The people working here are angels. We had an extremely sick dog, who ended up passing but it was…read moreher time. I carried her in, although on the phone they asked if I needed a gurney, which I didn't, but has kindly offered. The second they saw me and my pup, everyone stopped what they were doing to help. They could clearly see between my face, and her, that this was serious. Although our sweetie passed, they did everything they could, and kept me in the loop the entire time. The physician gave us great peace by telling us what had occurred, there was nothing we could have done, and even if we'd gotten her there earlier they probability to survival was low. In an extraordinarily difficult time they give my wife and I peace knowing we'd done what we could and it wasn't our fault. I had a mentor tell me, "why and what if are what keep you up at night." They did everything they could to shut down those difficult thoughts. While this is a sad outcome, I can't think every person who helped me and our pup last night do what they could. I'll never forget how you helped me through one of the most difficult processes of my life and thank you from the bottom of my heart.

I brought my French Bulldog to this emergency veterinary hospital on August 23, 2026, around 4 PM…read morebecause the entire left side of his face was severely swollen. We specifically told multiple staff members, including the doctor, that we suspected the swelling could be related to an ear infection. My dog was taken to the back, and despite being there for approximately six hours, I was never allowed to see him during the visit. We were told that they needed to discuss payment before examining him. We ultimately paid $243 for the initial "exam," $357.25 for blood work, plus medication fees, for a total of $761.21. After getting home, I checked his ear myself and noticed a significant amount of wax. I called the hospital to confirm whether his ears had been examined. Emily put me on hold to ask and then told me that they had not checked his ears. When I asked why, considering we had specifically raised the possibility of an ear infection and his face was swollen extremely close to his ear, I was told that they do not check ears unless there is a specific reason to. I find that extremely concerning. We specifically gave them a possible explanation for his symptoms, and his swelling was located directly next to his ear. I expected that to at least warrant an ear examination, especially after paying hundreds of dollars for an exam. I then asked to speak with the doctor or a manager. I was told there was only a shift lead. When I asked to speak with the shift lead, I was told she was busy and that the doctor was in the middle of a "procedure." I simply asked for the shift lead's name, and Emily told me I did not need to be given that information and then hung up on me. I understand that emergency veterinary care can be expensive, and I am willing to pay for appropriate care for my dog. What I cannot accept is paying $761.21 and later learning that something as basic as checking his ears was not done--even though we specifically raised an ear infection as a possible cause of his facial swelling. The lack of communication, compassion, transparency, and professionalism throughout this experience was extremely disappointing. I brought my dog here because I trusted this facility to properly evaluate him when he was clearly unwell. Instead, I left feeling like my concerns were dismissed and that the focus was more on payment than making sure my dog received a thorough examination. If you are considering bringing your pet here in an emergency, I strongly recommend asking exactly what will be examined and what is included in the "exam" before agreeing to treatment or charges. My experience left me deeply disappointed and concerned about the level of care my dog received. I don't need a generic response with " we apologize for your experience ,please feel free to contact us" what you need to do is train Emily for some customer service and the other lady who rolled her eyes when I was speaking to them during my visit.

Carrie helped us end the suffering of my little dog Poppy, and I am so grateful. She was perfect -…read moreclear communication, showing up on time, understanding our situation, taking her body for cremation. So kind to our dog and to us...and professional. It would have been so much more difficult if she hadn't eased our dog's transition. She offers a senior discount.

Dr. Nagel was so kind and gentle with us and our wonderful pug boy Jac Jac . He was so sweet and…read morewent gently and lovingly out of our physical world. Carrie gave us the time and space we needed and words of comfort and wisdom that helped us do the best thing we could do for our loving pug boy. Carrie is a blessing to our family we are so grateful for her and her service. We can't recommend her highly enough. And when the time comes we will have her help us again.

