Have used Santa Fe HVAC for years. Did a great job on quickly replacing my AC when it went out…read moreabout 3-4 years ago on the hottest day of the year. Current technician is high quality guy, Mike. This company is now owned by PRIVATE EQUITY and is everything bad you have ever heard about PE. Coldest day in December, Saturday night, heater goes out around 9PM. Called and the answering service didn't even know what company I had called. "Someone will call you back on Monday when they get into the office." HELLO!?!? my heater is out on the coldest day of the year. Is there is no emergency service available? "Oh yes, we have an emergency service option and they will call you when they get in on Monday." Monday 9am, got a call. VM. No urgency, no nothing. AVOID Santa Fe HVAC and any other company that is PE owned. I was on a service agreement and they would not refund the unused visit. AVOID.

My mother scheduled a appointment for a fall check up on a system she purchased 11 years ago from…read morethis company...has had 0 problems from system and techs for a very long time ...however the tech that came recently was not professionally dressed with shoes falling apart ....my mother was not comfortable giving this employee her debit card BASED on not professionally dressed .. she chose her credit card .... 2 HOURS LATER THE CARD INFO WAS ATTEMPTED USE AT A FAST FOOD LOCATION!!! ...WTF ...REALLY !!!!!!!!!!!

Called at 4 pm on a Friday with temp outside in the teens and inside house temp down to 59. Heating…read moresystem had stopped working. Mark was here within an hour and worked for 2 hours to trouble shoot and do an interim fix. Mark reviewed options for replacement. Old system is 23 years old. Mark was able to provide a complete HVAC made by Trane installed quickly. Very professional and considerate. Excellent communication. Highly recommend.

I highly recommend Jack Harrison Heating & Air Conditioning. The owner and staff are professional,…read morebut friendly and informative; their prices competitive, no upselling or pressure; our AC installation was promptly scheduled and went very smoothly -- we barely knew the technician was here. An overall terrific experience. We won't hesitate to call Jack Harrison HVAC for any/all future needs and suggest others do as well.

I reached out for service but never received any follow-up, call, or estimate. Because they didn't…read morerespond, no interaction happened and I hired someone else." I contacted them but never got a follow-up or call, so no interaction ever happened."

Fair price but went with a different contractor who gave me a better deal and wasn't hires by a…read moresecond company

How quick and friendly they were getting back with me and letting me know they're ready I…read moreappreciate you will recommend you little job done thank you

This company is hot garbage. Was an ASAP member with them for years. Had a pluming repair that…read morewent wrong less than a year ago should have easily been under warranty. As usual they implied it was my fault or act of nature. When trying to resolve it they would not even return my calls. I contacted the BBB but appears to be going nowhere. They seem to only care on upselling you or quick to take your money. But when you need them to hold up their workmanship or at least a courtesy call of discussing a solution you get ghosted. Would give them 0 stars if I could. Stay clear!