first off i highly recommend this dr jeff. his attitude and straight forward approach and listening…read moreto us at initial visit is what every fur baby parent needs. confidence in their vet especially a new vet office at that. I also was told ahead that their isn't a lot of workers so it was told me in advanced. I understood to mean not a lot of overhead that is why costs are cheaper here. As for me , it makes all the difference for me having my puppy's as my life line to be comfortable with a new Vet clinic and dr. my dogs weren't anxious at all at the initial visit. that tells me a lot! was told he needed a dental what that meant to me was teeth needed to be pulled not specified the details only that labs would be done and then i'd be contacted and to proceed from there... i had to call them was told was infection and yes teeth and ok for surgery . nothing abt a cleaning at that point but apparently that was a issue with insurance little issues with payment later on. Once I found out my ins wasn't going to pay needed records from elsewhere , I provided ins co and vet clinic... with records i was then sent a email stating how much ins co was to pay! we proceeded with scheduling surgery for my pups dental! after surgery we submitted claim to ins for the thousand dollars to pay clinic directly and they denied! I then had to dispute and for that they needed detailed surgery notes from vet clinic. with the help of staff and dr we got them the notes etc... at that point ins as only willing to pay 400$ total disappointment End result was we paid our deductible to clinic after ins was able to pay the remainder of what ins refused and the dr gave a discount . What matters most is my puppy is home with me and recovering . I suffer with anxiety and my dogs r elder years now only stress caused was that my insurance wasn't being cooperative after having puppy insurance since they were born. i carry two insurance policy's for them and either wanted to pay a dime! Thanks to Ashley dr jeff and andrew working with one insurance for details of surgery i at least for ins to pay a tiny amount.... in reality i have proof they sent me a hard copy stating they were paying $1,000 and did not! after we paid our deductible ... this clinic in my opinion handled it the best they could and offered me a discount thank goodness. I'm incredibly grateful for the communication i received for them helping me in this case it was giving me a clearer picture of what not to buy pet insurance for going forward having elder puppy's .... we purchase as emergency's as babies and expect they will cover as they age not realizing there is stipulations for elder dogs i'm better off saving a savings for my dogs from the start. lesson learned. thanks again to the staff at pet maintenance for the extra help with my pet insurance it was appreciated ! I should not have had to go thru what i went thru with insurance companies for them to both deny me having records and all! i recommended his facility just make sure to have good communication always not just with this business but in life! that's the only way any thing will ever get done and fairly. kindest regards and thanks to dr and staff . My respects, corina lacanlale xoxo from copper puppy thanks u too

Not Here Happily Gonna Euthanize My Poor Cat KILO..!! Fortunately The Vet Said He Had A Bladder…read moreBlockage And Needed Surgery, Catherization, Meds, 3 Night Stay Etcccc..!! Thankfully I Seen A Financial Aid Assistance Flyer On Their Counter Top And Took One And Called Peace Of Mind Dog Rescue And They Agreed To Donate $500 To His Surgery And Care..!! What A Blessing..!! I And KILO Are Very Grateful For The Dr. And They're Entire Staff..!! THANK YOU ALL..!! ‍

We love our veterinarian dr Eckhardt and her wonderful staff! She is kind, compassionate, and truly…read morecares about our little dog, Gia. I especially appreciate that she does not overmedicate or recommend unnecessary treatments. Her prices are fair and reasonable, and I never feel overcharged. The entire staff is friendly and welcoming, and we always feel confident that Gia is receiving honest, thoughtful care. I highly recommend this veterinary practice to anyone looking for compassionate and trustworthy care for their pets.

Would take my cat here regularly, during the last check up we noticed he was behaving differently…read moreand reported it to the vet, they said he was just being picky with his food. He passed of late stage heart failure not 2 months later. Also, when we received his medical records for insurance purposes, they were sparse and obviously not accurate or thorough. They refused to give them to me though, our insurance had to get them. California law requires vets to give owners a summary of medical records that includes history, treatment, and medications. None were included (Under 16 CCR § 2032.3).