I have had multiple encounters that have resulted in me finally deciding to make this review, and…read morenever bring my animals back to this vet. I am a trusting person, I always give the benefit of doubt, but when multiple occasions occur, it's time to make sure no one else encounters what I have. The staff is extremely condescending, they always result all of their information back to "notes", the problem is, this office NEVER documents anything in specific details, so I never receive the help I'm told I would receive. I took my dog in for a check-up, he has had the worst fungal infections since moving here to California. I have BEGGED the vet there to allergy test him to find out what is causing him to get these infections, and every single time I'm told that allergy tests are not accurate and it's not necessary, but they will continue to charge me $400 a visit to treat his infections that this allergy of unknown is causing. Another problem is I am constantly getting different vets, and not a single one clearly reads up on my pet before coming because they all try to treat and diagnose differently to up charge me each time I come in. One vet tried to say he had an inflammatory disease and needed biopsies, another said he has an allergy to food, and another said it's just environmental factors that are causing allergies. It's always a different outcome, and more charges. They even charged me $50 to clean his ears, when I had just told them I cleaned them before arriving. One visit they had the vet come in, and due to his condition I was concerned about him getting the vaccines I came in for, and so I asked to see the vet first, she agreed it was ok for him to get them, so the tech came back after the appointment and gave him his two vaccines. I called to get the records, and the staff informs me that he never received the vaccines. I said yes he did, I watched the tech give them to him, and the staff informs me because there is no documentation of it, it never happened, and he would have to get revaccinated, and it would not hurt him to get them again. Absolutely ridiculous behavior! How can you run a practice and not document the most important thing? Then, I returned recently, and they tried to tell me my dog had gained weight, I said gained or lost? She said gained, last visit he was 65 pounds. (My dog has always been 80 pounds for the last 4 years), I said no that is not correct at all, he has never been that little, his sister is 62 pounds and half his size. She then tells me, oh I do see where the visit before that he was 79 pounds, so the tech must have been confused. I said, no, that is inexcusable, weight is not something to get confused about, you could kill my dog by prescribing medications not matching his weight, or he could be prescribed medication not high enough for his weight and it won't help his condition. This is not something to just ignore, I want that reported. Once again, no documentation was made about this encounter. I was given two prescriptions, and the pharmacy tech told me I only have 10 pills so you will need to pick up the remaining 20, and I have written a prescription for 5-10 days on ear drops, but I only have 5 days available, so when you get his remaining pills you can pick up the remaining 5 days of the ear drops, she said we will charge you for it all today, and then when you come back you can just pick them up. I called today and once again Cindy informs me no documentation was made regarding any of this, but she spoke to the vet and tech, and I could pick up the 20 pills, but in order to get the remaining 5 days of ear drops, I would have to pay for an entire bottle again. It's just extremely frustrating to continue to get told so many different things that always results in my hard earned money being spent. You would think that if they cared about the health of animals, their documentation process would be A LOT more serious and stricter by making sure every single word is placed into the charts. But I feel like they continue to use this no documentation as an excuse and opportunity to get away with charging people for additional care that they would not be able to if there was proper documentation. Also, my pet has had the same reoccurring issues, yet, I am asked to come in and pay for visits every single time it comes back. There has been NO solution, and NO cure. Just multiple visits and new medication treatments every time. Then, they want to place him on allergy medication, without even known what the allergy is. He was on cytopoint injections that DID NOT help, which makes since because whatever he is allergic to is still around, so this is why I continue to ask if we can test him to eliminate whatever it is that is causing his allergies. Instead, they give him more antibiotics, steroids, ear drops, and tell me come back in weeks to talk about new allergy treatments. I have had so many more encounters I will post additionally- I'm out of space here:

First Off the staff are top notch. Efficient and friendly. They are on top of billing, scheduling…read moreand are a great team with the vet techs. We have seen both vets and my first visit experience with Dr. Nichols for kindness and friendliness has not been matched. That is not to say that the other female vet is not professional because she is just a different type of personality. Our cats are treated well and they calm down quickly at the hands of the sweet staff. The wait time is not excessive if you have an appointment and routine exams are reasonably priced at around $70.00. We have young male neutered cats so their care is fairly straightforward My only comment is a type of flea treatment was recommended and it did not work well at all. However the staff recommended a dry flea shampoo which was very effective if I'm able to catch our cat long enough to apply it to their coat. We are also using Revolution now but I purchased it at Costco with a Rx from Nichols at a little better price. Saving about $25.00 so far. Overall I have been happy with my limited vet visits and I plan to keep returning so stay tuned for more reports of hopefully continued excellent care.

We adopted a baby kitty at the end of September 2017 and we quickly realized that he was very sick…read morewith a stomach bug and a severe upper respiratory infection. Dr. Wilkins saw him several times over a couple of weeks and at his last re-check he had finally turned a corner and when Dr, Wilkins saw him, she exclaimed, "Macaron! Oh you're feeling so much better! I was so worried about you!" And she kissed him on the top of his little noggin. It almost made me cry. She truly cares about the well-being of her patients, and she understands what our fur-babies mean to us. He's fine now, and says "mew" instead of "blurp". Thank you Dr. Wilkins!!!

