Bought my vehicle 6 weeks ago. Rockford stated preformed an oil change. Driving home from work, oil…read moregauge starting going out of control, went straight to AutoZone due to motor knocking. Oil was full, immediately called BECKY (she must be used to screwing people over), said there is nothing I can do about it now, we are closing in 30 minutes. Told me to call at 9:30, after spending the last $600 on our CC by renting a vehicle to get back/forth to work, called BECKY she stated her father had gone to OH to pick up a vehicle & will have to wait til he gets back. Waited the 3rd day and did not s/w BECKY until 2 pm but I was told I was on the top of her list. She told me that I could use the vehicle as a trade in, that they would give me a little $$, asked about the taxes/plates that after 6 wks I had not received yet, BECKY stated that money was already gone that the plates were there. I will be suing Rockford Lane Auto Sales for every penny and more. They lie, the tax money they put in their pocket until you have made enough payments and haven't had to call you for a payment. It disappoints them when you live up to your obligations because they do not!! I would not buy from this lot, they have nothing but junk on their lot and will bend over backwards to screw you to the wall!!!!

When I got my car, they changed the mileage on it after I purchase the vehicle! The owner's son…read morecalled me a black bitch and threatened to fight because I didn't have a number to provide for my profile.!Unprofessional!!!' I was speaking with his mom, and of course, I was upset because she didn't keep her word!!I HATE THIS PLACE

These are the easiest people to deal with when it comes to rebuilt vehicles. There mechanics and…read morebody work gets done professionally and the vehicles are sold for really cheap I would recommend everybody to look at there website and you'll notice the same thing. A++

I purchase all my used vehicles from Jeff Harvey's for a long time and have always been satisfied.read more

Typical used car salesman LIES! I was told on the phone the car had 9 YEAR OLD TIRES and that…read morewould be a negotiating factor. After driving over 2 hours and 100+ miles + test drive, I was told, in no uncertain terms, the PRICE WAS FIRM! To replace the tires with comparable Michelins (NOT 9 YEARS OLD) would cost roughly $1700. LIES WON'T SELL CARS! STAY AWAY AT ALL COSTS!! They wasted 5 hours of my time and $$$ in gas money to drive there and back home. SHAMEFUL, UNPROFESSIONAL, TYPICAL USED CAR SALES TACTICS! Again - STAY AWAY AT ALL COSTS!!

Absolute worst place to buy a vehicle. Fraudulent service history and had problems right after…read morebuying. Have been trying to get things fixed for 6 years now and nothing is ever really fixed. Do not buy from them.

Full disclosure, I work for another auto group. I come here from time to time to drop off cars we…read moreneed serviced because we don't sell Fords. Their service department is always unfailingly polite and helpful, when sometimes you don't get good help when you're coming from a 'competitor.' I've gotten good service both in and out of my 'uniform' identifying me as an employee of someone else's dealership. I usually interact with Will and he's a great help. If I had my own Ford to get fixed I'd bring it to Byerly.

They charged my friend $489 just for a car battery! They changed their service dept and it's all…read moreseems sketchy now, all the decent guys are gone.

The customer service here was fantastic. The salesperson, Joe, was incredibly friendly and didn't…read moremake me feel pressured. He even sent me a video of the 2025 Crosstrek before I even came in! I was thrilled to test drive it and fell in love with its adorable and comfortable design. Although I haven't made a purchase yet, I know I'll be coming back here when I do. These guys are awesome because they don't rush you into a sale. I really appreciate that.

Failed to fix noise issue in warrantied vehicle after 5 attempts. Each time mechanics left huge…read moregrease marks on my leather seats (never corrected), white residue all over my rear and front seats, scratched the exterior of my vehicle, and stained the headliner with greasy fingerprints. The office also "test drove" my vehicle each time and burned my own fuel each time for days without consideration of compensation. Multiple times I came back with at least 1/4 or more of a tank gone. All for nothing to be resolved. After using my own time to bring my vehicle in and be without one for 5 separate occasions I'm at a loss as what to do. I contacted the customer advocacy group and asked they reach out to solve this. The service director has yet to reply back to his internal counterpart for multiple business days. Regardless, he has been less than helpful in getting this resolved.

This car business has something most do not-longevity. This means they run a very good operation…read moreand provide vehicles that will be fairly priced. I have purchased cars there over the past 15 years. I recommend you check them out for a used car.

Absolutely happy with the entire staff at gardeners, I have bought several vehicles from them all…read moreat great quality

I went to purchase a tesla used from them. I asked for a battery test on the car and they refused…read moreto do it "unless I were purchasing the car that day". scammers, stay clear.

Great experience. Izzy, Sean and Will were great to work…read morewith. I love my new CRV Hybrid Sport-L.