Full disclosure, I work for another auto group. I come here from time to time to drop off cars we need serviced because we don't sell Fords. Their service department is always unfailingly polite and helpful, when sometimes you don't get good help when you're coming from a 'competitor.' I've gotten good service both in and out of my 'uniform' identifying me as an employee of someone else's dealership. I usually interact with Will and he's a great help. If I had my own Ford to get fixed I'd bring it to Byerly. read more

They charged my friend $489 just for a car battery! They changed their service dept and it's all seems sketchy now, all the decent guys are gone. read more

My girlfriend and I went in to purchase a car for her, Aiden was our sales rep and he did a wonderful job, very kind, personable, helpful, knowledgeable about his products and eager to do whatever it takes to make sure we felt comfortable with the car and the deal. Lavonda at the front desk was also very warm, kind, and welcoming; I have no complaints about these two, nothing but positives to say about them. Unfortunately, that is where the positives stop. The management team killed the deal (possibly?) before it even really began. We hit a mild snag with a cosigner needing to travel about 12 hours round trip to sign some of the paperwork. First they blamed it on the bank, saying they required it, then the new car manager Evan told me it's actually their policy and they haven't even talked to a bank yet. Then when I asked him about the discrepancy in what I was being told vs. What I'm now being told he got incredibly offended and defensive. He treated me as if we were adversaries and spoke down to me because "I've been a sales manager for over 20 years" (I can tell. You're clearly not used to having your lies questioned. Very long-term middle-managment thing to do in my opinion, but my opinion might not be worth much, I only have about a quarter of the time in the auto sales industry Evan here does.) He also insisted that him even speaking to me was illegal because "I'm not on the deal" then, when I asked him to cite the law he's referencing he took a very long, condiscending route to tell me no. (Because the law doesn't exist. He's just saying whatever he feels will get someone off his back) He then proceeded to describe a hypothetical situation that was completely unrelated and ended it with "then it would be illegal for me to discuss rates or terms or credit with you" (which is actually correct but based on his track record it seems to me that was just an example of a broken clock twice a day.) to which I asked him "have I asked you anything about any of those things?" To which he said "Not yet." Which sealed the deal for me that this man clearly isn't actually listening to me and only wanted to get me off the phone. Which is about in line with the experience we had with the rest of the management team who seemed to actively avoid talking to customers if they could. Evan also told me they were "holding the car for y'all" which, after speaking with my girlfriend, turns out she was told explicitly that it wasn't going to be held without a $500 deposit. Who knows which is actually true? Their website says their locations are "all backed by award-winning service, express online shopping, and a deep commitment to treating everyone like family." The service truly was phenomenal on the ground level, but much above that and the only award they're winning is the hall of shame. Their version of "express online shopping" seems to mean "pick it out online and then come in and do the whole thing in person" (read: literally non-existent) and if this is how they treat family, I'll skip the reunion. I don't want to listen to uncle Evan tell us all how he used to be able to throw a football clear over them mountains and he would've gone pro if it weren't for his bum knee all day. Evan left a bad enough taste in my mouth that my girlfriend and I will be taking our business elsewhere. Everything about this place's management seems to thrive on shady backroom dealings and lying to customers about things they don't even need to lie about. If you want an easy, professional car buying experience, unfortunately I don't know where to point you, but I do know it would not be Byerly. UPDATE: They saw my review and asked me to call them so they could try and change my experience with them. I called, explained, she told me to hold on, went silent for a few minutes, blind transfered me to someone's voicemail, and days and they still haven't gotten back to me. Now they're trying to use me as an instrument to lie to you. These people do not do honest business at any point when provided an opportunity to. Stear as clear from here as you can. read more

Best dealership in the state!! Great inventory and prices and amazing staff. Only place to buy a ford or Nissan! read more

My family has bought one new and two used cars through Byerly Ford and each experience has been great. The sales staff is very friendly and easy to work with and the service after sale is fantastic. We have been using their mobile pick up and drop off service for oil changes and it makes the process so much easier. Would definitely recommend Byerly if you are looking for a vehicle. read more

Good selection and prices. Great staff. Easy location for access. Clean and comfortable.