We love our veterinarian dr Eckhardt and her wonderful staff! She is kind, compassionate, and truly…read morecares about our little dog, Gia. I especially appreciate that she does not overmedicate or recommend unnecessary treatments. Her prices are fair and reasonable, and I never feel overcharged. The entire staff is friendly and welcoming, and we always feel confident that Gia is receiving honest, thoughtful care. I highly recommend this veterinary practice to anyone looking for compassionate and trustworthy care for their pets.

The vet is caring and reasonably priced- if you can get in. Many people have reported that they…read moredon't answer the phone or call back, and they still have only 1 line so it is busy with fax all the time. The real problem though is the rude, uncaring desk staff. When my pharmacist complained that they didn't send a refill request they refused to deal with them- so for two years I had to go monthly to a pharmacy 1/2 hour out of my way. When I complained the desk person cancelled my dogs appointment without telling me and said they would not allow us there anymore. Others posted that this happened to them also. Something fishy going on, and VERY unprofessional! They didn't care that my dog would be out of meds, lied and said they had no appointments (they did) and that they couldn't give a refill (they did). Many online complaints and pet owners having to go elsewhere because they're so difficult. Not worth the trouble!

Dr. Passamani has been our vet for years (30 yrs or more).He is a country doctor and he and his…read morestaff are very caring. He calls to keep me informed. They never make me feel bad when I take my dogs in and when it is my dogs time to be gently go to sleep they allow me to be there in the room holding my dog to the end. Not only does Dr. Passamani stay in the room but his staff too so I am not alone after. That is compassion not only for my dog but for me. If you are looking for a no frills no nonsense office this is it. You don't find country doctors anymore these days. He and his staff are rare gems and I hope he never retires.

Go to Dr. Dena by Prunedale library!! I would never go here again. Must've caught him on a very…read morebad day. Haven't been to this place for a while, but came across this business and had a bad memory and have to share. This place is a very old, converted farmhouse. Dark, musty smelling and just NOT warm and inviting AT ALL. Overgrown unkempt yard all around. My dog had an injured foot and he was trying to bite the dr. while being inspected. Well the dr got pissed off and squeezed my dogs mouth closed and yelled at my dog. I was speechless, in shock and should've just grabbed my dog and walked out. Instead, stupid me paid for the bill, then left. Unbelievable treatment from a "veterinarian". Doctor Dena, up by the Prunedale library is fabulous. She truly loves her fury patients.

Dr. Heather Baker has helped me with routine horse care such as shots and teeth. She is very calm…read moreand reassuring to the horse and takes time to explain to me. I appreciate that because I have a lot to learn in order to give my horse the best care I can. I think Dr. Baker is professional, caring, and takes extra efforts to consider my horse's comfort as well as her health. She was recommended by someone who I consider to be a great horseman and that tells you something. Thanks to Dr. Baker and her team.

I've owned horses for 30 years. I've only had 3 vets... 3 because I moved to 3 different counties…read moredue to work. Dr Heather Baker is my vet and has been for 5+ years now. She's honest, up front, no bullshit. She doesn't sugar coat anything (nor should she). She will provide you the details you require to make a sound decision ok what's needed. She's not here to be coddling and babysit horse owners. She's here to be straight up, give you the good, bad and the ugly. Her prices are fair with the industry, and she knows how to handle the horses. I highly recommend her and have been very happy with every interaction.

Donna is my girl and I continue to bring my pets here not only because the veterinary stuff is…read moreamazing but because Donna at the front is the best, she is so sweet and while my dogs hate the vet, they love seeing Donna. I have reviewed this place before and I have referred them out to plenty of people. I will continue to do so. . Thank you so much for being here for me and my pets. The community definitely needed a place like you guys. -Penny & Benji's Mama

We are new to the area and needed to find a new Veterinarian for our two senior dogs we were…read morepleasantly surprised with the Wave veterinary center couldn't have asked for a better doctor and staff treated our fur babies with love care and kindness recommended highly Second visit was even better than the first. With complicated, chronic conditions we got in quickly and my buddy got the best care again. Kind and gentle technician Kat and Dr did Tests and X-rays. They were done quickly, and with concern for my buddy's comfort. Received excellent care with Dr Wavrick who obviously puts Pet health ahead of personal profit.

