Very helpful and informative (and non-pushy) salesman, Mooen. He craftily keep the waste carpet…read moreyardage to a minimum after measuring in our home. His two carpet layers worked long and hard and did a tremendously fine job of getting the furniture moved in/out and the carpet laid well! Well-done job! I can heartily recommend.

Jay at Carpet & Flooring saved the day! They were able to install my carpet the next day after…read moreEmpire Today suddenly canceled my carpet installation. I only wish I had called Jay first, he was friendly and very knowledgeable. Rare to find such great service!! I would highly recommend this company! I plan to have them install my basement floors in the near future.

Morgan was extremely helpful. She was willing to jump on top of the large shelves to bring down the…read morevery large pots. She answered all our questions with a smile. She made it a great experience!

I wanted to share with you the incredible customer service I received from Sabrina and Lourdes on…read moreSat the 18th of January 2025. Sabrina greeted me when I entered the store and immediately had solutions for my returns and new purchases. I had placed an online order an hour earlier as I left the Independence Blvd Store that morning hoping to snag a clearance item. As I was directed to the section of the store for the patio cushions, I was going to return and purchase matching cushions, as the Pineville store definitely had more inventory! Again, Sabrina was training a new cashier and was so helpful to both of us as we navigated the process to get me out of there. In addition, Lourdes helped to expedite and bring the item that I ordered online to me, which was so generous! Both of these team members went above and beyond in customer service for me today and I wanted the district manager and the store manager to please recognize both of them and let them know that I'm telling everyone to shop at the Pineville store, even though I live Uptown. Thank you so much Sabrina and Lourdes for making my day and my interaction with you both so easy and enjoyable.

It was time to stop trying to clean the carpet in our upstairs bedrooms and finally replace it,…read moreeven though we didn't want to spend the money. I spent a lot of time looking at the massive selection at Carpet Discount Warehouse and finally chose one that I thought would be perfect. Got an amazing price on the carpet, and they booked the installation right away. The crew rolled in and out of my house in no time, moved all the furniture, cleared away all the mess and left me with 2 gorgeous rooms of carpet. Went back and found a jute remnant and had them make me a runner from it, just the size I needed. Great products, terrific prices, great service and expert installation. Couldn't be happier with Carpet Discount Warehouse!

Happy with our tv room's new beige nylon Phenix/Griffith Park Cottage plush carpet with 8 1/2…read more spillguard pad. Our total costs were $1,332. If you have a similar sized room, here is the breakdown. We paid $2.60 a sq foot for what appears durable, attractive nylon carpet, and this seems less per square foot than similar carpet at a big box store. The actual size of our tv room is about 16 feet by 16 feet, (256 square feet), but the sales person upsized the square footage to 300 square feet for the job, making sure that we had enough carpet. (We've got plenty left over and put it in our garage work area) Our costs for this room is $1,332 total with $171 going to the installers and $1,161.53 going to Carpet Discount Warehouse. We saved money by moving furniture ourselves, and we could have saved more money by picking a cheaper carpet, but the nylon carpets are durable for high traffic areas and kids. If you are trying to figure out your own costs, this our breakdown: To Carpet Warehouse--300 square feet x $2.60 for carpet=$780, + 300 sq feet x .80 for new carpet padding=$240,+ Warranty of Installation $15(note, this doesn't come with any paperwork---not sure what it covers),+ Disposal of carpet 300x.08= $24 and Disposal of pad 300x.08= $24 for a subtotal of $1,083 and add tax 7.25% for $1,161.53. The labor was reasonable- $135 base fee plus 300 square feet x .06=$18 for taking up carpet and .06x300=$18 to take up pad---Total $171 labor for installation, and we paid this directly to the installers who professionally got the job done in less than an hour. There are some nice affordable carpet remnant deals in the back of the Carpet Discount Warehouse, and one can also get remnants made into area rugs. We would get carpet here again.

Truly the best customer service Ive ever experienced in doing business online or in person. Prompt,…read morecourteous and dedicated on making customers happy. An A Plus

ABSOLUTELY THE WORST!!!! I ordered 3 rugs. 2-12 foot runners and 1-9x12 area rug. I called about…read moreto verify their return policy prior to purchase. They guarantee 100% refund if you are unhappy. All 3 rugs had factory defects. The rugs were shipped back FED EX. When I got the first return they had deducted $5.15 - supposedly a state tax. I challenged the deduction and they returned it immediately. Now I am waiting for the refund on the other 2 rugs. It has been almost 10 business days. TERRIBLE QUALITY CONTROL, RUDE CUSTOMER SERVICE, and it now appears they do their best to keep part of your refund. BUYER BEWARE!!!!

I've purchased some rugs from this business. Mr. Vahid is one of the best business owners I've come…read moreacross. I'm super happy with my purchase and I will be coming back again!!

I had an amazing experience with this company. Their rugs are beautiful and great quality. They…read morehave been consistent in their philanthropy within the community the community as well!

As long as the rugs work for you, it's OK. Fast delivery. Most of the rugs are decent quality for…read morethe price. The return policy is what really stinks. Sure you can return it within 30 days but you have to be able to wrap it back up, get the label from the company, label the package and deliver it yourself to a UPS store. There is not a UPS store anywhere close to me to make this happen since I'm rural and I have a small car. I can see them doing this for a general return, but I was going to buy a replacement and I don't see why they can't pick it up when they bring the replacement. Seems absurd. Obviously they don't want repeat business.

.Thanks I really appreciate it…read more Super respectful, Meredith is wonderful. It's a great place that's local so deliveries are very fast if you're in the charlotte area. Can't wait for my Christmas rug