By no fault of Cottage Vet Care, I've held off on writing a review due to the reason we had to…read morevisit Cottage in the first place. It was a difficult situation we weren't expecting. Given the delicate nature of it, their handling of the situation was very much appreciated. We weren't expecting to say goodbye to my boy that day, but their communication and approach to the entire process made what was already incredibly painful just a little bit easier to handle. They gave me as much time as they could before and after, and it meant a lot for a clinic that had never met us or my dog before that day to show that level of care. We will be taking our other dogs here for care after Cottage earned my trust in their capabilities and professionalism.

I just wanted to write this review so others who love their cats as much as I loved mine would have…read morea great experience with a trusted vet for their fur baby. I called them this morning with confusion on what to do for my cat. I had others vets telling me he had anxiety, and I also had an animal hospital suggest he was in a thyroid storm. This vet got me in immediately, took my concerns seriously, and gave me the answers I needed to make the right decision for him. I received the clarity I had been seeking. The compassion, knowledge, and care this vet has with cats is remarkable! I highly recommend sending your cats to this vet for their annual wellness check, vaccines, etc., every cat deserves a doctor that understands them and knows how to properly care for them! Bagel received deep care, encouragement, support, love, and comfort in his final moments and that is something I will always remember ‍

Dr. Marcus is absolutely the best Vet in the entire world. You cannot go wrong by bringing your…read morecat/s to this practice. I am exceptionally picky about my felines' care; I won the lottery when I found Purr Cats!!! On another note, Dr. Marcus finds ways to save money and does not try to sell you anything at all

I love this vet office. Everyone is so warm, friendly and kind, from the receptionists, vet techs,…read moreand especially Dr. Schaupp. We've been to a few other vet offices and my dog has been hesitant to go in but that's not the case here. It makes going to get our monthly allergy shot easier to do. She leads the way in and no convincing/coercing needed. I would highly recommend this clinic.

We had such a wonderful experience at VCA Ocean View Animal Hospital. From the moment we walked in,…read morethe office staff were incredibly welcoming and caring, which immediately put us at ease. The vet tech was very attentive and super sweet, taking the time to make sure everything was explained and that my pet was comfortable throughout the visit. Dr. Pollack was absolutely wonderful. Kind, thorough, and genuinely compassionate. You can really tell how much he cares about both pets and their people. I used to take my previous dog to the VCA in Salinas and decided to continue with VCA by choosing the Pacific Grove location. They provided excellent care, and I can completely see why this hospital is so highly rated. I'm very grateful to have found such a caring and trustworthy veterinary team.

We found Aguajito Veterinary Hospital on an extremely stressful and sad day. Our cat was very sick…read moreand I called Aguajito for an urgent appointment. The staff was able to get us in the same day. When we arrived at the hospital, we were warmly greeted and ushered into an exam room. Both the vet techs, and Dr Rubin were kind, informative, and direct. We were given all of our options by the vet, and provided with clear estimates on the treatment courses our cat needed. Ultimately, we were unable to save our cat. When we were informed of this, the care and empathy the staff had was immeasurable. We were allowed time to grieve and say our goodbyes. The staff walked us through different options for cremation and urns. The support they showed us really did help make this loss a little easier. Loosing a pet is heartbreaking, but the staff at Aguajito Veterinary Hospital made the process as clear and understanding as they could. I have since been back with another one of our cats for a check up and had a wonderful experience. I am incredibly thankful for Roxy, Serena, Dr. Rubin, Dr. Bradway, as well as the rest of the staff for the incredible care of our furry family members.

We had such a great experience at Aguajito Vet Clinic! We brought in our dog, Fionna, and Dr. Rubin…read morewas incredibly thorough, kind, and reassuring. Huge shoutout to vet tech Lily! She was so sweet and instantly made Fionna comfortable (even sang her a little "she's so brave" song with me while getting her on the scale!). Fionna adored her. Overall, a super pleasant visit and we felt completely taken care of. Highly recommend this clinic!

The care and concern for our dog was amazing !! Thanks you…read moreMonterey Vets for everything

The worst Vet I have ever been to. Dr Herman was appalling. She did not want to answer questions,…read morewas incredibly rude, and showed no concern or help with our newly diagnosed dog who has diabetes. If you asked a question she became irate and raised her voice. She spoke quickly and did not clarify anything. We are 60 and need to give our dog shots twice a day with multiple other things to do. It required more than a 4 minute conversation for his care. Some people are not cut out to be a Vet. Avoid at all costs.