This company and I say that loosely deserves zero stars. This is the worst security system company ever! The equipment is poor quality and doesn't work. Customer service is non-existent. The customer salesman/representative misused my debit card/ debit information and when I called him on it he treated me like I was the criminal. In less than a month my service fee jumped from $53.99 to $54.99. Do not sign a contract with these people. If they knock on your door demand that they leave your property immediately and call the local police. They are supposed to bill you monthly however, they bill every two weeks. People it's a scam. I'm in contact with Elder Abuse Attorneys for financial abuse of seniors. Please contact me if you would like to start a class action suit against ADT. You don't have to be a senior! Just ripped off by ADT. Thank you! read more

Poor customer service except when DPS wants your business! I moved and have been trying for the last 2 weeks to cancel my service but nobody returns my calls! I leave messages on VM because my calls go directly to VM. read more

Can't say enough about the amazing team over there , first class experiences ence from start to finish

If I could I would have given this company 0 stars. Poor customer service except when DPS wants your business! Sonny and his team stings you along and "help" until ADT buy it out. Why waste your time with a 3rd party when you can go straight to ADT. They increase equipment prices or use Reolink which don't integrate into the ADT app. Highly don't recommend them for your security needs. read more

Jessie is amazing! Even a year after installation, he was more than happy to assist me with a problem I was having with my panel. He even came to my home after hours to fix it himself! Jessie was kind, considerate, thoughtful, and gave me peace of mind. He could have easily redirected me to call the 800 number, but instead, he went above and beyond to help. He made me feel like a valued customer. Now that's service! I highly recommend Jessie for all your security needs. He truly goes the extra mile. I would give him 10 stars if I could. THANK YOU, Jessie! read more

Jose Navarro demonstrated exceptional promptness, not only in the installation of the security system but also in providing outstanding post-sales service. He consistently responded to text messages promptly and willingly came over to address an issue with the light installation, even though it wasn't related to the security system. I would like to express gratitude to Sonny Singh as well for his weekend responses and thorough understanding of our requirements. Thank you both for your excellent service. read more

Spoke with Charles today got a good price for the cameras and installation. Armando C. came the same day and set everything up, this guy is a complete professional and perfectionist, couldn't be happier with the install read more

Direct Protection Security - Control panel - Security Systems Near Me - Brentwood, California

Oscar and Eric were awesome! Very reliable, knowledgeable, experienced, understanding and thorough. Truly appreciate their patience and hard work. Excited to see what amazing ADT service I receive read more

Ricky was amazing . He was very informative. I felt pretty confident using the equipment . I would recommend him to anyone. Thank you Ricky for your time and patience. read more

Direct protection is an ADT dealer great service and the technician are very skilled I would highly recommend them for your security needs

Having just bought a brand new house my Husband and I decided we needed some sort of security but hadn't actually got around to looking at local providers. Lucky for us we had a sales guy come to our door after installing for our 2 neighbors who promised us a great deal. Being some of the first people on a new street really pays. Matt M was the Tech that came to install for us and was very professional at installing and running us through how the whole system worked. Install only took about an hour and he was great at answering any questions we had. We've had the system almost 2 weeks now and have had absolutely no issues with it at all and I feel so much safer knowing that we're protected. read more

Direct Protection Security - Control panel - Security Systems Near Me - Brentwood, California

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We have been with this company for a few years now. We have a ADT multi camera security and alarm system installed a few years ago, and upgraded in 2021. Direct Protection Security is by far the best ADT dealer out here in the Bay Area. The administrative staff and service technicians are 100% professional in their customer service skills Recently, I needed service and had to call ADT directly since my house contract with Direct had expired and turned over to ADT Corporate. After attempting to get ADT service out here, ( they cancelled my appointment twice after having waited 4 hrs for them to show up), I decided to call Direct Protection to see if they would service my cameras Magically Sonny, returned my call within a few hours( after 5 pm I might add) to say, YES, they could come. I was relieved and grateful that Sonny approved me continuing with them for my service needs, even if my account had been transferred to ADT. ADT is not a company to deal with directy as they are too big of a corporation Their tech support customer service lines are manned by inept reps. I had to go through 3 levels of agents, in order to get to a supervisor. Even with that, and having booked a second service call, ( the first one never showed after having waited 4 hrs), come to experience another 2nd appt booking, ( 4 hr wait time again, with a no show), I decided to call Direct Protection with the small chance they could come out. It was a great experience from beginning to end Jose, our original Direct Protection service tech who did the orginal nstall came out and as typical, he performed a stellar job. Not only is he personable with strong customer service skills, he answered every question I had which were many. Price wise, Direct is very competitive and provides excellent service better than dealing with ADT directly. I will be looking at another upgrade to a Google system. Take a look at this on their website, even with the top tier package, it still comes out to a better price than what i am paying now. With more features and service I might add. A big thank you to Sonny, Jose and Alana!! read more

