I wanted this company to check out the HD on my relatively new NVR for my CCTV system. This company did not install the system. This company said they would sell me a new system to replace system I had. On the suggestion from my wife, I called a computer repair company in Walnut Creek who sent a technician to my house to simply replace the non-functioning HD with a larger, industrial quality CCTV HD. It so happened the technician knew exactly the problem I had and ordered the correct HD. The new HD did not even to be formatted!! Cost for the new CCTV HD was $150.00!!! I don't enjoy being "played" by merchants such as these people from this company!!l Response/reply: I spoke to a "receptionist." She put me on hold for a few minutes; when she returned to the call, she told me the "manager" told her to tell me the company doesn't service systems they did not install. Plus they are not familiar the brand of CCTV. At no time was I given the option or ever asked if I wanted a technician to go to my house to check out my system. The original installer wanted to sell me a new system as well!! The original installer said my CCTV system should be replaced if it stops working because the NVR is not serviceable. My system was warranted for 3 years; the HD in the NVR failed 2 months after the warranty expired. Response: I am simply writing (recording) what I was told by the receptionist. I told her my CCTV was giving me an error message "not recording." I asked her "...do you service CCTVs?" She said the manager said they don't service my brand of CCTV. She said the manager said,, "he is not familiar with your CCTV." ***I found the NVR brand and cameras on AM.Z.N. I simply said "OK!" read more

Done Right Security quickly responded, and we were able to have a same-day walkthrough. During that visit, other important issues were uncovered. Justin was dispatched to complete the repairs, and he's been great at problem-solving. We will continue to work with Done Right Security. Especially after they showed us how a previous vendor had skipped some important safety issues. I definitely feel that our building is in a better shape than before. read more

Great company. Very responsive and efficient. Justin is very smart and will diagnose the problem quickly.

If you are looking for a reliable, responsible and professional company - Done Right Security is the right choice! Their team is knowledgeable and dedicated. The job was done within the timeframe promised and they encouraged us to ask questions and helped us understand the new product. It was such a pleasure to have Justin and Paul as our partners for the project. Well deserved 5 stars goes to magnificent Done Right Security team - Thank you!!! read more

Great company, with professional, knowledgeable and friendly staff. From Brandon to Paul, Eric and the rest of the team, they communicated well with all of our team leaders throughout the project. I would definitely recommend DRS for all your security needs. Tim Southwick Toyota of Berkeley read more

I've worked with Done Right Security under two property management companies and the service is consistently stellar. Stan and his team are quick to respond to our inquiries, quick to come scope out the job site, quick to send over quotes and proposals, and also invoice for completed jobs right away. It's easy to do business with them when they always keep the ball rolling. Done Right previously installed camera systems in the garages of our apartment complex. Whenever we needed service for these cameras or any technical support, their team is happy to help. When Stan comes out to review the job sites he is extremely fair. He is very willing to share industry knowledge and what competitor agencies/complexes are doing. Done Right clearly takes pride in their work as all communications and job executions are extremely detailed oriented and precise. Many thanks to Margaret and Stan for all their help! read more

Brandon is absolutely amazing! So helpful with my silly questions and making my job easier with his knowledge of the gate systems, etc. Thank you for all the continued help!! read more

I've worked with Brandon on several large projects at different sites over the last several years. There is a reason why I continue to go back to Done Right Security and I've referred them to several other people. My two cents is that Brandon and Stan's dedication to their job, customer service and quick response time is top notch and quite frankly, a rare find. I can trust that all options will be presented to me, ones that I would not have thought of otherwise. This shows care and integrity. There is a lot of time spent prior to a project to make sure what is best for us is carried through. Their straight forward approach and integrity and honesty is much appreciated. Happy to give a reference to anyone. read more

Highly recommended. I worked with Done Right Security to secure our condominium complex. They were responsive and efficient. They did not over or under sell and worked within my budget, giving me different options at different price levels. Their bid was reasonable and their work was excellent. My meetings with them were on time and efficient. They made suggestions for exterior work that worked with the design of the buildings and provided the security we wanted. Having worked with several construction service providers lately, DRS rates at the top. The finished product, to each detail, is exactly what we agreed upon and looks great. read more