THIRD REQUEST SECOND…read moreREQUEST Giovanni Feretti, Per rules of Small Claims Court, I am to request satisfaction from you prior to filing a Small Claims case against you and your company(ies). I request a full refund of $4,892.00 which is the amount paid to you and Higher End Security. After this amount is refunded in full and clears your bank, you may remove your equipment from my house. You have had more than ample time to rectify the underperforming system you installed. I will resend this email a few times and will then prepare paperwork for filing with the Court. ****************** Giovanni, Wondering status of the below? I'm still unable to access cameras remotely and unable to play back recordings. These recordings have the potential to assist my local police department. Please advise ASAP. Thank you. Sent from my iPhone On Mar 8, 2019, at 5:36 PM, Rodrigo Rodriguez rodrigo14n@hotmail.com wrote: Can do a remote login later tonight if that works? Go onto the app store and download teamviewer quick support. Once installed open the app and send me your ID. From: Robin Luttge robinluttge@yahoo.com Sent: Friday, March 8, 2019 9:33:58 AM To: Rodrigo Rodriguez Cc: Giovanni Feretti Subject: Re: Screenshot 2019-03-04 at 11.53.09 AM What was the situation when he "authorized" the visit?? I have no security system. It has not functioned properly since install on October 1, 2018. Terrible businessman, Giovanni. Kind of a ripoff, actually. Rodrigo, when would you propose the remote phone login? I'm working all day, FYI. Thank you, Rodrigo. On Mar 7, 2019, at 9:37 PM, Rodrigo Rodriguez rodrigo14n@hotmail.com wrote Hello Robin Unfortunately Gio has brought to light his financial situation and is unable to pay for me to go and do the on-site visit. So as soon as he is able to pay for me to go out and do the on-site I will let you know. Sorry for the delay. If you like we can try to do a remote login to your laptop to see if system is online and check all settings. Also we can login remotely to your phone and see what is going on. Please let me know if you would like to try the remote login on your phone and laptop. Thanks. From: Rodrigo Rodriguez rodrigo14n@hotmail.com Sent: Tuesday, March 5, 2019 8:09:08 AM To: Robin Luttge Subject: Re: Screenshot 2019-03-04 at 11.53.09 AM Sounds good see you then. From: Robin Luttge robinluttge@yahoo.com Sent: Tuesday, March 5, 2019 7:59:02 AM To: Rodrigo Rodriguez Subject: Re: Screenshot 2019-03-04 at 11.53.09 AM Rodrigo, I accept and confirm the appointment. I will see you on Saturday, 3/9, between 8:00am and 9:00am. Thank you. Sent from my iPhone On Mar 4, 2019, at 8:28 PM, Rodrigo Rodriguez rodrigo14n@hotmail.com wrote: Hi there. Gio has approved a onsite visit. The earliest I am available is this sat from a time slot of 8am to 9am. Let me know if that works. From: Robin Luttge robinluttge@yahoo.com Sent: Monday, March 4, 2019 11:55:58 AM To: rodrigo14n@hotmail.com Subject: Screenshot 2019-03-04 at 11.53.09 AM Please schedule tech visit. This is a $5K failure at this point. I don't want to take legal action. I just want everything I paid for. Thank you. Image-1.jpg Sent from my iPhone

Giovanni is a true professional Knows the products and…read moretailors the system for your needs. Honest and reliable. Follows up on all requests and delivers what he promises Service is great and everyone at the call center is polite and responsive

It is my sincere pleasure to be the first to review this business. Angel and his team, Brian and…read moreAlbert came out to my home and fixed my broken alarm. They are very knowledgeable in all of the ins and outs of the alarm business. They are extremely professional. They wore shoe covers to protect my carpets. They put anything that they moved in my home back in it's original place before they left. They made sure I understood my alarm before they left. They even called me an hour after they left to make sure I was a happy customer. Simply stellar service from beginning to the end. I can't recommend them highly enough. A++++!!!

My restaurant was in a serious need of an updated security system but with so many alarm companies…read moreand so many sales guys promising you so many things and never actually hold up to their word, I was hesitant. That is until I Angel Orozco introduced me to skyline security and made the entire process so easy flowing. From the start Angel was honest , professional, and knowledgeable about his work. I never felt pressured or forced into purchasing an alarm system. In fact, he didn't sell me anything extra that I didn't need. Unlike other alarm companies who often include devices and equipment that is not needed and that one may never use. Everything from pricing to monthly fee was straight forward. No gimmicks or run arounds. Just an easy and understandable agreement. My alarm system is user friendly and customer service is great. If you or anyone you know is considering an alarm system for either home or business , then Angel Orozco is the person who you should be talking to!