Byerly is the best for your Ford/Nissan needs! The staff couldn't be more professional and friendly and negotiate the best deals!

Not a good experience. The front parking light was broken, and evidently the car I purchased from them, had a recall that expired in 2023 and Byerly didn't check to see if the work had been completed. It hadn't. Buyer beware!! Do not buy a car from this dealership read more

worked with Matthew & he was amazing! this is the second purchase through byerly and everything went smoothly and quickly! couldn't of asked for a better experience or customer service! thanks Matt and the byerly team for making the purchase so easy! will be back!! read more

We recently bought our 2024 Maverick from Dakota at Byerly Frd. Dakota was excellent. He did not high pressure as salesmen could do. The entire experience was a really good one. Our son Jarrett was with us and Dakota treated him with total respect. We had wantd his opinion on thetruck. We drove in from Fern Creek and after talking with another dealership who high pressured us we made the righ decision to go to Byelry Byerly Ford. Dakota was an excellent salesman and very knowledgeable and answered all our questions.We would bu another vehicle if we ever need another vehicle. read more

Karen Wheeler helped me with my purchase of the car of my dreams and she was exceptional. Worked with me on price and financing. Helped with any questions that I had. I would definitely purchase another vehicle from this dealership. read more

Scheduled a quick oil change for 10 am. Took my boyfriends truck up here to get it done. Figured it would take at most 1 hour. Turns out they pulled the truck out of the shop and didn't get to it until 2 and a half hours into me being here. Have not been told it will be discounted yet, but if it isn't then we will NOT be returning to this dealership. Absolutely uncalled for to have to wait OVER 2 and a half hours for an oil change. Also, worth noting, there were several people in the waiting room that got here after me, who have left with their vehicles while I have also been waiting. EDIT: I am still waiting. It has now been 3 hours. read more

Byerly Ford - Waiting area - Car Dealers Near Me - Louisville, Kentucky

Worst customer service. Spoke to two managers today and they told us they don't value us as customers because we bought an extended warranty through somebody they don't deal with. They refuse to work with the warranty company and we have spoken with the warranty company more than Byerly has. We were overcharged labor and charged for parts that were not installed on the truck. Do not use this company. read more

Byerly Ford has a competent and professional-service staff. Recently had service to vehicle. Estimated charges before repairs. Chris service manager was awesome. Thank you for competing as promised. While waiting I found their waiting area very comfortable. read more

Buyer beware: This dealership plays games I emailed about information on a vehicle I saw on line. Kat called me this morning stating the vehicle was in stock at the showroom. We drove 2 hours out of our way, wasting our time and VERY precious gas to get to the dealership and they said that the vehicle had been sold a week ago. Make sure that when these people call you that you ask specific questions since they want to be underhanded and get you into the dealership at whatever cost. Let's just say, I am not thrilled to be lied to or if not lied to, then Kat doesn't know how to do her job as a customer service agent. She is a poor reflection on this dealership and the main reason for this review. Don't waste people's time. read more

Karen Wheeler was AMAZING! We went in there not really knowing what to expect as this was our first time purchasing from Byerly. She was very helpful and patient with us. Highly recommend going to see Karen! read more

I am excited to say that the Service Department has really stepped it up since I visited a few years ago! They used to be slow on minor jobs and not great at communicating. My recent experience was completely different! They were quick with my estimate and gave me updates. I was given an appointment same day! The waiting area is very nice and comfortable. They have snacks and coffee too! When I went to pick up my car, I had to wait a few minutes for the cashier. He didn't go through the work I had done or ask if I had any questions but was friendly enough. When he called for my car, they brought it in a jiffy! read more