No deals here! Buy it now or forget it!!!! Made an apt. They needed my birthdate, last 4 numbers of my SS# and a credit card. The sales tech came out. He was pleasant and professional. However, when they come to your house to give you a quote it's not just a quote. They are expecting to sell you on the spot! If you do not buy you are told "the deal is for today only !!!" I was told that their time is money and it is not cheap! I asked to get a copy of the quote and was told no. I was told it's to expensive to send someone out again!!!! What a joke!!!! Most systems you can get installed for 60-65 .00 a month this includes the equipment. 29.00 service cost and 30-35 per month for 3 yrs to pay for equ. No interest charges. ADT will charge you 65.00 per month for JUST the service! Equipment will run you 1000.00+. read more

Update :Have had this provided for over a year . I would strongly recommend getting coverage directly through ADT , they will use inferior cámaras by Reolink who don't integrate into the ADT app , the doorbell has a completely different app & the customer service besides the guy who sold me the system has been atrocious ,I Recently changed my wifi password and all my systems went down . It's now been almost a month . They set up an appointment for me last week to have a technician come out and they never showed up , no call or notification. I even called them at both offices .Someone did call me and I was busy he said he'd call me back in 30 min and then called me an hour and a half later while I was busy doing something else . He offered to have a technician come out free of charge but only if I deleted my review . I then had the office call me the next day to schedule an appointment for this week , they text me the night before to confirm . I confirmed then about an hour later Saying the technician was still too new and wouldn't be able to make my appointment time & to reschedule at a time that I wasn't available. Would recommend going with a different provider to anyone interested in actual security . read more

I signed up with adt. Our tech Jose Navarro was assigned and he provided a very positive installation on their behalf. I had a slew of questions. He answered then all patiently and with great detail. He even assisted in helping me learn unknown aspects of my house like faulty lighting and our doorbell while he was doing a walk around to determine our best security setup. I only have had adt now for a few nights and it's pretty good but the installation really set the tone for a positive experience. read more

Jesse, Adan, and phone operator were all experts! They were all so kind, professional. They made the process so easy!

Do not use this business, the business uses goggle nest but for some strange reason my sales rep installed all ring cameras, never received my free cameras as part of the contract he even charged me more money for cameras. Never received doorbell camera sales rep(Stephen) lied and said he installed a new one , one was already installed on home. I had cctv cameras already installed on home that said adt couldn't get help with these either I was supposed to get help from customer service Bershata , Sunny manager, Stephen sales rep, and the list goes on....for over 8 months this company has been a nightmare, last straw was Friday 29 tech was to come out and fix cctv cameras and install goggle nest even changed appt to accommodate him he gets here and states he was told not reset them and that was one of the main reasons for him coming . I just told him to leave and cancel my contract.sunny supervisor told me this after I called to complain about this even after I submitted the picture they requested to fix in a email they still pretended like they were coming to reset cameras. Don't go through this company just go through adt are any other company . One star because I have to give something. read more

When it comes to buying an alarm system Jesse and direct protection security is the best company to buy from in Brentwood Ca. Jesse has been in the business of selling alarm systems for more than 15 years now. Jesse knows 100% of the information and he loves helping people. Good deal Good service Honest dealings Fast and efficient Always available When you call Jesse he will ask you a lot of questions about why you want to get an alarm system installed because he wants to find out what you want so he can give you want you want and to also handle all of your concerns. Jesse's goal is to give you the best product possible at the lowest cost with good service. We highly recommend Jesse and DPS. Go ahead and give them a call, you won't regret it. read more

