I have several issues that compounded together to result in this poor rating:…read more 1. Delivery Issues: I bought a spa from Brown's because they carried the brand I was looking for. I hired a delivery person who they regularly work with. The delivery team even gave Brown's a heads-up before our scheduled date -- but when they arrived, Brown's acted like they had no idea and the spa wasn't ready for transport. On top of that, the spa was dirty and clearly hadn't been cleaned beforehand (and no, it wasn't from transport). 2. Service & Support Failures: Shortly after setup, we began experiencing multiple issues. The biggest problem was that the pumps would die after only about 20 minutes of use, and we kept getting a persistent plumbing error with no clear cause. Our first call was dismissed by the owner, who told us the spa "just needed to run and get the bugs out." When the issue continued, I called again and spoke with Cameron (the son), who came out to look at it. He brushed it off as "normal" but said he'd call the manufacturer. I raised several other concerns, but his response was essentially "I don't know, I'll call the manufacturer again." He said he'd follow up -- but that never happened. Frustrated, we asked for another authorized service person and were referred by mfg to Tony from Spa Co. in Snohomish. Tony immediately contacted the manufacturer, got new pumps ordered, installed them, and quickly identified the root cause of the plumbing error: the water had been flowing in the wrong direction. He fixed everything efficiently. Unfortunately, because we purchased the spa through Brown's, we ended up having to pay extra for service -- the manufacturer only covers a small portion, and Brown's provided no real support. Long story short: No, I absolutely do not recommend Brown's for a spa purchase or service. Their lack of preparation, follow-through, and basic customer support was incredibly disappointing.

Brown's plumbing came out. We're here an hour charged me for an hour and a half. They said my job…read morewould be 350. It ended up being 645. They said they would talk about it with me and they refuse to answer the phone I will never use them again and I do not recommend them.

We bought our hot tub here about 8 years ago. Has been great. Recently it needed some service and…read moreTony was super responsive. I would definitely recommend them for both purchase and service.

From the owner: We have served Snohomish County and surrounding areas for over 35 years. We sell New Spas and our…read moreSpa Service team exceeds 40 years of knowledge on the field. Customer Service is our speciality. SpaCo also sells Chemicals,Spa Covers,and Accessories.

Loved my experience here! The facility is clean, beautiful, and incredibly relaxing. The staff was…read morefriendly, helpful, and made us feel welcome from the moment we arrived. My friends and I ended up spending the entire day enjoying the atmosphere and amenities. The cafeteria was an unexpected highlight, the food was absolutely delicious. I also highly recommend the Aroma Body Scrub; it was one of the best treatments I've had. Overall, a wonderful experience, and I can't wait to come back!

I used to love coming here to relax and would visit once or twice a week when it was newer, but…read moreit's really sad that I can't do that anymore. The male visitors have turned this Korean spa into a bathhouse. You cant sit in the steam room, sauna, or hot tubs, and rest because the visitors are touching themselves and each other in there. I've tried to give it a few chances recently but this has happened the whole time during my last few visits. I thought maybe if I could visit on different times or days I could find a time to relax, but unfortunately it seems this goes on all day. There are a lot of signs saying there shouldnt be any sexual contact, but they don't seem to do anything. The only safe place for the men who want to relax is the coed saunas because you have to wear clothes and women share the area with men. As a Korean, I am just so disappointed that I can't use this Korean Spa for it's intended purposes. There are bathhouses in Seattle for these things, why can't these guys go there?

demon, the owner, was super friendly, helpful, and knowledgeable. We had some specific needs for…read moreinstallation, and he worked with us every step of the way until we were completely satisfied, even to the point of coming out to help the installation himself and make sure it went without a hitch. Given the quality of service, I would have expected to be charged a little more, but the spa prices were similar or better than other dealers even just up the street! I would not hesitate to recommend this dealer to anyone interested in buying a hot tub. Ours has been great, and I really could not have asked for more. We did a lot of research on the internet and in person, visiting dealers all around tacoma, and in the end Elite Spas Northwest was the best option by far.

From the owner: We provide the highest quality, full service custom built-in hot tub, swim spa and canine…read morehydotherapy sales in the Northwest. We serve our customers with honesty and integrity, supplying them with personalized, professional products and services to meet their needs. Our technicians are licensed and bonded electricians with over 25 years experience. We have a full service department to repair hot tubs, swimming pools and swim spas; we cover all areas of repair, both plumbing and mechanical. We service all areas of King and Snohomish counties.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

I chose Anderson fire to rip out my old gas fireplace and replace it with a wood burning…read morefireplace. Kevin was super helpful In getting me set up with what I needed and the install crew was super helpful. I have had some issues with the door handle not opening properly and they have been super helpful in getting that figured out. I would highly recommend using this company.

We used Anderson Fireplace for installation of a new gas insert fireplace and I can't say enough…read moregood things about them! They were friendly, knowledgeable and had excellent communication. They didn't charge any extra costs like we got in bids from other companies for the exact same insert and their work was high quality. I highly recommend working with them and have already referred a friend.

I don't live in Arlington but drove into town looking for a fireplace store. The business I was…read morelooking for has since gone out of business. So I stopped in All Seasons. I described my problem with the old fireplace (28 years old) showed him a photo. I was concerned about tearing out some nice river-rock stone work. He said he just did a similar job and it turned out great. He quoted me a price on a new unit and assured me the whole install would be great. Went ahead with the deal and am totally happy with the fireplace and the workmanship. Would totally do it again.

The owner would rather brag about how much money he makes and how busy he is rather than help us…read morewith hot tubs. Went to Bellevue to Seattle Hot Tubs, got what we wanted and had a great experience! Marquis spas are great!

Karl at keener spa is a very knowledgeable person, friendly and honest guy…read more Not only did he actually answer his phone, he came out almost immediately to see what he could do for me I know this doesn't happen all the time but I have had people not call me back for hours or even days at a time He quickly diagnosed the problem and offered a few tips in between Great guy highly recommend!

Very versed with spas and how they work. Karl is a straight shooter and answered my call, came at…read morehis first available opening, fixed my hot tub and answered my questions! I have a new spa guy and HIGHLY recommend him!