Poor customer service and wanting to charge you 1/2 of the total cost to cancel the order. That's…read morecompletely unrealistic. In the long run I cancel the item and still pretty much pay almost the entire amount for the returned item, how absurd!

Bought 12 months ago, follow the instructions during installation, cover is already falling apart…read moreand both dealer and Clearwater said I did something wrong. Look at the picture, I've never had a hot tub like this before Clearwater. Not sure what will be the next surprise, but won't buy this brand anymore. Pillows are basically with lots of bubbles and they rejected warranty. Very bad customer experience dealing with them and Minn Spas here in MN.

I have several issues that compounded together to result in this poor rating:…read more 1. Delivery Issues: I bought a spa from Brown's because they carried the brand I was looking for. I hired a delivery person who they regularly work with. The delivery team even gave Brown's a heads-up before our scheduled date -- but when they arrived, Brown's acted like they had no idea and the spa wasn't ready for transport. On top of that, the spa was dirty and clearly hadn't been cleaned beforehand (and no, it wasn't from transport). 2. Service & Support Failures: Shortly after setup, we began experiencing multiple issues. The biggest problem was that the pumps would die after only about 20 minutes of use, and we kept getting a persistent plumbing error with no clear cause. Our first call was dismissed by the owner, who told us the spa "just needed to run and get the bugs out." When the issue continued, I called again and spoke with Cameron (the son), who came out to look at it. He brushed it off as "normal" but said he'd call the manufacturer. I raised several other concerns, but his response was essentially "I don't know, I'll call the manufacturer again." He said he'd follow up -- but that never happened. Frustrated, we asked for another authorized service person and were referred by mfg to Tony from Spa Co. in Snohomish. Tony immediately contacted the manufacturer, got new pumps ordered, installed them, and quickly identified the root cause of the plumbing error: the water had been flowing in the wrong direction. He fixed everything efficiently. Unfortunately, because we purchased the spa through Brown's, we ended up having to pay extra for service -- the manufacturer only covers a small portion, and Brown's provided no real support. Long story short: No, I absolutely do not recommend Brown's for a spa purchase or service. Their lack of preparation, follow-through, and basic customer support was incredibly disappointing.

Brown's plumbing came out. We're here an hour charged me for an hour and a half. They said my job…read morewould be 350. It ended up being 645. They said they would talk about it with me and they refuse to answer the phone I will never use them again and I do not recommend them.

We bought our hot tub here about 8 years ago. Has been great. Recently it needed some service and…read moreTony was super responsive. I would definitely recommend them for both purchase and service.

From the owner: We have served Snohomish County and surrounding areas for over 35 years. We sell New Spas and our…read moreSpa Service team exceeds 40 years of knowledge on the field. Customer Service is our speciality. SpaCo also sells Chemicals,Spa Covers,and Accessories.

Mimi was the highlight. She was so sweet and gentle with the services but rough with the scrub…read morewhich I liked. She is incredibly hard working. I felt so amazing having warm water splashed on me on a plastic table . Tip the masseuse after the service. Showers were nice, the hot tub was luke warm at best and there are no hair ties so you literally have to use your locker key which I didn't like. The vibe felt old in here but it was still a vibe. Receptionist was sorta outta it. But Mimi was the goat

To the Q Spa team,…read more I've been a loyal customer for years and have referred many family members and friends because the service has always been wonderful. That's exactly why this afternoon's visit was so disappointing. I stopped by to ask for a brief tour so my college-age houseguest, an international student, could see the space and decide whether to bring her friends. I've done this before with other guests and family members without issue. This time, the male staff member at the front flatly refused, saying tours are "only for paying customers" even after I explained I am one. The lobby was empty and quiet; there was no operational reason to say no. He was dismissive and looked me over in a way that felt judgmental, which left me embarrassed in front of my guest. The woman working alongside him was warm and professional, which only makes the contrast more striking. I've been coming here longer than some of the current staff, and I'd hoped that history would count for something, or at minimum, that basic courtesy would. I'm not writing this to cause trouble. I'm writing because I care about this business and want to understand how a simple request to show off a space you should be proud of turned into me apologizing to my guest for how we were treated. I'd appreciate hearing back. Sincerely, Andrea

demon, the owner, was super friendly, helpful, and knowledgeable. We had some specific needs for…read moreinstallation, and he worked with us every step of the way until we were completely satisfied, even to the point of coming out to help the installation himself and make sure it went without a hitch. Given the quality of service, I would have expected to be charged a little more, but the spa prices were similar or better than other dealers even just up the street! I would not hesitate to recommend this dealer to anyone interested in buying a hot tub. Ours has been great, and I really could not have asked for more. We did a lot of research on the internet and in person, visiting dealers all around tacoma, and in the end Elite Spas Northwest was the best option by far.

