I doubt it. At the end of the summer, after having so many issues with the chlorine levels, he recommended that I invest in salt equipment to maintain consistent chlorine levels. I said what about the salt generation equipment that we already have. After a long pause he came up with an excuse that it was not working! The entire experience was bad and unprofessional so beware and make sure you compare them to others. read more

The father-son team of David and Philip make this family run business probably the best pool servicing company in the Hamptons. Although they are new to the area, I couldn't imagine not using them over all the others who claim they are experts and figure out ways to overcharge you for less servicing. 'David and Philip are hard workers, will do the job necessary to make sure your pool is crystal clear and looking to perfection 24 /7. Plus they are actually pleasant and friendly to speak with! So happy they started a business, I highly recommend them Rob S read more

We recently changed our pool company from Immaculate Pools to Cool Water Pools. While I will not comment on Immaculate Pools, I will say that the contrast has been extraordinary. Not only have we had less issues with our pool, but when we have had problems they are on it and get it fixed right. David and Phillip and his team are highly professional, high responsive, and have taken great care of our pool and pool equipment and of us as customers. I feel very comfortable with their competence, professionalism and integrity. I cannot recommend them highly enough. They are the real deal and very straight shooters. read more

Not sure why this company gets some positive reviews. Maybe they are ok to handle a chlorinated pool, but they don't understand salt water pools. I had a similar experience to others where my pool in EH was completely over chlorinated. They are not comfortable with being questioned or challenged. In fact, they ended my pool service (telling me they were no longer going to East Hampton) even when I was trying to work out the problems. If you have a salt pool look elsewhere. They say in their comment that it is all about balancing the pool, but this over chlorination problem was consistent throughout the summer. They didn't understand how to operate the Hayward salt generator and just dumped chorine tabs in every week. If you have a salt pool, consider other companies. read more

Excellent service - very responsive and clear in their communication. Always willing to hop on the phone to discuss and are upfront on pricing. They did an amazing job helping us manage updates to our pool - install of a new liner, install of pool heater, transfer to saltwater. They helped find contractors needed to get this work done and make sure it was all completed quickly and on schedule before the start of the season. Can't recommend them enough!! read more

Can't speak highly enough about these folks. Selfishly, I want to keep them all to myself, but I do want to see this small business thrive and flourish as they've taken good care of me. I have them service my pool during the summer season and hot tub year-round in the Hamptons. They've done a phenomenal job and are always responsive to my endless questions. The staff is A+ with friendliness, knowledge, and professionalism! They're organized and neat and did a magnificent job winterizing my pool and pool equipment! I'm lucky to be a client. I've previously been with two other pool companies that service the area, and it's no comparison that Cool Water Pool Works easily runs circles around the others on multiple levels! read more

I AM SO HAPPY WE MADE THE SWITCH! I bought my house in 2018, and didn't know a thing about pool ownership. I just went along with the pool company that came with the house and for an entire season, way over paid for what was required. (Maybe not not overpaid as it was probably the market rate associated with the East Hampton address). A friend recommended Cool Water Pool Works to me and since I've started using them this season, they have been a blessing. The pricing is transparent (VERY IMPORTANT FOR ME), and they don't nickel or dime you on every little thing. I would definitely recommend these guys if you're looking for a reliable, friendly and transparent pricing pool company. read more

David and Philip were great to work with. It was our first time owning a home with a pool and they were extremely helpful, knowledgeable, and reliable. Answered our questions fast and effectively while also being very kind. We look forward to using them again next year! read more

We used Cool Pool Works for our house in South Hamptons for one summer several summers ago. I was not going to post a negative review but a recent negative review posted here brought back similar memories from the experience we had. To summarize, we didn't have a good experience with the company. They are responsive but don't do much. We spoke with David multiple times, but the problem persisted. They show up for cleaning and leave quickly. Pool was not cleaned well consistently. They seem like a new company and are just learning their business. We decided to move on after one summer as we were not satisfied. read more

