Very disappointed with this property management company. They have started using an AI chatbot…read moresystem to handle maintenance requests, and it is extremely frustrating when you are trying to report actual problems in your apartment. The system barely functions properly and makes communication feel impersonal and unnecessarily difficult. For example, I recently reported that our shower was not functioning properly, and the AI immediately categorized it as a "shower leak" and started asking generic automated questions instead of addressing the actual issue. It honestly feels like tenants are talking to a broken customer service bot instead of a real person who can help. On top of that, tenants are charged nearly $3 every month just to pay rent online through their portal. Even when using direct bank account and routing information, while rent continues to increase by 10% annually. For a company managing only a small 6-unit building, I expected better communication, better maintenance support, and more consideration for tenants. Unfortunately, my experience has been consistently disappointing.

Turn key system! Have been working with Willie and his team for a while now. They are respond…read morequickly and are professional. Makes the process easy. Thanks again!

Ramon taught FPU at church and we really learned a lot. He was a great teacher and was very…read moreknowledgeable.

We had the pleasure of working with Ramon to sell our condo in Downtown Long Beach, and we truly…read morecould not have asked for a better experience. We first connected with Ramon in 2025 when we were considering selling our home. After several conversations, we realized we were not yet financially ready to move forward. Even though Ramon had already invested time and effort into helping us evaluate our options, he never made us feel pressured or guilty about our decision. He remained supportive and checked in periodically throughout the year without ever being pushy. A year later, when we were finally ready to sell, choosing Ramon and his team was an easy decision. From start to finish, the entire team was incredibly communicative and professional. They created a group chat with my husband and me, which made it easy to stay informed, ask questions, and receive updates throughout the process. Ramon and his team also did an excellent job coordinating showings. They ensured we had the ability to approve or decline requests based on our schedule and convenience, which gave us time to prepare and made the process much less stressful. When we eventually received an offer, due to our personal financial circumstances we were facing the possibility of bringing money to closing. (This situation was entirely unrelated to Ramon or his team and was simply the result of not having paid down enough of our mortgage) Ramon was generous enough to voluntarily reduce his commission, which helped us walk away from the sale with money in our pockets. That act alone speaks volumes about his character, integrity, and commitment to his clients. Ramon genuinely cares about the people he represents and consistently puts their best interests first. Despite a slower condo market in our area, he successfully got our property sold and guided us through every challenge with professionalism and compassion. We are incredibly grateful for all of the hard work, dedication, and support that Ramon and his team provided!

I am extremely pleased with the services this company provides both on-site and in office. Our…read moreon-site manager Dominique is excellent, well knowledgeable, understanding and easy to work with; she is always willing to go above and beyond dealing with all of our issues or concerns in a timely respectful manner. Kevin is superb! He is responsive and always makes sure to follow up. All of our questions, property concerns and even neighborhood challenges he faces head on and contacts us continually to ensure the problem is resolved. I can't say enough great things about Kevin and the entire company! Thank you, our experience living here has far exceeded our expectations. We have lived under several management groups and this one by far has been one of the best experiences. Thank you!

I rented for about two years, my point of contact was Siurabe. She was kind and responsive and…read morealways happy to assist. I had no renter history prior and she took a chance with me and I am grateful. The handyman was also very helpful and responded quickly to service needs. Overall I had a great experience leasing.

As a property owner facing the challenges of finding a good renter, Emry Property Solutions was…read moretruly the solution! I am giving a five star to Emry and it's talented and professional staff. This company is efficient, transparent, and reasonably priced. I especially value the human touch that is ever present in their communication and provisions of service.

We have been renting through Emry for 6 months now and it's been nothing short of great. They have…read moresome of the best, kindest, and most attentive people working for them and managing their buildings. We started our process back in Feb. of 2024 with Renee who was our leasing agent, and she answered every question we had VERY quickly and overall just easy to talk to. You immediately felt like a friend who mattered just from that first interaction. Now, we have Jared as our property manager and he's had our backs since day one. Always able to get ahold of for the smallest thing to the biggest emergency, and never annoyed or frazzled when dealing with it. My wife and I recently got married and he kindly volunteered to move our cars for us while we were away, so they didn't get towed during street sweeping days. I've been a renter for 5+ years on both the east and west coasts and I've NEVER worked with someone so willing and happy to help their tenants. Extremely rare to see these days. Please use Emry if you're looking for your next place, you won't find people like this elsewhere.

Lived in a property managed by them for 5 years. Issues were always responded promptly and there…read morewas never an issue that didn't get resolved after one message and taken care of within a day.

Highly recommend! I lived on a property managed by NorthStar for over 5 years. The rent was always…read morereasonable and definitely worth every penny. This is mainly because the manager of the property, Mel, sets the highest standard for what a property manager/landlord should be. He was always readily available if we ever needed to contact him. He was extremely efficient in responding and sending someone out to our unit if we ever needed something fixed, replaced, or looked at. The best thing about Mel is that he cared. He cares about the unit your renting or staying in, of course, be he also made it feel like he cared about us which is an uncommon quality in landlords/managers nowadays. If you ever get the chance to rent a property managed by NorthStar Real Estate Group and Mel, himself, you have to jump at the opportunity. You'll be in great hands.

We have been working with Brad, his wife, and the Keyes Realty team for over a year now, and we…read morehave a lot to show for the experience! Is Brad a brusque and driven fellow? Absolutely. But do we want that no-nonsense guidance to blast through the fluff? Damn straight we do. I've leased from Keyes and they've also represented us as buyers. Throughout it all, Brad has been incredibly direct and supportive--especially when we've been caught short or faced hurdles in the crunchy world of real estate investment. If you want results without the sugarcoating, this is your team.

Thank you to Josh and the Keyes team for helping my husband and I purchase our first home!…read more Despite many setbacks and a competitive market, Josh never gave up on the search, and drove to every corner of Los Angeles for us! He made sure to really understand the needs of our family and what we wanted in a home. That, combined with his knowledge of the industry and the LA market, got us the home we've been searching for. We would recommend Keyes LA to anyone searching for a home in the LA area!

I've been living in A Designation manage property for 6 years now and recently had a few things…read morebreak down and each time they have fixed or replaced them immediately. This team don't mess around, they just get things done without delay.

One of the best management companies I've ever come across. You typically hear about horror stories…read moreabout the lack of care from a management company when you're a tenant but not here. From Ben, Neena, Olivia and the rest of the team each person I've dealt with listen to the requests made and immediately act upon it to ensure tenants are comfortable and secure within their living quarters. I've had experiences with other management companies that won't care to follow up with requests or issues but rather blame individuals or make them live with the inconvenience and just collect their monthly rent. Great to work but even better people!!

Professional representatives Knowledgeable employees…read moreVery easy process Good communication

I cannot say enough wonderful things about this Marshall Reddick. I used them for the selling of…read moreone property (did a separate review), but this review is regarding property management of a different property. Once I decided to rent the property instead of sell it, I was introduced to my property management team. I was a bit nervous since previously I had a family friend living in the house and never dealt with this kind of situation. My team was Abby, Denise, and Ernesto, and they made everything so easy. Ernesto and Abby did a fantastic job getting the house ready, and Denise did an awesome job showing the home. There was communication throughout the entire process. I am so blessed to have found such a wonderful team to help me through all of this. If you have any type of real estate needs, do not hesitate using Marshall Reddick.