This used to be a great clinic but has gone downhill fast. The front office staff and people who…read moreshould answer the phone are horrible and cast a big shadow on any good work being done at this clinic. I haven't been able to actually get anyone to answer the phone for anything- not an emergency, not to make an appointment, nothing. If you leave a message they might call you back hours later.

Extremely concerned with the standard of care provided by Dr. Ruby Murillo on September 17, 2025…read more My dog Peetie underwent a dental procedure where his pre-anesthetic bloodwork was manually entered into the system hours after the procedure was already finished, meaning his critical flagged abnormalities were completely ignored before going under. During anesthesia, his heart rate plummeted to a dangerously low 68 bpm, yet he was still extubated and sent home with zero post-op pain relief, causing severe post-surgical distress. To make matters worse, my cat Sophie also underwent a dental procedure with Dr. Murillo on this exact same date. She suffered a traumatic cardiac event under anesthesia, and I was not properly informed or referred to a specialist. Dr. Murillo's clinical oversight and handling of medical records raise massive safety questions for anyone trusting this hospital with their pets additionally I have discovered significant discrepancies in the care and records I have 3 active complaints against Banfield with the Veterinary Medical Board.Rge discrepancies are significant. If you live your pet do not trust them with Banfield. Dr. Kate Brown and sone licensed technians are being investigated as well.

The ladies were all really nice but it was a bit of a wait to get in. My appt was at 11am snd they…read moresaid to arrive 15mins early to get up as a new patient for my cat. I got there at 10:47am and I was given a paper to fill out with her info and the lady in the front was asking more questions and then just told me to wait. I waited for a total of about 50 mins before they came to get here. They got her to the back around 11:35pm. I waited and until 12:20pm to be told They needed to keep her some more time to do some tests. I picked her up around 3:30pm. The ladies were nice and answered all the questions I had but the wait was a lot. I understand she was a new client but the main vet seemed overworked. It seems like there is only one vet for the entire office which seems like there is an understaffing issue. We had an ok experience overall. I would be willing to try this place one more time because of how knowledgeable and how well they explain things. It's just the wait and how long the visit took that really threw me off.

I would like to thank Animal Health Center for taking such good care of me and my dog who was very…read moresick. Thank you Patty, Kirsten, and Dr Sugar what a wonderful group of kind caring professional people . I have never been to such a fantastic vet office . No wonder I have been a client for a long time . This vet office is top notch . Thank you

On my last review I was not complaining. I loved this office. I just miss going. I was wishing my…read morepets allergies flared up and I was with her but she has passed away. I'd rather be a walk in appointment and waiting in line. I wish my Miss Mary Jane was still alive. Her passing has nothing to do with this place. I'm just reminiscing on being with her. I miss her This vet is excellent!

They send me home because I I was a Walk in at 7 a.m. said they would call me but never did so I…read morecalled at them was told I left with out treatmen I told them that they told me too go home and they would call when my time came put me on hold then said they tried to call but never did dont fill they can be trusted by now its 3 :00 now I have to wait till monday to thy and fine a nother vet I have been going here For years am so upset U

The service is great. They were very helpful including in rescheduling my appointment at no charge…read morewhen something urgent came up. The pricing is fine. I was expecting elevated pricing based on other reviews but it was ok and the service was quick. I wasn't in the waiting room 5 minutes. They were all very friendly with my dog and it is much appreciated. I will be back :)

I called to set up a new patient appointment for my dog. After being placed on hold for several…read moreminutes, I reached the point of booking a same-day time slot. I asked if I could have a moment to confirm I'd have my car back in time for the appointment, and the call was disconnected. When I called back less than a minute later, I was told they were fully booked and couldn't see us for several days. The receptionist's tone was very dismissive and "oh well" about the situation, which made the experience even more frustrating.