they know what to ye are doing and don't charge too much! happy with care for my dogs and catsread more

I am extremely disappointed with my experience with Dr. Jessica Lightsey. I'm sharing this review…read moreto help other pet owners make an informed decision. My dog, Pepito, was diagnosed by Dr. Lightsey with ITP -- a condition he had never shown signs of before. Based on that diagnosis, he was prescribed a high dose of prednisone. Shortly afterward, Pepito became seriously ill and had to be taken to the emergency hospital, where he was treated for a GI bleed. In the days that followed, I consulted two additional veterinarians, including an internal medicine specialist, to better understand what had happened. They reviewed Pepito's records and felt that his initial symptoms were more consistent with transient gastroenteritis or pancreatitis, not ITP. I was also told that the diagnostic workup used to support the ITP diagnosis did not meet the typical criteria for that condition. According to the specialist, Pepito's mild anemia improved after the prednisone was stopped and replaced with GI-protective medication, which aligned with a GI bleed related to the steroid rather than a primary ITP diagnosis. I reached out to Dr. Lightsey hoping for acknowledgment of the situation and to discuss the more than $2,000 in emergency costs that followed. Unfortunately, she declined my request for reimbursement and did not offer an apology. I left the experience feeling that my concerns were dismissed and not taken seriously. This was a deeply stressful and upsetting situation for me and my pet, and based on my experience, I cannot recommend this clinic or Dr. Lightsey. She has been reported to the California veterinary medical board.

Once again, I found myself at BluePearl with my dog, and I'm so grateful this hospital is here. The…read morenew location is wonderful, a bigger building and very nice overall. We were lucky enough to see Dr.Tan again, and she actually remembered my dog from 10 months earlier lol, which honestly meant so much. I've already shared how amazing she is in a previous review, but it's worth repeating: she's incredibly sweet, professional, and immediately put me at ease. She explains everything so clearly, and I felt confident that Kimchi was in great hands. Thankfully, he's doing fine and just needed antibiotics. I'm so glad we have this place close by and that it's always open for those late-night emergencies. The receptionist was also very kind, and I appreciated the coffee and vending machines -- bonus points! Hopefully I won't need to visit again anytime soon, but if I do, I know we'll be in excellent hands.

I took my girl in for a heart emergency and they got her right back. The front desk was caring and…read moreefficient. When it was time to speak to the doctor. He was realistic about her situation. Never tried to oversell tests or procedures. While it was not the outcome anyone wanted, they treated her with dignity and respect. They were all so kind to us as a family. Truly one of the best vet experiences in the worst possible moment. You couldn't ask for a better team. I am truly grateful for the compassion at one of the hardest moments in my life.

I never expected to find a veterinarian that I liked more than Gerry Dzendzel at Orinda Vet but now…read moreI have. Not only was I thoroughly impressed with how Dr. Hofer examined and managed Bootsie, her communication with me at the time and her comprehensive written summary and follow-up later that day were both above and beyond. She also included a thorough list of the medication and treatment recommendations. Dr. Hofer is a five star veterinarian!

I found Dr. Hofer because my regular vet won't see my cat unless she's drugged, and even then my…read morealmost 18 year old, very skittish cat is defiant. Dr. Hofer responded to all of my panicked texts (my vet was refusing to administer care to my cat) before she had even met me which really helped me feel better (so, two for one!). While I can't say my cat is thrilled to see Dr. Hofer, she allows her to do what she needs to do. Having a vet come to the house, once a month in our case, is a life saver. Dr. Hofer is wonderful - you will not be disappointed!

The whole team there has both your pets and your best interests at heart. Glad they are in such a…read moreclose proximity.

Dr. Amaral and staff are beyond caring. They spend time with you and your pet, and keep your pet…read morein the best situation possible. Treatment is appropriate for my dogs different situations, with a measured approach that I really appreciate. No unnecessary tests that I have experienced before at other practices. Level of care is extraordinary. I have been coming here for many years with different DR's they have high level of experience and empathy. Vet techs too. I will not trust my animals to anyone else. Bravo!

They used to be excellent. Not anymore. Not at all. My dear cat paid the price with delayed care,…read moregreat pain, then euthanasia. My forever guilt for not switching veterinarian sooner. CLARIFICATION: I was with Peninsula Animal Hospital when they were in Pacific Grove. I was very satisfied with their care. I followed them when they moved to Crossroad. After about one year at Crossroad I felt the care was becoming unreliable. I did say to the Vet. that used to be excellent: "To be honest I have lost confidence in your care, what happened to you?" A tech was present. After that exchangeI I finally switched veterinary practice but it was too late for my beloved cat.

