We love our veterinarian dr Eckhardt and her wonderful staff! She is kind, compassionate, and truly…read morecares about our little dog, Gia. I especially appreciate that she does not overmedicate or recommend unnecessary treatments. Her prices are fair and reasonable, and I never feel overcharged. The entire staff is friendly and welcoming, and we always feel confident that Gia is receiving honest, thoughtful care. I highly recommend this veterinary practice to anyone looking for compassionate and trustworthy care for their pets.

Would take my cat here regularly, during the last check up we noticed he was behaving differently…read moreand reported it to the vet, they said he was just being picky with his food. He passed of late stage heart failure not 2 months later. Also, when we received his medical records for insurance purposes, they were sparse and obviously not accurate or thorough. They refused to give them to me though, our insurance had to get them. California law requires vets to give owners a summary of medical records that includes history, treatment, and medications. None were included (Under 16 CCR § 2032.3).

We love our veterinarian dr Eckhardt and her wonderful staff! She is kind, compassionate, and truly…read morecares about our little dog, Gia. I especially appreciate that she does not overmedicate or recommend unnecessary treatments. Her prices are fair and reasonable, and I never feel overcharged. The entire staff is friendly and welcoming, and we always feel confident that Gia is receiving honest, thoughtful care. I highly recommend this veterinary practice to anyone looking for compassionate and trustworthy care for their pets.

The vet is caring and reasonably priced- if you can get in. Many people have reported that they…read moredon't answer the phone or call back, and they still have only 1 line so it is busy with fax all the time. The real problem though is the rude, uncaring desk staff. When my pharmacist complained that they didn't send a refill request they refused to deal with them- so for two years I had to go monthly to a pharmacy 1/2 hour out of my way. When I complained the desk person cancelled my dogs appointment without telling me and said they would not allow us there anymore. Others posted that this happened to them also. Something fishy going on, and VERY unprofessional! They didn't care that my dog would be out of meds, lied and said they had no appointments (they did) and that they couldn't give a refill (they did). Many online complaints and pet owners having to go elsewhere because they're so difficult. Not worth the trouble!

Dr. Passamani has been our vet for years (30 yrs or more).He is a country doctor and he and his…read morestaff are very caring. He calls to keep me informed. They never make me feel bad when I take my dogs in and when it is my dogs time to be gently go to sleep they allow me to be there in the room holding my dog to the end. Not only does Dr. Passamani stay in the room but his staff too so I am not alone after. That is compassion not only for my dog but for me. If you are looking for a no frills no nonsense office this is it. You don't find country doctors anymore these days. He and his staff are rare gems and I hope he never retires.

Go to Dr. Dena by Prunedale library!! I would never go here again. Must've caught him on a very…read morebad day. Haven't been to this place for a while, but came across this business and had a bad memory and have to share. This place is a very old, converted farmhouse. Dark, musty smelling and just NOT warm and inviting AT ALL. Overgrown unkempt yard all around. My dog had an injured foot and he was trying to bite the dr. while being inspected. Well the dr got pissed off and squeezed my dogs mouth closed and yelled at my dog. I was speechless, in shock and should've just grabbed my dog and walked out. Instead, stupid me paid for the bill, then left. Unbelievable treatment from a "veterinarian". Doctor Dena, up by the Prunedale library is fabulous. She truly loves her fury patients.

Dr. Heather Baker has helped me with routine horse care such as shots and teeth. She is very calm…read moreand reassuring to the horse and takes time to explain to me. I appreciate that because I have a lot to learn in order to give my horse the best care I can. I think Dr. Baker is professional, caring, and takes extra efforts to consider my horse's comfort as well as her health. She was recommended by someone who I consider to be a great horseman and that tells you something. Thanks to Dr. Baker and her team.

I've owned horses for 30 years. I've only had 3 vets... 3 because I moved to 3 different counties…read moredue to work. Dr Heather Baker is my vet and has been for 5+ years now. She's honest, up front, no bullshit. She doesn't sugar coat anything (nor should she). She will provide you the details you require to make a sound decision ok what's needed. She's not here to be coddling and babysit horse owners. She's here to be straight up, give you the good, bad and the ugly. Her prices are fair with the industry, and she knows how to handle the horses. I highly recommend her and have been very happy with every interaction.

I am disappointed that your office did not help to send info on the visit of my dog, Rosie, to my…read moreinsurance. I thought that was part of why I am paying so much for your service. my appt was this morning. Helen Green.

