Told me my 350 gallon stand alone hot tub is "portable" and they don't work on them?? I have had…read morepumps replaced, heater replaced. By other hot tub places??? Very unprofessional

Tried to get a quote for a water feature pump and filtration system. Never called back!read more

We bought our hot tub here about 8 years ago. Has been great. Recently it needed some service and…read moreTony was super responsive. I would definitely recommend them for both purchase and service.

From the owner: We have served Snohomish County and surrounding areas for over 35 years. We sell New Spas and our…read moreSpa Service team exceeds 40 years of knowledge on the field. Customer Service is our speciality. SpaCo also sells Chemicals,Spa Covers,and Accessories.

This place is honestly unbelievable, and not in a good way. I paid to enjoy the pool, but instead…read moregot one of the most frustrating and pointless experiences ever. The rules are completely over the top. You have to be 16+ just to use the hot tub, which already feels excessive, but banning pool noodles is next level ridiculous. I didn't even bring one, they literally had a whole bin of them there, just sitting there that no one is allowed to use. What is even the point of that? Then, after paying, I was forced to wait 30 minutes for absolutely no clear reason. No explanation, no organization, just standing around while time was wasted. It honestly felt like they didn't care at all. And the sanitation? Questionable at best. For a place that's supposed to be about swimming and cleanliness, it did not feel clean or well-maintained. Overall, this place manages to be strict, disorganized, and underwhelming all at once. Charging people for this kind of experience is wild. I definitely won't be coming back, and I wouldn't recommend it unless you enjoy paying to be annoyed

We booked open swim for our two young girls and enjoyed ourselves. Lots of pool and rec space for…read moreswim. Shallow area, water tower, lazy river, whirlpool and a slide. It was super crowded when we were there, but I have heard it can be packed. I think the locker/changing room areas need an update or maybe just cleaned more frequently. But otherwise we had a good time and will be back.

Customer service is very unresponse. We've been waiting 4 weeks for someone to come out to help us…read moreget the hot tub back in service. Not only did they set up a date and didn't show up but they refused to work with us to come out at a more convenient time for us. Would never recommend this company to anyone. (They even charged us $100 to just set up an appointment)

In short, OHT headquarters denies any responsibility for the leak in my hot tub that began during…read morethe warranty period. When OHT responded to BBB, OHT completely left out the facts that there were leaks in the hot tub two times during the warranty period that they came out to fix only from the INSIDE of the hot tub and only with "sealant." Not long AFTER the warranty was up, the leak presented itself again, OHT sent out a technician that verified there was a leak, but this time said it would require them to find the leak from the OUTSIDE of the hot tub by searching through the hard foam insulation to the tune of an unknown dollar amount. The tech said it would cost at least $1,200 and as much as $2,700 (or something like that). I said then, OHT should be responsible for fixing the leak since it wasn't fixed properly during the warranty period. The tech checked with the company and told me no, it wasn't covered. Then the tech advised me to use "Fix-A-Leak." The tech wrote down on my service receipt "$1,500 + or -". OHT also imply it is my fault, because I did my own work on the tub (I did only after the warranty). In fact, the only work I did was to replace the water pump (that they already replaced themselves during the warranty period that failed again, and that's why I replaced it), and I replaced the heater. Both fixes were only done in the front compartment and have nothing to do with the shell of the hot tub. *** also claimed we didn't maintain the chemical balance, yet each service report showed the water balance was "good," but even if that were not the case, nothing in the warranty said it was void for poor chemical balance. You can decide if this was ethical or not.

demon, the owner, was super friendly, helpful, and knowledgeable. We had some specific needs for…read moreinstallation, and he worked with us every step of the way until we were completely satisfied, even to the point of coming out to help the installation himself and make sure it went without a hitch. Given the quality of service, I would have expected to be charged a little more, but the spa prices were similar or better than other dealers even just up the street! I would not hesitate to recommend this dealer to anyone interested in buying a hot tub. Ours has been great, and I really could not have asked for more. We did a lot of research on the internet and in person, visiting dealers all around tacoma, and in the end Elite Spas Northwest was the best option by far.

From the owner: We provide the highest quality, full service custom built-in hot tub, swim spa and canine…read morehydotherapy sales in the Northwest. We serve our customers with honesty and integrity, supplying them with personalized, professional products and services to meet their needs. Our technicians are licensed and bonded electricians with over 25 years experience. We have a full service department to repair hot tubs, swimming pools and swim spas; we cover all areas of repair, both plumbing and mechanical. We service all areas of King and Snohomish counties.