From the owner: We provide the highest quality, full service custom built-in hot tub, swim spa and canine…read morehydotherapy sales in the Northwest. We serve our customers with honesty and integrity, supplying them with personalized, professional products and services to meet their needs. Our technicians are licensed and bonded electricians with over 25 years experience. We have a full service department to repair hot tubs, swimming pools and swim spas; we cover all areas of repair, both plumbing and mechanical. We service all areas of King and Snohomish counties.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

I bought my gas fireplace insert from Anderson several years ago and I have always had them service…read moreit. The previous technician they had for years would always take the time to clean and test everything in great detail. The current technician came last year to do the second service in a 3 year prepaid plan I bought and spent about 20 minutes not cleaning much. I had to take it all apart and clean it myself. I just let that slide thinking it would be a one off thing but today it happened again. The same technician my cameras clocked him in at 11:28am and leaving by 11:49am. That would leave him about 15 minutes of cleaning time if you factor in laying out/picking up of tools and writing out the service report. I happened to be home at the time he arrived and he actually had the nerve to try and sell me on doing a prepaid package again because the price is increasing as I was leaving for work. I will have to take it all apart and clean it myself again and in my opinion Anderson owes me my money back for two years of that plan. Attached are photos of the thick dust seen right in front on the control knobs and 9V battery....im doubting any functionality testing was ever done

I chose Anderson fire to rip out my old gas fireplace and replace it with a wood burning…read morefireplace. Kevin was super helpful In getting me set up with what I needed and the install crew was super helpful. I have had some issues with the door handle not opening properly and they have been super helpful in getting that figured out. I would highly recommend using this company.

I don't live in Arlington but drove into town looking for a fireplace store. The business I was…read morelooking for has since gone out of business. So I stopped in All Seasons. I described my problem with the old fireplace (28 years old) showed him a photo. I was concerned about tearing out some nice river-rock stone work. He said he just did a similar job and it turned out great. He quoted me a price on a new unit and assured me the whole install would be great. Went ahead with the deal and am totally happy with the fireplace and the workmanship. Would totally do it again.

The owner would rather brag about how much money he makes and how busy he is rather than help us…read morewith hot tubs. Went to Bellevue to Seattle Hot Tubs, got what we wanted and had a great experience! Marquis spas are great!

Karl at keener spa is a very knowledgeable person, friendly and honest guy…read more Not only did he actually answer his phone, he came out almost immediately to see what he could do for me I know this doesn't happen all the time but I have had people not call me back for hours or even days at a time He quickly diagnosed the problem and offered a few tips in between Great guy highly recommend!

Very versed with spas and how they work. Karl is a straight shooter and answered my call, came at…read morehis first available opening, fixed my hot tub and answered my questions! I have a new spa guy and HIGHLY recommend him!

Took my money and signed me up for a "coop membership" I think I've had it for almost 2 years now…read moreand have never received a thing in the mail or otherwise. The cashiers can't tell me anything when I ask, it's like no one knows what's going on. If it's going to be like this, I want my $50 back, there is no point in having the membership when it does nothing for you-regardless of the fact we spend so much money there. I could have really used that money for something else but I was tricked into thinking it would save me money somehow. BS.

If this store could be renamed, it should be 'Above and Beyond Supply'! We were sent here after an…read moreimpromptu bunny purchase (long story, and who does that?!) Anywho... we initially purchased bare necessities for our newest furry family member and as we were checking out, the awesome staff went above and beyond. Not only did she steer us to a few more must haves at affordable prices, she share tips and tricks from her perosnal experience as a bunny owner, she shared websites for additional supplies, and even confirmed the gender of our baby bunny! She pulled in another staff member to confirm too! Side note, aside from supplies for animals of all sorts - they had baby chicks in! Loved to see they were collecting warm clothes donations and giving back to the community in this way as well. Great store, great people working there, just all around great!