I brought my dog Mochi here for a dental cleaning. Mochi's dental cleaning itself went well. Dr…read more Wavrick was kind and I felt Mochi was cared for during the procedure. Unfortunately, the administrative side of our experience and the post-op care we received was very frustrating. We once drove an hour and a half to our scheduled appointment only to be told the doctor wasn't in and the office forgot to contact us to reschedule. After the dental cleaning, Mochi developed bad breath again. I reached out to the clinic and was told the doctor would prescribe antibiotics, but due to delays around the holidays, it took about three weeks for the prescription to be sent. During that time Mochi contracted Giardia and our local vet advised against giving additional antibiotics. Once he recovered, I tried to fill the original prescription, but Wave rejected it, saying it had expired. Even after explaining the situation , including that the delay wasn't in my control and the prescription was never filled, I was told I'd have to pay for another visit to get a new one. While Dr. Wavrick was compassionate during the initial visit, the lack of support and empathy with the prescription, the scheduling errors, prescription delays, and lack of flexibility left me disappointed, especially given how far we travel to come here. I can't say I will recommend Wave if you are looking for quality care for your beloved pets.

Extremely concerned with the standard of care provided by Dr. Ruby Murillo on September 17, 2025…read more My dog Peetie underwent a dental procedure where his pre-anesthetic bloodwork was manually entered into the system hours after the procedure was already finished, meaning his critical flagged abnormalities were completely ignored before going under. During anesthesia, his heart rate plummeted to a dangerously low 68 bpm, yet he was still extubated and sent home with zero post-op pain relief, causing severe post-surgical distress. To make matters worse, my cat Sophie also underwent a dental procedure with Dr. Murillo on this exact same date. She suffered a traumatic cardiac event under anesthesia, and I was not properly informed or referred to a specialist. Dr. Murillo's clinical oversight and handling of medical records raise massive safety questions for anyone trusting this hospital with their pets additionally I have discovered significant discrepancies in the care and records I have 3 active complaints against Banfield with the Veterinary Medical Board.Rge discrepancies are significant. If you live your pet do not trust them with Banfield. Dr. Kate Brown and sone licensed technians are being investigated as well.

Beware....Banfield use to be a good place to take your pet. That is no longer true. Don't let them…read moreput your pet under to do any procedures. I took my cat to have his teeth cleaned, found he needed teeth pulled, but passed away later that day. When I brought him home he was unable to breath and later that evening passed away at Blue Pearl emergency hospital because he was full of fluid. Banfield takes in too many pets at a time and are no longer monitoring their patients. Banfield killed my boy!

The ladies were all really nice but it was a bit of a wait to get in. My appt was at 11am snd they…read moresaid to arrive 15mins early to get up as a new patient for my cat. I got there at 10:47am and I was given a paper to fill out with her info and the lady in the front was asking more questions and then just told me to wait. I waited for a total of about 50 mins before they came to get here. They got her to the back around 11:35pm. I waited and until 12:20pm to be told They needed to keep her some more time to do some tests. I picked her up around 3:30pm. The ladies were nice and answered all the questions I had but the wait was a lot. I understand she was a new client but the main vet seemed overworked. It seems like there is only one vet for the entire office which seems like there is an understaffing issue. We had an ok experience overall. I would be willing to try this place one more time because of how knowledgeable and how well they explain things. It's just the wait and how long the visit took that really threw me off.

I would like to thank Animal Health Center for taking such good care of me and my dog who was very…read moresick. Thank you Patty, Kirsten, and Dr Sugar what a wonderful group of kind caring professional people . I have never been to such a fantastic vet office . No wonder I have been a client for a long time . This vet office is top notch . Thank you

The past couple of weeks have been incredibly hard for us. Our fur baby has been very sick:…read morevomiting, extremely lethargic, not eating, and just not himself at all. Over the weekend, things got much worse, and we rushed him to VCA Animal Hospital. They completed blood work , X-rays, gave him antibiotics, and fluids because he was severely dehydrated and hadn't eaten or drank water for days. That's when we got the shocking news: he had an intestinal blockage. Despite how much weight he had lost in such a short time and how weak he was, we decided to move forward with surgery. During surgery, they discovered the cause--19 hair ties lodged in his intestines. I was completely blindsided. This experience has been traumatic, heartbreaking, anxiety-filled, and incredibly costly. But we are beyond grateful to God, the VCA's incredible staff, for helping us in our hardest moments, to the rescue center that helped with surgery costs, and especially greatful for the VCA charity that went over and beyond because without them and the charitie foundations available, we wouldn't be able to bring our fur baby home.

On my last review I was not complaining. I loved this office. I just miss going. I was wishing my…read morepets allergies flared up and I was with her but she has passed away. I'd rather be a walk in appointment and waiting in line. I wish my Miss Mary Jane was still alive. Her passing has nothing to do with this place. I'm just reminiscing on being with her. I miss her This vet is excellent!