I have several issues that compounded together to result in this poor rating:…read more 1. Delivery Issues: I bought a spa from Brown's because they carried the brand I was looking for. I hired a delivery person who they regularly work with. The delivery team even gave Brown's a heads-up before our scheduled date -- but when they arrived, Brown's acted like they had no idea and the spa wasn't ready for transport. On top of that, the spa was dirty and clearly hadn't been cleaned beforehand (and no, it wasn't from transport). 2. Service & Support Failures: Shortly after setup, we began experiencing multiple issues. The biggest problem was that the pumps would die after only about 20 minutes of use, and we kept getting a persistent plumbing error with no clear cause. Our first call was dismissed by the owner, who told us the spa "just needed to run and get the bugs out." When the issue continued, I called again and spoke with Cameron (the son), who came out to look at it. He brushed it off as "normal" but said he'd call the manufacturer. I raised several other concerns, but his response was essentially "I don't know, I'll call the manufacturer again." He said he'd follow up -- but that never happened. Frustrated, we asked for another authorized service person and were referred by mfg to Tony from Spa Co. in Snohomish. Tony immediately contacted the manufacturer, got new pumps ordered, installed them, and quickly identified the root cause of the plumbing error: the water had been flowing in the wrong direction. He fixed everything efficiently. Unfortunately, because we purchased the spa through Brown's, we ended up having to pay extra for service -- the manufacturer only covers a small portion, and Brown's provided no real support. Long story short: No, I absolutely do not recommend Brown's for a spa purchase or service. Their lack of preparation, follow-through, and basic customer support was incredibly disappointing.

Brown's plumbing came out. We're here an hour charged me for an hour and a half. They said my job…read morewould be 350. It ended up being 645. They said they would talk about it with me and they refuse to answer the phone I will never use them again and I do not recommend them.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

My 26 year old swim spa hadn't been used for 2 years and was in terrible condition. I called Aqua…read moreDoctor and now my swim spa is like new. Aqua Doctor went above and beyond in making sure I was well satisfied with the job.

From the owner: Aqua Doctor is a professional spa and swimming pool repair company and has been around since 1981…read more Our workers are devoted to providing our customers with the best possible results and service. They are highly trained in a wide range of services, so they will be able to handle most any request. When you need a swimming pool or spa repair, make sure you call the pros at Aqua Doctor.

We used Anderson Fireplace for installation of a new gas insert fireplace and I can't say enough…read moregood things about them! They were friendly, knowledgeable and had excellent communication. They didn't charge any extra costs like we got in bids from other companies for the exact same insert and their work was high quality. I highly recommend working with them and have already referred a friend.

I bought my gas fireplace insert from Anderson several years ago and I have always had them service…read moreit. The previous technician they had for years would always take the time to clean and test everything in great detail. The current technician came last year to do the second service in a 3 year prepaid plan I bought and spent about 20 minutes not cleaning much. I had to take it all apart and clean it myself. I just let that slide thinking it would be a one off thing but today it happened again. The same technician my cameras clocked him in at 11:28am and leaving by 11:49am. That would leave him about 15 minutes of cleaning time if you factor in laying out/picking up of tools and writing out the service report. I happened to be home at the time he arrived and he actually had the nerve to try and sell me on doing a prepaid package again because the price is increasing as I was leaving for work. I will have to take it all apart and clean it myself again and in my opinion Anderson owes me my money back for two years of that plan. Attached are photos of the thick dust seen right in front on the control knobs and 9V battery....im doubting any functionality testing was ever done

So if you know what you need and where to find, you'll probably be fine here…read more However, there are many issues. When I walked in I didn't see a single employee, not one. As I walked down the aisles I found 8 in a circle just complaining about work in a manner you really don't want customers to hear. I spent 15 minutes grabbing what I needed and went to ask an employee a question and he's wearing not one but two earbuds and replies "WHAT?!" Do I really need to explain what's wrong with this? I've also never seen so many employees in a workplace on their phones, I feel like I could have even stole anything and not gotten caught. And one last thing, this is by far the dirtiest hardware stores I've ever seen, not even close!

Nobody is ever around to help and in the chance you do find someone they are all some of the rudest…read morepeople I've ever met. Out of all the hardware stores, it's the worst and way over priced for everything. Edit: I take it back, I had to go today and EB was super and helpful