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I drove 45 min to look at a truck that I'd been communicating with them on messenger and phone. I was assured it was ready for me to take a look at. They even scheduled a time so the "manager" could make sure it was ready for me. It was nowhere to be found and was finally told it was being serviced and , in fact, not available. I won't be returning. Good luck surviving. read more

Let me start by saying I have very little experience with buying cars. Granted, I just bought my third one, but when I was trying to find a used vehicle six years ago, I couldn't find a single dealer who was willing to help me out. As an extremely frustrated then-21 year old, I ended up at Byerly Ford. Tom Hyland was the dealer I worked with, and while all other dealers in the city basically laughed at my measly budget, Tom gave me THREE options for cars in my price range! When I left the lot in 2007, I drove off with a car that was in my budget (and actually worked). I ended up driving that car to the point of no return. As it came time to buy a new car, I so greatly appreciated Tom's prior help and I knew I was interested in a Ford; it was a no-brainer to go back to Byerly Ford. My dad and I returned for a visit on a Saturday, and I paid for and left with my brand new red 2013 Ford Fusion that Friday. I was pretty specific about what I wanted, and Tom Hyland worked hard (and made many phone calls) to find me exactly that. Spending so much money, I couldn't settle on what I wanted, so getting exactly that and in a fairly short time frame was greatly appreciated. Everyone else I interacted with was kind and treated me well. I'm knocking on wood as I type this, but if I ever need any repairs or help in the future, I will likely be right back at Byerly. I'll also add youngest sister got her first (and only) car here (used) as a 16 year old; I guess it has become somewhat of a family tradition! read more

Karen Wheeler just helped me get another great car from Byerly!! It is always great to work with Karen as she listens to what my needs are and works to fill every one of them. She does all the work so I just show up, sign paperwork, and go home happy. I like that she is a prayerful person too and very trustworthy I never have to worry about being taken advantage of by her. Her hard work and dedication to customer service builds a solid reputation for Byerly read more

I bought my car here 3 years ago. Prior to biying my car, I had my 2006 Ford Fusion serviced here until the day we traded her in for a new one. The service dept, specifically my service manager Chris, has always provided outstanding service and always been helpful. I traded in my 2006 Fusion with 240k miles, and am about to hit 100k on my 2014, so as you can see I am a frequent customer here. I love their no fuss car selling tactics, and amazing service and support. I will continue to choose Ford and this location for my service option. Not a better service option in the city, trust me, I've tried them! Check out their Ford service credit card, zero % on large purchases and additional rebates when you use their card! read more

I would give this a 5 star if I was rating the sales team, but the finance manager is a jerk. Send him to customer service classes.

I scheduled service for my Van online and it was very easy to do, that's where easy took a leave of absence. I went in to the service department to drop off my key and the lady told me I was in the wrong spot and directed me where to go. I thanked her and headed over to the other shop that is on their lot, I was greeted in a pleasant manner and I explained I was sorry I was 5 minutes late I was at the other shop. He said I should be at the other shop and called over to see what was going on. Clearly they didn't have a clue what was up so after a couple minutes I told them I'd take it to another dealership and departed. If this is a reflection of how they do things, I'd prefer to spend my money elsewhere. Pro tip: Take my key, explain I'm at the wrong shop, but it's no problem you'll take care of it. I would have felt like you appreciated my business instead of passing the buck to the other guy, then the other guy was gonna bounce me back, instead, you lost a service customer, and someone who is likely to purchase another Vehicle in 6 months. read more

Purchased a Used Tacoma from Byerly in June with Larry Wenning as my Salesman. He was open about any issues and gave me plenty of time to make a decision. It was a quick and convenient Buy. I want to especially give a Big Thanks to Patty in the office for getting a corrected odometer statement to Indiana DMV. Patty went way above to work toward getting me a clean Title. read more

