The store sold us defective flooring. Our installers confirmed it was defective, our contractor…read moreconfirmed it was defective and even someone at the LL store confirmed it as well. The edges crack when clicking together. However, the store refused to let us return for a full refund. Their policy is to charge a 25% restocking fee even though there was a manufacturing defect. Even in our case where everyone agreed it was defective the "regional manager" still refused to refund. So we are out 25% and the money it cost to pay our installers. They also had a customer service rep call us per their policy from overseas who had no idea about our case and also refused to refund our 25% fee. I'm assuming they plan to resell this defective product since we had to pay for "restocking" which seems criminal. I have never encountered a store with such a horrible policy and negligent upper management. We plan to sue them for the 25% they owe us because that is only fair.

Great sales and really great installation- would recommend and return!…read more Installation was one day for my whole house- I'm really happy with the way it turned out.

we had a great experience with Tommy at the Carpet & Rug superstore. Our floor looks great ! The…read moreguys who installed the floor did a great job. We wI'll definitely be back to get more work done in the future.

Tommy provided exceptional service! I had lots of questions, and he was extremely knowledgeable…read moreabout the various types of carpet that would work best. Very nice man with lot's of patience. I am enjoying my new carpet. Purchasing more flooring in the very near future and looking for Tommy to assist me for sure. Sharing with family and friends about the quality and care he and the install team provided. M Cren

I am appalled at how nasty and rude your sales staff member Jeenie Beed is. Her entitled attitude…read moreis unreal. I wish I was never recommended to her. Outlook you need to do better.

I had Outlook flooring in Rock Hill , SC replace our Master Bedroom carpet and they were EXCELLENT…read morefrom beginning to end. Angie Kelly, John ( scheduler ) and installers were all professional and exceptional in fulfilling our needs, Give them a A++ , and I don't give those out easily. Jim and Barb Clinton

Bought a new construction house. Floor was installed Had…read moresome issues, the crew came out fixed, promptly, friendly, professional, most of all respectful. Every house is going to have there issues discount flooring will be there to help Thank Discount and Thomas

After a few years my vinyl plank flooring started buckling and coming apart. I called them and they…read morecame to my house in a couple of days looked over the flooring. They said they would do some reseach and get back to me in a few days. I called them after a week of waiting and they were still researching and would call me back the next day. This went on for 2 months. After the initial call they never called me back. Finally after me calling them weekly they came again to look at the floor with a representative from the manufacturer said they would see what they could do for me and call me in a few days. That was in December and I haven't heard from them.

No customer service, never returned phone call or email requesting a quote. There are several firms…read morethat provide similar service so why bother dealing with an outfit that doesn't follow up?

We purchased our 4000 square-foot house in 2003. In 2017 after some carpet replacements we decided…read moreto rip up the carpet for the stairs and hallway landing and have hardwood put down. We checked with three of our neighbors and two of them had used J Wood so we invited them to come in and estimate as well as two other companies. The owner Jose Nunez does all of the estimates personally and we liked his approach to business. While his price was not the cheapest we knew from our neighbors that he would do a good job His company has just finished redoing our bedrooms and we are extremely happy with the quality of the work. When all of the wood was put down and sanded we noticed that some of the pieces of oak were lighter than some of the others. The workman who was doing the staining worked on each individual plank that we pointed out and did an awesome job in blending everything together. Yesterday they finished and tomorrow his staff will be in to finish the trim and replace the furniture. What we like best about working with J Wood is the quality, cleanliness, promptness, politeness and friendliness of their crews. We have already asked Jose to quote a third project.

Very helpful and informative (and non-pushy) salesman, Mooen. He craftily keep the waste carpet…read moreyardage to a minimum after measuring in our home. His two carpet layers worked long and hard and did a tremendously fine job of getting the furniture moved in/out and the carpet laid well! Well-done job! I can heartily recommend.

Jay at Carpet & Flooring saved the day! They were able to install my carpet the next day after…read moreEmpire Today suddenly canceled my carpet installation. I only wish I had called Jay first, he was friendly and very knowledgeable. Rare to find such great service!! I would highly recommend this company! I plan to have them install my basement floors in the near future.

We have had a terrific experience with Gustavo and Neo Flooring. Gus has been very responsive, took…read moreour concerns seriously and offered very good guidance as we waded through the huge volume of available carpets. After installation was complete he returned to inspect everything and went above and beyond to ensure our home was clean and in order to our satisfaction. David and his helper did a great job installing our carpet. They were very careful carrying long and heavy rolls of carpet through our home and upstairs (which included a very tight turn) without making a single mark on our newly painted walls. Our master closet had many contours along the bottom of our custom shelving units and and they tucked and fastened the carpet seamlessly. At the end of a long day they took the time to throughly vacuum all of the carpet AND cleaned up every little "fuzzy" off of our driveway (where they rough-cut the carpet prior to installation). We have been so delighted with our experience that we've decided to have Neo Flooring provide and install additional runners and an area rug to cover parts of our hardwood floors. We would highly recommend Neo Flooring!

We had the carpet done up stairs and some hardwood done downstairs. Stained matched current wood…read morefloor perfectly. Wonderful customer service! Very thorough from start to finish. Would highly recommend!

I highly recommend this company for their work, promptness, responsiveness, transparency, and…read moreconsideration. We hired these folks to repair and replace work done by a previous contractor. Michael, our project manager, came out and took measurements, and asked a lot of questions about what we wanted. A short time later, we met with William who had produced a 3D rendering of what our bath tub would look like. Not only that, they had found a tub that would fit in our space that we did not find before. They were clear about the workflow, responsibilities, and accountability. They were fair on price considering the risk they were taking doing work after someone else. I don't feel they marked it up to account for that risk. As the work began, we found more issues. They came up with solutions promptly, again transparently and timely. They sent pictures as they did work, and justified any proposals for change. We ended up with the bathroom we wanted and assurance that the work was done right. The whole team is no nonsense, fair, and honest. If we do any work on the house in the future, this company will be the first we call.

My husband and I just purchased a house in the area and needed the old flooring replaced. After…read morereceiving several estimates we decided to go with Affordable Floors and More. They were very helpful in helping us decide on the best type of flooring for our needs. The preparation to lay the new floor was meticulous and the new floors are lovely. We felt our needs were understood by everyone whom we worked with, and we are extremely happy with the work. We would highly recommend Affordable Floors and More to anyone looking for new flooring or other types of home improvements.