Upon choosing insurance that would meet my needs, State Farm instantly became my top choice. They…read moreensured everything I required was accessible, tailored the process and financial aspects to fit my budget, and went above and beyond for me. I highly recommend them to anyone in need of insurance for any purpose.

Would you trust an agent who tampers with the mail of another business? My clothing store used to…read morebe located in the spot George Farah now occupies. A manufacturer mistakenly sent one of my orders to this location last week, and for some reason either George or one of his employees felt the need to.... -Open the box and unpackage one of EACH of the styles that was included inside (two of which were double bagged). -Damage a white blazer vest by getting ink spots on it, then ball it back up and throw it into the box -Unzip and try on one of the skirts -Remove the invoice that was attached to the front of the package The entire time, my phone number, name and business name were all on the UPS label as well as the invoice that they ripped off and removed from the package. For some reason, him and his staff had time to rummage through all of my merchandise, but yet they didn't have the time to either a) give me a call and let me know that they received my package by mistake, or b) call ups and have them take the package back. But wait! It gets worse... After getting the merchandise I had to return to their office today to retrieve the invoice they kept. I nicely mentioned what happened to the merchandise to George, who was extremely curt and dismissive. He lied and said the package had been in their office for "three weeks", when it only arrived on April 19th, which was a week ago. He was not apologetic in the least bit and was extremely rude. Now, I can understand them opening the box, or even opening one item, before realizing that the package wasn't meant for them. But the fact that one of each style was completely unpackaged is obvious and deliberate. And George's disrespectful attitude when confronted about the issue only served to drive that home. Would you trust someone who illegally tampers with someone elses mail, but doesn't bother to try and return the package to it's rightful owner? I know I wouldn't.

Seriously, all I can say is that this place truly delivers high-end customer service! Roman helped…read moreme and my mom get the best rate possible. He's always available, and on the rare occasions where he can't get back to me right away, he gets back to me A LOT faster than any other insurance company I've dealt with. Other companies I've used always either take days to respond or NEVER answers my calls. This local office is definitely the way to go. Thanks, Roman!

I called minutes before they closed and Rebecca was able to help me get the best quote. She made…read morethe process so easy and explained everything perfectly. She gave exceptional customer service! Definitely recommend!

great fast and affordability highly recommend great customer service and efficient would highly…read morerecommend

Excellent service from My guy Steven he really helped me out with getting a good deal on a policy…read morefor my car.

Shopping for car insurance and Roman made it easy! I made it difficult for him but he worked…read morethrough it and was amazingly fast. Gave me an extremely low quote so wasn't sure if he was serious, turns out he was and he's now my insurance agent. Highly recommend him to anyone!

Mr Roman is very helpful and always there to help ,if you need any info or have questions on…read morepolicy's his the one .‍

I had several things to take care of--transfer of title, new tags, a no-op vehicle situation, and…read moremore--and this team handled everything like pros. The customer service was top-notch: warm, friendly, and incredibly efficient. I was expecting a long, frustrating process, but instead I was pleasantly surprised by how fast and smooth it all went. Every question I had was answered with patience, and I walked out feeling completely taken care of. Honestly, I'll never go back to a traditional DMV again if I can help it--this place was amazing.

Marissa provided amazing customer service and helped me fill out my registration in a quick and…read moreeasy manner. I will definitely be coming back and referring my loved ones!

I typically don't leave personalized reviews, but I have to say that Mike and Alex (office manager)…read morewere amazing! My husband was in need of insurance a few months back so, against my better judgement, he called a Freeway Insurance phone number and someone assisted him in finding a policy that fit our needs so we pay the money down to get it started up and the guy on the phone sends us on our way... fast forward a month and we're ready to make the first month's payment so we stop by the Stockdale office where Mike helps. First off, right off the bat he was very personable and had great customer service skills. After some phone calls, a lot of confusion, and almost 2 hours he let's us know that the original agent who helped us left our policy in the "quote" category (meaning for the full month we were NOT COVERED AT ALL by any insurance, leaving us and the company vulnerable had something happened in that time even though we did everything we were supposed to and paid everything we were supposed to). Mike makes a call to the office manager who has already left for the day and within 20 minutes she is in the office ready to take care of a problem that honestly isn't even their problem being that they did not get any commission as they were not the agent that wrote the business in the first place. After a some more phone calls and another hour and a half they get it all figured out to correct someone else's mistake. The entire time my husband and I never felt that we had to be frustrated with the situation or deal with any of the emotions that, naturally, you would have in this situation because we felt that these two employees fought this battle for us. I was in awe of their dedication to great customer service. What stuck out most to me is that the manager said she didn't care about not making money and spending hours getting our problem corrected because she would rather lose out on money than for us to have a bad exoerience with Freeway Insurance. THAT is someone that really cared about the company rather than just herself and I will send everyone I know to them because I respect their work ethic and commitment to their customers and the company they work for.