SO after a week of looking at vehicles my husband and I ended up at Byerly looking at a new base line explorer or a 3 year old xlt explorer. we were told that both vehicles had 4 wd and tow packages. The salesman had repeatedly asked me what I wanted on a vehicle, my reply was always the same, 4wd and tow package. After much back and forth my husband picked the used xlt that was supposed to have 9000 miles left on the factor bumper to bumper. While in closing the finance person showed how sexist he was. Our trade in was in my name only yet he had my husband sign all paper work for the deed transfer on my car, because when the document was wrote up it was wrote only in my husbands name. 3 days after we bought it the AC went out. the dealership was took it in and fixed it. When I went to pick it up the sales manager guy said "well we just put a new clutch in the ac. The clutch controls the ac". We bought an extended warranty at that time, that was when we found out it had no bumper to bumper left, that had expire 4 months prior. The check that I wrote had only my name on it yet once again the finance man wrote the paperwork to where only my husband name was on it. To top it off we just found out the vehicle does not have a tow package. MORAL of the STORY...they misrepresented the vehicle and treated me like I was a second class citizen. SO I would strongly advise not going to Byerly ford in shively. read more

Karen Wheeler is amazing. I came in last minute to find a vehicle in our $5,000 budget and she hit spot on. We were there an hour and had already found the perfect fit for me thank you Karen so much. She went above and beyond read more

Used car salesman are dishonest. Not good on their word. If they say they will take care of something get it in writing otherwise they will pretty much say you never said it. Very disappointed! read more

I bought my 2018 mustang GT from a Kia dealer. When i got it it had some misfire codes and i was told the clutch had been replaced. The first dealer i wanted to go to was byerly because they are close to my house. the first trip, I explained the codes, that I was told a new clutch was in and that i only had owned it for a week. they took it back, called and said my spark plugs were bad and needed to be replaced and they recommended using higher octan fuel like 91/93 for a few weeks. I did this and the codes kept coming back, ran about 4 or 5 tanksof 91/93 fuel. I took it in a second time, I had to wait 4 days for it to even be looked at again because the "same" tech was supposed to look at it and he was off. when they did, they argued with me that they didn't tell me to use anything other that 87 (which is false as i have it recorded). then the proceed to tell me i'm putting e-85 in my care and i told them i don't even know where to get that. they also said its my gas pump, and i told them i take my wifes car and my truck to that same pump with no issues. I picked my car up and they tried to get me to smell some gas the said was from "my" car, but who knows where it came from. I took my car to bill collins ford, they took the time to give my car fixed. it ended up just being the clutch. I would never ever recommend anyone go to byerly for service. If you need to go any place for ford service take it to bill collins, they will get you taken care of and not try to make you sound like a clown and argue everything. read more

When my daughter moved to Louisville to go to school 1300 miles away I was very concerned about making sure her car remained safe to drive. I found a local dealer nearby while she was at school and brought her truck in. I met Henry then and immediately I had trust in the dealership. Over the three years while she was in school, I would make appointments with him so she could have some minor repairs done and a couple of majors, too. Henry was always quick to get the job completed and at a good price. Byerly is definitely a dealer you can trust! Thank you for the great service over the years! read more

I wouldn't send my enemy to this dealership. The finance manager Brad is a liar. The contract was misrepresented to the finance company. Not what we agreed upon at all. Something I was extremely clear on. Wouldn't fix his mistake so I end up getting screwed. They misrepresented the used vehicle by not disclosing all the things wrong with the car that have been revealed over the last several months. Just horrible. Don't waste your time. read more

I bought a new 2013 Nissan Juke and after 5 Nissans including 2 Maximas I love my Juke best of all. If I bought another car I would definitely buy another Juke and have had more compliments on it than any car I have bought. The Service and Collision Department are the only people I will take my car too. I LOVE My NISSAN JUKE! read more

I've bought my last 5 vehicles from the Ford Dealership. Larry Winning is a great salesman to deal with. He always shoots straight.