Oscar fid a great job as an installer i will recommend this company because the great installer you have thank you I appreciate you

After a long process with this company and ADT they have tried to remedy the situation and I appreciate that

Where to start... Alex is the sales representative that we dealt with and let me say my husband and I are very pleased. He takes pride in what he does and he was very knowledgeable and super friendly. My husband and I were curious on how the security cameras worked, without hesitation Alex jumped right into that subject, thoroughly explained the prices, different types of cameras...etc he made sure he answered all of our questions. Awesome customer service!!! read more

If i could give a sonny singh the owner and the sad, pathetic employees and the company a negative 0 i would. do not deal with this place they are hell on earth and you will eventually find out if you become a customer. this is an ADT authorized pathetic dealer that needs to be shut down asap!!!! The service is the worse. they claim they are 24/7 but they are not. They do not answer the phone even during normal business hours of operation. when you call there main line it will transfer to site for sore eyes in san ramon and a lady liz answers. there is one it tech who's great i have to give credit to *** Jose ** he is the best! AND he is also aware that his employer sonny is a lazy donkey. The owner and employees have the worse attitudes and they are so rude. Also the accounting Dept., tried to over charge my credit card on several occasions.. for a month that was already paid for. After bringing it to their attention, the following month they tried to double charge my credit card again but my bank denied it because I had already warned them about the shady company. It has been many times my Home alarm just goes off for no reason and the employees wont even help. lana left me on hold for 17 minutes (she is so fake & unprofessional) and then disconnected the call. i called back but no answer. During one visit the tech, joe came to fix a problem and the next day the sensors had fallen off the windows. Oh and he asked to use to restroom first before even starting the job. He should have called off sick because his stank butt shitted in our bathroom, he stunk up my whole house for at least 15-minutes. Air freshener did not Help When the 2nd tech came he said the system was not even set up properly and joe was new and not fully trained. 2022 memorial holiday weekend again, my alarm kept going off for no reason, so i kept calling & calling the office but could not get them to answer the phone for 2 days. AGAIN THEY FALSE ADVERTISE THAT THEY ARE AVAILABLE 24/7 AS ADT IS .. BUT THIS PLACE LIES, THEY ARE NOT! Now when the owner, sonny finally called me back he tells me there is nothing he can do because all of his techs are out, getting drunk & bbq'ing he told me Hey we like celebrating the holiday too. He literally told me to call him back 4 days later on Tuesday morning. Remember, my alarm was continuously going off loud as ever and we had to suffer. I asked him why do they false advertise that they are available for their customers 24/7 and his response was thats the business. It is HELL to deal with this company .. it is like dealing with the devil himself!!!!! DO NOT DEAL WITH THIS HORRIBLE COMPANY DO NOT sign up for their service or i promise you will regret it. THANK Me in advance! read more

There have been several incidents of mail thefts and break-ins in our neighborhood, and concerned with the safety of my family I reached out to Sonny to install a security system at our house. I was not surprised by the professionalism and urgency demonstrated by Sonny and his team. I was scheduled for an installation the following day; Jeff, the installation tech, arrived right on time. All the COVID-19 protocols were adhered to. I am very pleased and feel secure with the services Sonny and his team have provided to me. The entire process was so efficient. Thank You!! read more

I am beyond impressed with Vincent, the schedulers, and their installers. I wanted an alarm system months ago but gave up after calling six companies. I felt like I was banging my head against the wall. Found it very difficult to get information, specifics, or good pricing, even with Black Friday sales. Vincent cold called me and explained everything so thoroughly...and I am not a very easily impressed customer but I have truly been blown away. read more

While I would certainly not recommend going with this company again, I wanted to update my review and say that the one exceptional employee working here is Jose. He took care of fixing my camera issues and even replaced the lens on one of the cameras. He was on-time, efficient, friendly, and knowledgeable. I give him five stars, but I still reserve hard feelings toward this company in general. If I need anything else from them, I will be certain to ask for Jose. He's great! read more