Again as always a great vet. The really care about your pets and you and your family. Doc again…read morecame out to talk about everything and even with all the patients he has and not seeing me for a year he remembered our family. It's a wholesome bet that still calls about the family. They are always current on new medications and treatments. The app that they use makes it's easy to set up appointments and send reminders. And the have a military discount and with the Army not having a vet at Ord anymore this place I think is the pace to go. I also still think their prices are very reasonable especially for this area. I've been to several states in my work over the years and this is one of the more fair and affordable vets. They also have information on animal hospitals in the area should you need one. They are all connected through the app.

The young lady who took care of me regarding my cat was so professional and ran that office like a…read moredoctor. She was kind and knowledgeable about her work. I told her that I listened to her talk to a client whose dog needed surgery and I said wow you spoke to that client like a nurse. Great place to take your animals.

Dr Kelly is good, but the office staff can be difficult. I just had a real.problem with " Corina"…read morei needed her to listen to me, and she wouldn't. Her attitude was very millennial And my problem was not solved.

First Off the staff are top notch. Efficient and friendly. They are on top of billing, scheduling…read moreand are a great team with the vet techs. We have seen both vets and my first visit experience with Dr. Nichols for kindness and friendliness has not been matched. That is not to say that the other female vet is not professional because she is just a different type of personality. Our cats are treated well and they calm down quickly at the hands of the sweet staff. The wait time is not excessive if you have an appointment and routine exams are reasonably priced at around $70.00. We have young male neutered cats so their care is fairly straightforward My only comment is a type of flea treatment was recommended and it did not work well at all. However the staff recommended a dry flea shampoo which was very effective if I'm able to catch our cat long enough to apply it to their coat. We are also using Revolution now but I purchased it at Costco with a Rx from Nichols at a little better price. Saving about $25.00 so far. Overall I have been happy with my limited vet visits and I plan to keep returning so stay tuned for more reports of hopefully continued excellent care.

I have had multiple encounters that have resulted in me finally deciding to make this review, and…read morenever bring my animals back to this vet. I am a trusting person, I always give the benefit of doubt, but when multiple occasions occur, it's time to make sure no one else encounters what I have. The staff is extremely condescending, they always result all of their information back to "notes", the problem is, this office NEVER documents anything in specific details, so I never receive the help I'm told I would receive. I took my dog in for a check-up, he has had the worst fungal infections since moving here to California. I have BEGGED the vet there to allergy test him to find out what is causing him to get these infections, and every single time I'm told that allergy tests are not accurate and it's not necessary, but they will continue to charge me $400 a visit to treat his infections that this allergy of unknown is causing. Another problem is I am constantly getting different vets, and not a single one clearly reads up on my pet before coming because they all try to treat and diagnose differently to up charge me each time I come in. One vet tried to say he had an inflammatory disease and needed biopsies, another said he has an allergy to food, and another said it's just environmental factors that are causing allergies. It's always a different outcome, and more charges. They even charged me $50 to clean his ears, when I had just told them I cleaned them before arriving. One visit they had the vet come in, and due to his condition I was concerned about him getting the vaccines I came in for, and so I asked to see the vet first, she agreed it was ok for him to get them, so the tech came back after the appointment and gave him his two vaccines. I called to get the records, and the staff informs me that he never received the vaccines. I said yes he did, I watched the tech give them to him, and the staff informs me because there is no documentation of it, it never happened, and he would have to get revaccinated, and it would not hurt him to get them again. Absolutely ridiculous behavior! How can you run a practice and not document the most important thing? Then, I returned recently, and they tried to tell me my dog had gained weight, I said gained or lost? She said gained, last visit he was 65 pounds. (My dog has always been 80 pounds for the last 4 years), I said no that is not correct at all, he has never been that little, his sister is 62 pounds and half his size. She then tells me, oh I do see where the visit before that he was 79 pounds, so the tech must have been confused. I said, no, that is inexcusable, weight is not something to get confused about, you could kill my dog by prescribing medications not matching his weight, or he could be prescribed medication not high enough for his weight and it won't help his condition. This is not something to just ignore, I want that reported. Once again, no documentation was made about this encounter. I was given two prescriptions, and the pharmacy tech told me I only have 10 pills so you will need to pick up the remaining 20, and I have written a prescription for 5-10 days on ear drops, but I only have 5 days available, so when you get his remaining pills you can pick up the remaining 5 days of the ear drops, she said we will charge you for it all today, and then when you come back you can just pick them up. I called today and once again Cindy informs me no documentation was made regarding any of this, but she spoke to the vet and tech, and I could pick up the 20 pills, but in order to get the remaining 5 days of ear drops, I would have to pay for an entire bottle again. It's just extremely frustrating to continue to get told so many different things that always results in my hard earned money being spent. You would think that if they cared about the health of animals, their documentation process would be A LOT more serious and stricter by making sure every single word is placed into the charts. But I feel like they continue to use this no documentation as an excuse and opportunity to get away with charging people for additional care that they would not be able to if there was proper documentation. Also, my pet has had the same reoccurring issues, yet, I am asked to come in and pay for visits every single time it comes back. There has been NO solution, and NO cure. Just multiple visits and new medication treatments every time. Then, they want to place him on allergy medication, without even known what the allergy is. He was on cytopoint injections that DID NOT help, which makes since because whatever he is allergic to is still around, so this is why I continue to ask if we can test him to eliminate whatever it is that is causing his allergies. Instead, they give him more antibiotics, steroids, ear drops, and tell me come back in weeks to talk about new allergy treatments. I have had so many more encounters I will post additionally- I'm out of space here:

