Excellent service. Had a 430 am pickup call to BNA. Driver was very nice & efficient. Car was…read moreclean. I felt safe with his driving. Signed 516​

I had to write this. Opposite experience if other poster. Schedule 4:45 AM PICK UP. He…read morearrived early. Off to the air port no issues. $35 reasonable. Courteous pleasant. Worked great for me. Someone will need to post a tie breaker. Might add Uber would not commit..

I pre-booked a taxi to take me home to Franklin from Nashville airport after an exhausting 48-hour…read morejourney from Europe. I had arranged to meet the car outside the terminal building but it never showed. When I called and spoke to their booking person she insisted that I had booked a taxi to, and not from the airport though this was clearly not the case as I had been explicit with my instructions. The woman who took my original call and my call from the airport was extremely rude and unhelpful. Their poor service and lack of professionalism cost me an additional $30 as I had to take a more expensive airport cab.

Disingenuous at best. Driving for this guy, first I was told a certain hourly wage. No one tipped…read more Only to find out and not from him, that he keeps to Gratuity. When I questioned him, he changed the hourly rate. WTF ? It got worse......

I so wanted to work with Tim & his company. As a corporate meeting planner & DMC operator in…read moreanother state I was looking for a good transportation company that single women travelers could trust. I was in Nashville in April as a dry run prior to my event in June, I was traveling with a handicapped family member & we booked Driving Nashville! The booking process was challenging over the phone. I think we confused them when we asked to go just a couple of blocks for an event at Bridgestone. I was never told over the phone how they charge so imagine my shock when they billed me 150$ to go 2 Blocks on the return. Again the purpose was to make sure the handicap traveler was picked up safely after a concert. Our driver Clint was awesome. He texted me upon arrival at the hotel & we were off! On the way back David was STELLER texting me where he was in the chaos around Bridgestone arena. We were confident this was the company for single travelers. NOPE Fast Forward just 60 some odd days to complete epic FAILURE!!! This time I was ready for the surcharges of some extra $100 knowing I'd be well taken care of. So Natalie asks me to email my request. EXCELLENT idea. How can anything go wrong when it's in writing right?? WRONG! I was alone at the Grand Old Opry for a show I booked Driving Nashville for my safety. NOT SOME JOY RIDE! Apparently the driver Mark? Went to OPRYLAND HOTEL?? WHY??? it was in writing. Plain as day clear as water. So Mark NEVER texted me. Have you Ever stood outside the Opry after it lets out during CMAFest week? Crazy packed. So I text the 800# driver is a no show. No answer so I call driving Nashville & Tim answers. I ask him about my driver. His answer is im busy you can text him with the number I sent you. Wait what??? Ok I do with no answer. Now the place is getting more empty. It's late so I ask a woman I had met from my group that day to wait with me. Tim calls Mark he's in the wrong place & for the life of him can't find the Opry to pick us up. 90 mins later the desolate once packed pop up stage outside is now dismantled & gone! We are ALL ALONE IN A PARKING LOT! Finally Tim gets everyone else on their way while he stays on the phone with Mark til he finds us. I don't live in Nashville. I work in Nashville as a mtg planner I only know group disembarkation locations for buses so when no one recommended where to find Mark I picked that location. They're a transportation company I thought they'd know. NOPE! I did request a phone call to discuss a partial refund for the epic failure. Tim called back once but it's been non stop work & family since June 4th. As the entire experience boils still inside, this is a better route. If you are a single female traveler I CANNOT RECOMMEND this company for you as it's just too inconsistent! I did find another Limo company while in Nashville for the week! Wonderful first impression so let's hope for the best! It's not about the money it's about safely traveling as a woman in a unfamiliar city!

Best car service I have ever used anywhere. My flight was delayed from 11:15 to almost 2:00 a.m…read more and when I arrived in Nashville Jonathan was waiting outside for me. The airport was a ghost town and I would have hated to try to find an Uber. He was so courteous and kind and didn't force the conversation. So of course I had to call him for my ride back to the airport. This is not an inexpensive service but traveling alone and arriving late at night made it worth every cent.

Amazing transport service!! Very professional and courteous. Arrived on time and made sure we made…read moreit to our destination with time to spare. They are very responsive and willing to help set up other excursions on short notice.

They worked closely with us to transport my elderly father to and from the airport. Service and…read morecommunication was fantastic especially given that my father is technically inept. I highly recommend using Black Steel.

Black Steel is a reliable, upscale transportation service. All drivers are professional, courteous…read moreand prompt. I have been using them for years and have never had a negative experience. I highly recommend this company.

These guys are awesome. My family came to town and we had 2 vans worth of people to cart around…read more T and Byron did great with all of us, especially the kids. They were on time, the ride was smooth, and it didn't cost an arm and a leg. You won't regret using them.

Drivers are very dangerous! Cut me off then cussed me out, like it was my fault. I took a picture…read moreof the tag #. You would think being a valet service they would be a more cautious and courteous driver.