We are so happy to have found Cool Water Pool Works for all of our pool and jacuzzi services! David called right away after submitting our first inquiry and answered all questions we had with professionalism, ease and honesty; other companies we spoke with made us feel as though we were just another client and they always offered variable pricing depending on their services which can end up being much more than expected! David and Philip's friendly nature, thoroughness and knowledge of their craft are truly what sets them apart from all other companies out there. They respond right away to any communication and always have some sort of solution to your problem within 24 hours. We never have to worry about them showing up on time as they are always extremely punctual with their service while also making paying invoices a breeze! You really cannot go wrong with these guys and would do yourself a service by hiring them for all of your pool /spa needs. read more

David, I will post this as a new review since I have no way of editing my original review to address your response. I don't know who Clarice is and why you think we are somehow related. I hope this is not the way for you to claim that all negative reviews here are fake and should be dismissed. I want other reviewers to know that my original review was fair and honest and that you guys did a poor job with the maintenance service of our pool. You claim that you gave us an option to discountinue the service in the middle of the summer. This is like trying to replace a broken heater in the middle of the winter. Most service providers would not have been available to take over so we were stuck with you. I hope you learn from this bad experience and can do a much better job with others in the future read more

David and Phillip are fantastic to work with. My husband and I bought a home with a pool that was in extreme disrepair. David was able to explain everything we needed to do to get it in working order. He worked to save us money wherever he could. Phillip delivered the materials and project on time and as was promised in the beginning of the process. We are so happy with their service and will be using them for maintenance going forward! read more

I recently switched to Cool Water Pool Works and I am so glad that I did. Any issue , no matter how small. Was dealt with immediately and with great professionalism . I always received prompt and courteous attention and appreciate the service received. read more

Philip and David serviced my pool in the 2019 and 2020 season. They were wonderful to work with, reachable and always were able to come out and service my pool. I relocated to Raleigh due to my husband's job transfer but have recommended them to multiple friends. In fact, we are putting a pool into our new home and Philip has been a resource to me answering questions, looking at quotes and giving his input on different pool equipment. Really incredible team that goes above and beyond for their clients. read more

Cool Water Pools has gone above and beyond to rectify issues caused by my previous pool company. They are extremely professional and knowledgeable. In addition they are one of the most , if not the most responsive service companies I have ever dealt with. If I could give them 10 stars I would. read more

We switched to Cool Water Pool Works this season and could not be happier. David and Philip were amazing, responsive and real professionals about providing top service. The service team that works for them are also outstanding. If you are thinking of switching don't wait! read more

I hired Cool Water Pool Works on a recommendation of a friend who knew these guys as people for many years when they started their business. I made the jump from a high end expensive company to their service with concerns but hope that the service would remain the same with a less expensive cost. I was wrong, the service is better and their attention to my needs are front and center while their price is fair and reasonable. I could not ask for a more responsive and quality service provider at any price. I wish them luck growing their business because these are decent hard working people who deserve to be very successful. read more

The team at Cool Water Pool Works is truly unrivaled across the Hamptons. They are incredibly responsive and transparent. Early this morning ( Friday leading into an August weekend) I noticed our pool heater would not stay on for more that a minute or two. I was very concerned that we might go the weekend without a useable pool. I texted them at around 7 am and had a response within 10 minutes. A few hours later they had addressed the issue and we used the pool that afternoon. Every time I have reached out to them I have received a very quick response. I find it incredibly frustrating having to wait 2-3 days for a response, which has never been the case with this team. The season is too short to lose a weekend of pool time and I have complete trust in this team. We have been out here for close to 20 years and that level of service is unique. I HIGHLY recommend them without any reservations. read more

I've worked with multiple pool companies for our homes out in the hamptons and have had so many issues in the past. Everyone I've spoken to at Cool Water has been knowledgeable, reliable and great to work with. Their prices can't be beat - I looked around extensively - and their work has been top notch. They replaced my liner and also did a saltwater conversion with no issues. Should have done this years ago. read more

It isn't often you find a team that is reliable, trustworthy and just wants to do right by you. I have owned a home for 30 years and had several pools and each time there were ongoing issues, despite it being a new pool or heater, etc. This company gets it right, they don't believe in nickel and diming and are such a pleasure to work with. I cannot recommend them enough.....such great guys and honorable. read more