Amazing! Mary was absolutely wonderful with my Australian Shepherd. I originally found her through…read morea local Facebook recommendation page, and now I completely understand why so many people speak so highly of her. She was extremely responsive, communicative, and took the time to explain help me learn about my Aussie. Mary did an incredible job gently cleaning my girl's overgrown undercoat out without rushing the process. You can tell she truly cares about the comfort and wellbeing of the animals she works with. She also took extra precautions with my Aussie's sensitive hips, which meant a lot to me. She looks healthier, happier, and so much more comfortable. Her coat is soft and beautiful --plus she smells amazing. Highly recommend Mary if you're looking for someone experienced, patient, knowledgeable, and genuinely caring with your pets.

Reached out recently to get a sanitary trim on my BC and it was super easy to schedule an…read moreappointment. She was ready for me and was quick and efficient. She didn't even charge me which was unexpected. She has an amazing setup on her property and I highly recommend and would go back. I am also considering boarding my dogs this summer.

We found Aguajito Veterinary Hospital on an extremely stressful and sad day. Our cat was very sick…read moreand I called Aguajito for an urgent appointment. The staff was able to get us in the same day. When we arrived at the hospital, we were warmly greeted and ushered into an exam room. Both the vet techs, and Dr Rubin were kind, informative, and direct. We were given all of our options by the vet, and provided with clear estimates on the treatment courses our cat needed. Ultimately, we were unable to save our cat. When we were informed of this, the care and empathy the staff had was immeasurable. We were allowed time to grieve and say our goodbyes. The staff walked us through different options for cremation and urns. The support they showed us really did help make this loss a little easier. Loosing a pet is heartbreaking, but the staff at Aguajito Veterinary Hospital made the process as clear and understanding as they could. I have since been back with another one of our cats for a check up and had a wonderful experience. I am incredibly thankful for Roxy, Serena, Dr. Rubin, Dr. Bradway, as well as the rest of the staff for the incredible care of our furry family members.

We had such a great experience at Aguajito Vet Clinic! We brought in our dog, Fionna, and Dr. Rubin…read morewas incredibly thorough, kind, and reassuring. Huge shoutout to vet tech Lily! She was so sweet and instantly made Fionna comfortable (even sang her a little "she's so brave" song with me while getting her on the scale!). Fionna adored her. Overall, a super pleasant visit and we felt completely taken care of. Highly recommend this clinic!

The service is great. They were very helpful including in rescheduling my appointment at no charge…read morewhen something urgent came up. The pricing is fine. I was expecting elevated pricing based on other reviews but it was ok and the service was quick. I wasn't in the waiting room 5 minutes. They were all very friendly with my dog and it is much appreciated. I will be back :)

I called to set up a new patient appointment for my dog. After being placed on hold for several…read moreminutes, I reached the point of booking a same-day time slot. I asked if I could have a moment to confirm I'd have my car back in time for the appointment, and the call was disconnected. When I called back less than a minute later, I was told they were fully booked and couldn't see us for several days. The receptionist's tone was very dismissive and "oh well" about the situation, which made the experience even more frustrating.