We signed up with ADT and it was Sonny Singh who helped me out to understand everything and very helpful with everything, since it was a first time for us to get it installed. He gave us the best options. He even helped us to get a coupon so we did not have to pay anything but only for the monthly payment. 5 STAR FORSURE! read more

ADT customer service sucks! I called today because my keypad is blank and the customer service didn't even want to help me omg... time to look for different security system! read more

The representative from this company was EXTREMELY aggressive. We recently bought a new house, and we were bombarded from various home security companies pitching their best deals for packages. I get it: new home owner in the area equals new customer to them and they want to compete with all the other home security system dealers. But Jonathan was too much. Showing up at my house unannounced on several occasions. Calling me while I'm at work even after I told him we're not ready to make a decision. Showing up to our house yet again and when told it wasn't a good time, practically demanding he explain the details of the deal... No means no. read more

Sunny has been AMAZING! Super patient and helpful. He did all he can to accommodate my situation and helped me stay with ADT and feel comfortable with my service. And he keeps his word! read more

This Review replaces an earlier more scathing review written after the initial installation and a followup installation failed to correct false alarms that woke me out of a sound sleep twice in a row. I tend to get very cranky on 3 hours sleep so I thought (in fairness) I'd rewrite this without bringing out the "big guns". First off. These are really nice people and seem committed to making things right. I wish I had not had occasion to deal with so many of them. So if "NICE" is important to you, look no further. Unfortunately my installation was botched. The first installation on a Tuesday, resulted in a false alarm alarm at 1:30 AM. I tried using the ADT APP to turn it off but it did not connect. I tried using the upstairs keypad to turn it off and that did not work (I later found out I need to enter my code AND #1), By the time I went downstairs, the alarm was going off. I entered my code and spoke to ADT and disarmed it. Even while disarmed though, the system kept beeping loudly every fifteen minutes or so and announcing a window had been opened. Finally, fully awake at about 3am, I figured out how to bypass the sensor that was triggering. Next morning, I called and made an appointment at 1PM two days later. I told them I would be out until 1:05 PM. Instead a new guy shows up at 12:15 and talks to my business partner (who does not live here). The tech was gone before I arrived! --- They really need to arrive when they say they will! That night, my master code no longer worked! Fortuanately I could use my parnter's code. Once again, at 2:30 AM the alarm (in stay mode) goes off. Same sensor. The next day they said they had no appointments available. But after some yelling, they agreed to send someone between 3 and 6pm. At 6:15pm - I had heard nothing so I called. Only then did they say they were not going to come. Again I yelled and they sent a very nice person to my home at 8pm on a Friday night. He showed me the original install (which looked like a rat's nest) and trimmed some wires and tightened some connections and declared it fixed. I was not brave enough actually try to use the alarm that night - I really needed some sleep! The next day, I turned on the alarm when my wife and I went shopping. As we were coming home, my wife saw that she had received a call about an alarm that went off about 15 minutes after we left the house. Curiously, I was not called, even though My number is first?? Sure enough, the alarm system had NOT been fixed. Same sensor. Tired of yelling, I agreed to an appointment 3 days later on a Tuesday (one week after the original installation). This time, a third guy comes out (very nice) and basically reinstalls the system and the sensors too. I believe my system is finally working now except for the outside siren which was supposed to be installed two days ago but I had to remind them about today. I also had to call because I got an invoice at the mailbox outside my house after specifically requesting any correspondence be sent to my PO box. It seems they just cannot get anything right the first time. So to recap, nice people BUT my installation took a week and 4 service calls to get right and they still haven't installed the outdoor siren I ordered! (probably a blessing in disguise 'cause I don't think the neighbors would be happy with me having a siren go off in the middle of the night). Also - on three occasions, they failed to show up at the times they had promised. And screwed up my mailing address I WANT to give them a good review but as of now I just can't. One extra star for being nice. That said, I doubt they would still be in business if most of their customers got the Three Stooges installation treatment that I did. read more

Robert came and did my system he was quick and super professional! He was nice and even recommended to me Items the sales representative did not that would better my system. He took his time to make sure everything was hooked up and done correctly so we wouldn't have any problems. He was very approachable and made this whole process enjoyable and easy. He's not too bad on the eyes either. Would definitely recommend robert if you could request someone to do your installation or service calls! read more

This is overdue. Sonny and the team were informative, efficient, and saved me a ton of money. Thank you!

