I've used Lancaster to come out and service my heat pump. Of course you never need the heating and…read morecooling company except when it's a 110 or 10 below, so the woman who took my initial call was very upfront with not promising sooner service than what could be delivered. So when I was scheduled the technician was prompt and on time. He explained what needed fixed, what was under warranty, and what I should watch out for in the future. I felt the service was thorough for the money I spent. He did say if I signed up for a twice a year heating & cooling check up I would get 10% off which I did. I have yet to hear back from them, but I have yet to have any problems since my repair.

I was so pleased with this company and their commitment to service. So pleasant to deal with. I…read morewill always be using them as needed and highly recommend them. The cost was extremely reasonable as well!

They fixed it dishwasher. It was clogged, and making a huge mess. They fixed it, and cleaned up…read morewell after.

DON'T go with them unless you just want to throw away money with no resolution…read more Technician was friendly -outcome was negative. The tech came to work on our mini-split system which has been icing up. After rinsing our outdoor unit with a hose and saying the refrigerant was fine. He left with no solution and no recommendations. He left and our unit began icing over again 30 minutes later. My husband called four times over the next week hoping someone could come finish the job or quote us for the installation of a new system. He could not get the owner/manager to call him back or have anyone come back out to finish the job. It was hot and we were getting nowhere, so I had to go purchase a window unit to keep my house at a bearable temperature. THREE WEEKS LATER AFTER CONSISTENT CALLS AND LEFT MESSAGES My husband finally was able to speak to Matt who said they were busy and we should go with someone else if they could get us in. He claimed that he called my husband's number and attempted to leave a message, but that his voicemail must not be set up. His voicemail works properly and he had no missed calls from any numbers associated with the business. It felt like a flimsy excuse and he did not seem concerned over the fact that we 1. have had no air conditioning for three weeks or 2. that his company charged $150ish for hosing off an outdoor unit and not fixing or offering solutions to the problem. Very disappointed in the communication, outcome, and excuses. 3. In total We've spent about $300 - $150 for their fee, $150 for a window unit) and I will spend even more as a different company comes out tomorrow to do a REAL assessment Save yourself time, stress, and money and go to with a different company.

Toilet blew a gasket. A technician was on it within an hour from calling. Super friendly service…read moreonly looking to repair what's needed and didn't try to upsale anything. Great quality work at great prices. Highly recommend and would use again.

Just the best people ever. Ashley got the tech out to us within 45 minutes of our call late on a…read moreFriday afternoon. The whole difficult situation was handled perfectly and professionally at the agreed upon price (which was more than fair, by the way, and better than any of their competitors that we called). There were no problems, no upsell and nonsense. Just came, did what they were there for in the most friendly, professional way possible, and went on their way. Wouldn't ask for a single thing to be different.

The man provided a fast and accurate diagnosis. Pricing was fair. I am going to call them on my…read morenext concern

Ryan came right on time, with a mask. Very knowledgable, thorough & personable! Highly recommend…read moreboth Ryan & Scott!

From the owner: Comfort Designs Heating & Air Conditioning, Inc Provides Ac Contractors, Heating, Air Conditioning,…read moreFurnace, Heat Pump, Electric Heat, Duct Cleaning, Indoor Air Quality, Oconner Triangle,Grainger, Commercial System Design & Project Management to The Spring Hill, KS Area.

Called Shana (who says she is the owner). Set up an appointment to have our Amana Heat Pump…read morerepaired (warranty service). They were to be at my home on 6/12/2019 at "12:00 to 1:00 pm". Never showed. They called and said they would be "a little late" and make it at 4 pm. Never showed. They called and said they were "running late" but would "definitely be there this afternoon". Never showed, never called again. I waited until the next day at 12:45 pm, having never heard from them, and called Shana, she apologized, said they "had to fire someone" and they have a "new guy" "that I guess we put too much on". And that's it. She admitted that they never showed up and never called, nor made any attempt to call me the day after. I reported them to Amana/Goodman, for whatever good it might do someone else.

I have used this company since 2001. In 2001, our A/C went…read moreout. With 4 geriatric dogs at home, I panicked, it was 100 degrees outside and I had to get the A/C fixed, QUICK!!! Since then, I have had to have repairs in 2007 and 2008. Again, quick service, great and friendly service men. They have always understood my concerns about the dogs being too hot. They have always gotten to us quickly. Fast forward to this morning. Woke up, after a power outage last night to find that the A/C was not working and it was quickly getting warm in here. I called in for service, she assured me that the would get me take care of this afternoon. It may be 1pm or so, was that going to be ok? I assured her, that as long as they got to us today, we'd be fine. I would take the dogs out if I had to. 10:30am; Mike *(the service guy) was knocking on my door. He remembered me and the dogs when he saw the work order. He remembered that I had special needs dogs and had to have our A/C. So he bumped me up on his list, hoping he could get us fixed quick. By 11:15 this morning, the A/C was up, running and good to go. He checked our charge, looked everything over, replaced the Capacitor and had us ready to cool off! Mike has made our last 3 service calls, he's never bothered by the loud and rambunctious BIG dogs that greet him at the door, tails wagging and tongues lolling. He just asks them if they are hot and assures them he'll get them cool in no time. What a wonderful company, what a great repair man. In 10 years, I have never ONCE been disappointed in this company. If they are more expensive than other companies, I don't know. I won't bother to find out, because this type of service and care from a company is priceless. My pups think so too! As my middle one was bounding through the house, squeaking her squeaky toy after Mike left! If you need service for your A/C or heat, I wouldn't hesitate to call this company and have complete faith in them! And the dogs say the same thing, because they have always greeted Mike like he was supposed to be here!

Devon has provided years of wonderful heating and cooling service, I can highly recommend. He…read morealways correctly assesses needs; offers solutions and accurate cost estimates; and leaves with everything working perfectly. You'll know within minutes this is a friendly guy who doesn't push...just delivers. It was zero outside the first time I called for service. He arrived quickly, as now I have learned to expect, and surely will please you, too!

Love the Day's and how quickly they responded. Very efficient and made it within a couple of hours…read more Amazing service. Would recommend to anyone!

Furnace went out. They checked out the system and found out a small part (resister?) blew…read more Instead of tossing the entire board and replacing it, he replaced the part. Cost difference was over $300.00! NICE! It came down to a service and plus $100 for the part. Plus, they checked over the system as part of the call. I've used him for about 20 years on both my own home and the investment properties I used to own. No one has ever come close to beating him on service or price. He really is as good as you will find.

Price was fair, quality of work was OK, personable and easy to work with. Left all the extra…read moreductwork and vents for me to dispose of and clean up.