Karen Wheeler was our sales contact. She was helpful and friendly. We would not hesitate to recommend Byerly Ford to family and friends. Go talk to Karen if you are looking for a new Ford Vehicle!!! read more

Buyer Beware! Do not purchase a used vehicle from Byerly auto group. We purchased a new Pathfinder in 2014 and all went well so we decided to return when looking for a new vehicle for my wife and a used vehicle for my 17 year old son. We purchase a used ford escape for my son and within 2 hours of leaving the lot the Check Engine Lights started signaling. I reached out to the dealership via phone and email to inform them of the issue but received no reply. the next day I called the Used Car Sales Manager and he basically told me to pound sand because I purchased a used car and there was no warranty. I did not expect a warranty but I did purchase in good faith from what I thought was reputable company so I assumed they would stand behind the vehicle for at least 24 hours. Anyway, the day after purchased a used vehicle from Byerly we are spent $350 in a repair shop. My mechanic said it was not a new issue and the Check Engine light could have been reset but could n't be sure. Either way Byerly demonstrated some shady business practices and I will never purchase another vehicle from them. I suggest to anyone in the market for a used vehicle to avoid Byerly Auto Group. read more

The Quicklane people are amazing. They always do a great job. They do miss a couple of things, like the tire I asked them to look at, but I have never had a bad experience here. Clean. Well managed. Popcorn! I go here every time. read more

I usually go to the Ford dealership off outer loop. With that said they had forgotten to turn off my oil change alarm. I work across the street from this Ford dealership so I though I would call. They were very polite and answered all my questions. I also think that their remodel looks amazing. I can't believe how much they have changed. I think I will move my business here to this location. read more

I recently bought a car here nice car and everything but needs new tires, needs oil change? Shouldn't they change that guess not

This review is of the Byerly Ford/ Nissan used car dealership. While shopping for a good vehicle for myself I found an attractive vehicle online at this dealership. I called in, Set up an appointment, and checked the vehicle out. All good at this point, up until we got into the details. I wanted only a specific lender (Auto Truck Financial) as I am a member and they offer the lowest rates. My salesman said that I needed to finance through them in order to get the vehicle, so I stated that I only wanted my credit run through that institution, and singed off allowing him to run my credit. Suddenly I am getting notifications from my credit monitoring app that my credit had been run through SIX different lenders. My salesman tried to assure me that he was only trying to get me the "best possible" rate and was EXTREMELY pushy when I told him that I still had other offers that I was considering. He even gave me a discounted vehicle price, which we both agreed on when I told him that I would be returning with the proper loan documentation a day later. When I returned he did a complete 180 and said that I couldn't have the vehicle price that we BOTH AGREED ON. I couldn't get him to drop the price even after I showed him the Blue Book pricing, and displayed that the vehicle was overpriced. Long story short I took my business elsewhere and found the same model vehicle I wanted, but it was a year newer, had less miles, more features, and was cheaper. Don't jump at the first car you see. read more

I was looking for a new car because my current lease is coming up and wanted to explore my options. Silvia reached out to me in regards to my interest and clearly never paid any attention to what I was telling her. She said she could get me into a car for $300 over what I was wanting. When I told her that is more than I was wanting to spend she got extremely snarky and smarted off to me about the price of the car and that I should "keep that in mind". First I am not an idiot. Second, if you think that I will continue to do business with someone that thinks they can talk to a customer any kind of way you are wrong! My family has purchased many cars over the years from Byerly, and sadly they will not be seeing my business, not they care. I can't believe that a company would allow their employees to talk to customers the way she did. read more

My husband and I are researching to find our soon to be 16 year old the vehicle she wants at the best price we can find. This dealership had a price listed on the vehicle that was unbelievable compared to other dealers, and it meant a 9 hour drive to get the vehicle but it would worth it to save the money. After multiple emails and the sales person knowing how far we lived away, my husband called to talk logistics; then, he is told... well.... the internet prices are actually for ford employees. Ridiculous. Were they expecting us to come that far and then spring an extra $10,000 on us. BEWARE. As long as you are not expecting to get the internet prices, you may be ok. read more