I spoke with a very nice lady in bookings who initially said they wouldn't be able to get out to…read morethe house until Thursday. However, she moved some things around and was able to get someone out to the house by 2:30! I really appreciate Matt. He was kind, courteous, and went above and beyond to help locate the septic cover. He did a splendid job recovering the lawn and even threw down some seed afterward. We just don't see service like this anymore. The price was fair, and I got a lot of value from working with Drain Works. I highly recommend them!

Had a great experience with Alex at drainworks. He was very informative and knowledgeable and…read moreanswered all our questions in a very friendly and professional manner.

Called Bill on a Sunday morning about a growing water stain in my ceiling. He was at my house that…read moreafternoon and was able to assess and complete the fix in a very short period of time. We were very happy with his customer service and professionalism. He is definitely our new go to plumber in the area

Prompt, good service at a fair price. I highly recommend Bill for your plumbing needs.read more

Quick to respond. Quick to quote. Quick to start the job. Quick to turn into a ghost. Impossible to…read moreget a hold of afterward. Didn't finish the job. Avoid.

Totally undependable. Took my deposit and never showed. I am now in the process of legal action to…read moreget my deposit back. STAY AWAY.

I texted them in Feb. Looking to get some help on my water softener. He would text me back and I…read morewould reply and nothing. 2 months waiting for them to do work for me on a house I'm selling. Just didn't really care. As my job was small no follow up.

Terrible service. My home warranty company contracted them. It wasnt by choice. I felt like a…read moremillennial ghosted me after numerous attempts to follow up regarding a water heater replacement with them. They never called to schedule never called to follow up. I had to chase then around. They are nothing more than a hired hand that comes out to deny claims for American Home Shield.

I became a customer of LeBeau back in the '80's when Fred owned the business. When Kemmie took over…read moreI remained a customer and was always pleased. A couple weeks ago I called because I had some issues. It was a Wednesday and I was told they'd get to me that Friday or Monday. No one came on Wednesday so on Monday morning I called to see if/when they might be coming. I never got a return call and they did not show up. The following day I called a different number and was asked to leave a message. I did. I asked that someone call me to make arrangements. To this date I have not received a response. It's my understanding that a company in Putnam has bought LeBeau. They are doing a horrible job and I will never contact them again.

On May 27, 2026, we called Mr. ROOTER because our tub was backed up. Eric and Michael came and were…read moreso nice to us. Very professional. They fixed our tub from the blockage! We had Eric here before and asked for him again. That says it all! Thank you.

Just had Mr. Rooter Plumbing of Rhode Island come to my condo and replace the shower valve, a job I…read more have done at least 3 or 4 times over the span of my 78 years on this planet. So when I say that the charge of $1,375.82. is outrageous and borders on the criminal, I know what I am talking about. Included in this bill is the ridiculous charge of $276.25 to take a utility knife and cut an access hole behind the valve. I highly recommend that you avoid using this company at all costs!

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

Stephen arrived on time, was very friendly and professional. Great service although expensive.read more

Called for an emergency. Called the number on the website and made an appointment in the Chat. No…read moreone came. Called the number multiple times system said the number was unassigned and hung up. Finally got them to reply and Augie came out to give us a quote. Quote was over $10,000. We called to make an appointment and they strung us along for almost a month while we couldn't live at home. Finally gave up and called a different company They came out, gave us a quote, and fixed it all in one day at a quarter of the price. I would have given them no stars but that wasn't an option.