Agent Elda was exceptionally helpful and went above and beyond to contact me and provide me with an…read moreeven more favorable insurance quote. Highly recommend

I have worked with all manners of agents across multiple states who are brokers/agents for multiple…read morecompanies. That stated, Allyson P. is the worst and most unprofessional agent that I've ever encountered to the point that I was willing to pay an additional $2,000 upfront to have someone who knew what they were doing take over the policy prior to renewal. Allyson is dishonest, unresponsive, rude, ignorant, and laden with attitude. She in no way ever assisted me, but she would go out of her way to write laughably officious and provocative emails. Avoid her and Bridgemark at all costs!

Allison is one incredible agent. She made sure that I got the best insurance deals on my budget…read more She is communicative, efficient, and one of the best in the business. Now my whole family goes to her.

Great customer service. Friendly, fast and efficient staff. They answered all my questions and were…read morevery helpful. Highly recommend this agency if you are looking in the Bakersfield area!

this branch is misleading and extremely dishonest. i had 3 vehicles insured through this branch. 1…read morebecame non op due to an incident and when i called to inquire on my rates ( i currently pay 550 a month), i went back and forth with the rep that was helping me to see about lowering my rates while i decide to repair my truck or not. i requested it be placed on hold and non op and the rep stated that my rates would go up if i removed it, having additional vehicles help. she stated that she could adjust my est annual milage, reassign drivers on my policy etc a bunch of fluf that lowered my policy a few dollars. i logged onto all state and into my policy and discovered that every 6 months im paying up to 600 dollars. through the online app i was able to remove the truck and save 600 every 6 months. my policy lowered about 20%!!!!! i will be going through another company

I been having farmers for over 12 years Jose Zepeda has been…read morethe best insurance agent i ever had. I recommend his services He also recommended me to bundle my insurances and save me alot of money. Thanks again

Great service, Jose Zepeda helped me with all my expectations. Thank you for all ur help and…read morewelcoming me to farmers!

I have the best AAA. Always friendly and willing to help with smile and genuine attitude! Thank you…read moreto all staff to include Debbie for her professionalism. Thank you

I am extremely disappointed with the way my roadside assistance request was handled today…read more My truck would not start, so I contacted AAA for roadside assistance. AAA assigned Tow Express LLC in Shafter. I was initially given an estimated wait time of approximately 30 minutes, but after waiting, the time was changed by another 90 minutes. Because of this unreasonable delay, I had to cancel the request and create a new service ticket. During this entire situation, I tried calling Tow Express LLC multiple times, but they would not answer the phone. I then contacted AAA again for assistance and spoke with Diane. My experience with Diane was extremely frustrating and unacceptable. She told me that Tow Express had been trying to contact me. I explained to her that I had received no call from them and asked why she would simply believe their statement. She responded that she "knew" they had called me. After checking my account/status, she eventually acknowledged that I had in fact been waiting for approximately an hour and a half. However, she still dismissed my concern and told me that the wait would not count because the original request had been canceled. My complaint is not simply about the wait time. My concern is the poor service, the lack of communication, the conflicting information, and especially the way Diane handled my complaint. Instead of listening to me and trying to understand what happened, she immediately took the towing company's side and essentially accused me of being wrong before checking the facts. A customer who is stranded with a truck that will not start should not have to deal with this level of frustration. At the very least, I expected AAA to check the records, communicate honestly with me, and make sure I was okay and that I had a way to get the situation resolved.took them two hours and 30 mints to do it