So, we had recently bought a house and were thinking of getting an alarm system, when these two sales people who look fresh out of college roll up in an unmarked white mini van. Need I say more? Even after hearing a bunch of horror stories about security companies and such selling you a bill of goods and not following through, I decide to listen to them. Well their sales pitch worked. They were nice and the installation was a breeze. They even added extra stuff on for free when I called the office later. Don't get me wrong I looked up everything I could about ADT and the system I was getting before it got installed. However I'm happy with all of it (so far). read more

We had a great experience with this company. Patrick Avasapian from the LA office took the time to sit and talk with us, and answered all of our questions. He thoroughly went through the process and never made us feel pressured to buy into anything. If he would have, I can guarantee you we wouldn't have purchased. There's nothing worse than a pushy sales person, and he definitely was not like that. He gave us his direct number as well, in case we ever need anything which was awesome. So none of that signature, unable to get a hold of the company, after they've done the job scenario. Mo came to do our install that week and he did a fantastic job as well. Really nice guy, and very professional. Overall we are extremely pleased with our decision to go with Direct Protection Security. The system has been working flawlessly ever since. We also love the Pulse App which allows you to operate the system through your smart phone / devices! So cool. Very happy. Thanks so much!! Highly recommend. read more

This is long overdue! I've been getting systems for my homes, and commercial properties done from Jesse for over 3 years. The level of professionalism and care put into the installation from him and his team are second to none. Where in the past other companies would come and short cut every step and process, these guys would take their time to install the system and sensors correctly. I'm an very detailed and perfectionist when it comes in all the small details and Jesse hasn't let me down once. The time and care his takes in explaining the best and most cost effective ways to protect my property truly makes me feel comfortable about the protection and service I'm getting. Thanks Guys for another system and talk to you soon about the next one. read more

Initially, I had pretty bad experience from one of the field sales representative -- install appointments were rescheduled for multiple times, and the installation fee which is supposed to be waived got charged to my account. I left a negative review about my experience on Yelp. The regional manager, Jesse Manibusan contacted me after seeing my review. He apologized for the bad experience I had, refunded the installation fee, and also gave me 4 months monitoring service for free. He obviously cares about the reputation of the business, and is willing to repair the customer relationship when things go wrong. read more

Mason is the man!!! He stopped by & gave me a fantastic free upgrade!! So professional & lenient! Gave me an awesome smartpanewith so many cool functions & a bunch of other freebies! Me and my wife are in love! Couldn't thank you enough Mason!! So turns out that because I'm an existing ADT customer did not get any upgrades or return phone calls explaining to me that we aren't eligible for any upgrades or reduced pricing as originally promised so disappointed with this experience. I enjoy ADT services but wouldn't recommend this company due to lack of communication regarding service or "upgrades" read more

ADT is a waste of money. They charge every time they come out even if it's an error on their part, technicians are not very well trained or very knowledgeable and oh boy there customer service department is in bad shape to. Don't waste your time or money with them you would be better off to go to Costco and buy the ring doorbell. The box the ring doorbell is in is more professional than the technicians from ADT. They also don't respond to emails so when they discourage you from calling and encourage you to go on a website that you get no satisfaction from or response. Cheri Lee Extremely disappointed customer read more

Jesse is the best when it comes to informing you about all your security needs. I have been calling him with everyone of my house rentals I have moved into and never have been steered the wrong way he makes sure that I have what I want and need based on the location. Appreciate the great knowledge and great customer service and will continue to contact him for all my security needs and will also send my family and friends to him. read more

Great equipment. The cameras are clear and the system works. My home feels secured. My sales rep was Sonny and the tech was Joe. They prove that customer service is still a thing!!! Knowledgeable. Good communication. If you get them, you're in good hands. Thanks guys!!! read more