Imagine Security helped install a security system with my company. they were reasonably priced, so…read morewe went ahead and went with them. they took care of the job fast. the reason i took two stars away are: - The rep promised us that we could watch the security cameras on our smart phones when were away from work and that they would show us how to apply that to our phone. when the install happened, no such tutorials or installs happened with the smart phones. we tried ourselves but I guess we arent computer literate. -They didnt tell us when they were coming in exactly to do the job, when they were finished they didnt tell us -We called them after about the cameras on our phone, they seemed as if they didnt appreciate our business and just blew us off. -Months later we called them to add a few more cameras to our system here, and they told us our system now wouldnt allow for it (they said the opposite when we initially had it installed). Then the price quote they gave us was way more expensive than of the original which included a lot more leg work for them.

I am giving Imagine AVS one star because there is not an option lower than that. I am appalled by…read morethe lack of response from this company. Disappointing customer service once the system is already installed and you are locked into a contract is bad enough. But unfortunately, once your contract finally expires you are not done with the headache and the hassle, as it is harder to cancel COMCAST then to get someone on the line at Imagine AVS who can cancel your service for you. I have sent a letter, sent multiple emails, left voicemails, etc. all with no response. Honestly, go with someone else. In addition to ALL THAT we received some bogus scam letter saying that although we had been paying Imagine AVS, they weren't paying the monitoring company, so we should let David set us up with something else... seemed like a ploy to manipulate accounts that had expiring contracts into renewing. Honestly it is ridiculous. Once they have your thousands of dollars for the system, they don't care if you are paying $1000 a year for monitoring- they can't be bothered. I am telling you, don't judge based off of the good reviews- they are all praising the install- and the install is actually done by techs who work for MANY companies. Go out and get ADT, Skyline, Guardians- a company that will still pick up the phone AFTER you install the system and set up monthly automatic withdrawals.

Highly recommend Kevin Gutier from Sky View Apartments! My sister-in-law and her kids were…read moresearching for over a month, and out of all the places and managers we met, Kevin truly stood out because of his kindness, professionalism, patience, and excellent customer service. He went above and beyond to help us through the entire application process, explained everything clearly, and even assisted us personally with the online application to avoid errors. You can really tell he genuinely cares about helping people, not just doing his job. We also spoke to a long-time resident who had nothing but good things to say about him, and after experiencing his help ourselves, we completely understand why. Thanks to Kevin, the whole apartment hunting experience became much less stressful, and now we're excited to move in next week. Thank you for making first-time applicants feel welcomed and supported!

Great staff management we love our apartment everything always on point great value areas cleanread more

The building is lovely but the management has really gone downhill…read more When we first toured, Lexus was wonderful and part of why we chose The Moran. Now, four months later, she's no longer here and we have work order that was opened when we moved in that has still not been fixed. I've emailed and visited our apartment management multiple times in person to get this fixed, but the emails never get a reply and no follow-up ever comes. Overall, the amenities are nice, the walls are thick so relatively little sound, and we've been pretty happy. But being unable to get a simple fix for FOUR months doesn't bode well if we have any real problems, and maintenance around parking & trash have been bumpy. For the price point, I expect better.

I'm so happy that I found this place. I spent a painful few months apartment hunting and as soon as…read moreI stepped foot in here, it was all over for me. First, the staff. I've had numerous interactions with Janis, Mary, and Tiffany, and they are all so warm and helpful. They made my move-in process painless and were a joy to work with along the way. I honestly can't pass through the lobby without stopping and chatting with them because they're just awesome people. Second, the space. This building is brand new and everything is state of the art and SO clean. My studio apartment feels spacious and modern. I'm thrilled that there's a fitness room and a yoga/dance room with mirrors. The top floor outdoor lounge overlooking downtown is a treat as well. It even has a bbq grill and a glass fireplace. I'm excited to have friends over to use the space. Finally, the community. Obviously they're still leasing out apartments because they just opened, but I will say that every resident I've bumped into around here so far has been lovely. Someone saw me wandering around looking for the trash room and led me straight to it. I intend to contribute to a warm and helpful community, and with folks like Janis / Mary / Tiffany running the place, I think that's very likely to be a reality here. If it makes financial sense for you, I'd seriously consider the Moran. It's in a great area in uptown Oakland, it's run by fantastic bright helpful folks, and it's just a great place to call home.

Update: The house is finished, Skyline did a good job fixing the problems. Workmen were friendly…read moreand professional. The house would of been a 5 if it had come right to begin with.

There are two Skyline Homes in our park of 24 homes. These two are the only ones that have a…read moreproblem with there roofs. This are only one of multiple problems with our homes that we and our neighbors have encountered. DO NOT BUY ONE OF THEIR HOMES!!!!!!