Not sure why you would tell something can be picked the day after tomorrow. Only to text and call…read moreme the next day to say it is delayed because of supply shortages. Did you not see you were out of it when I called? This happens every single time I refill a script for Ozembic. EVERY SINGLE TIME. Maybe learn what your customers are in need of on a regular basis and start having that on hand. Also we all know you're going to take a lunch break. So if you could stop telling me about it every time I call, that would be great.

All the vaccines have been good experience here. I have set up the rx for auto refill and that…read morehelps, but my insurance keeps jacking up the copay, might have to go mail order soon...

I took my mother in-law here for her flu shot. We had an…read moreappointment, but when we arrived they asked us to scan the QR code. I was glad I was there because she would have struggled with it. Even after entering her information using the QR code, it kept saying they couldn't locate her appointment. So someone eventually checked us in manually. Actual shot was super quick and the person administering it was friendly. We shop here fairly regularly and usually get good to great service. My only complaint is they have been out of my deodorant for many weeks!

Wait times in the pharmacy are way too long. There has been a line every time I've been there…read more two family members had vaccines there this fall. I was served 20 min after my appointment time. my daughter was served 30 min after her appointment time. this isn't ok for people who go to work or school. the pharmacy needs better staffing or I will be switching.

They gave me someone else's prescription and then tried to gaslight me, making it somehow my…read morefault?! I could even see the person's name, address, and phone number. To make things worse, it was a controlled substance, and they didn't even ask for my ID (the bag said they had to), but they had me verify my address and phone number, like, WTF? This was the last straw for me. Every time I go, I have problems, and they are a mess and super rude. Management is no better.

Trying to get a hold of a Walgreens for anything, be it a refill, or a call from God himself, I'd…read morerather pull my own teeth.

This is for the pharmacy department. I scheduled an appointment for the shingles vaccine a few days…read moreahead. I get there and this girl says I can't get it because I'm not 50 yet. I asked why. She said because it's State law! It is NOT a state law! She lied straight to my face! Now, I know it's recommended for people 50 and over by the CDC. But I had spoken to my doctor previously and she had told me it was okay to do it early. So if it's just their pharmacy policy then say so! Don't lie about it. Why wouldn't they contact me and tell me this ahead of time!? Instead they wait until I get there to tell me. Just a huge waste of time! She needs to find a different job. Not in customer service or treating patients. I didn't even get an apology, nothing. So don't expect any good communication from them. And definitely don't expect them to tell you the truth about anything either!

This review is specific to the pharmacy. The pharmacist and one of the female assistants are…read moreincredibly rude, complete with eye rolls. My husband had a pharmacist challenge his request for a measles vaccination RECOMMENDED BY HIS DR. Today, I was denied a vaccine because they couldn't figure out my insurance card. When I said I had just received another vaccination in a nearby Walgreens without a problem, she shrugged, saying "I guess something changed." She is at best, not good at her job and at worst, an anti-vaxxer. This doesn't seem like a great fit for a pharmacist. I will go elsewhere for my pharmacy needs.

Pretty typical Walgreens. The pharmacy staff was friendly and actually they were quick. A…read moresurprise for a pharmacy.

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost. Pharmacy Hours: M-F 9am-1:30pm, 2pm-9pm, Sa 9am-1:30pm, 2pm-6pm, Su 11am-3pm

Do not recommend. Came for a covid and flu test and they had me wait over 30 minutes past my…read moreappointment time before even going back there. I'm sick you should want me out of your store ASAP. Not only that but my online receipt said the visit was covered by insurance. Even with my email they made me pay $25. What's the point in having me put in my insurance information and getting that email saying it's covered by insurance when it's not. I would not have came here if I knew I had to pay.

I have been a Walgreen's Pharmacy customer for years, but this location (3700 University Avenue)…read morereally needs to have an efficiency expert in and help them REALISTICALLY ESTIMATE when prescriptions will be filled. I'm 68, and trying to get a much needed prescription for Paxlovid so I can minimize the effects of Covid, which I tested positive for yesterday. I jumped through all the hoops of having the prescription called in by an online UW Health physician. I got an acknowledgement and an estimate that it would be ready around 11 am. It's now 3:45. i just get a repeat "we are running behind... we'll contact you when it is ready." There is no way to talk to a pharmacist from the phone number they give you on the site. You just get an audio version of the "we are running behind... we will contact you when ready." What terrible service.

We needed a charger, so we stopped by this Walgreens. It's well-lit, though some aisles felt a bit…read morecramped with boxes around. When we found the electronics section, there were no chargers for my friend's iPhone. No big deal, she could use mine, and only needed it since she was staying longer. We ended up buying snacks and drinks instead. The location is convenient, though the selection of electronics, snacks, and drinks felt a bit limited. Overall Service: Swift and friendly at checkout.

Worst, most rude, derelict pharmacy staff I've ever had the misfortune to interact with. I tried to…read morefill five prescriptions for 6 days, and having just moved to Madison I could not return to my usual pharmacy. Went nearly a week without needed medications. Impossible with these awful ppl.

Drab looking. Unfriendly staff. Trash on the ground in front of building. Very unkempt and dismal.read more

FITHY women's bathroom. It's was dirty the last couple of years, and I thought about switching…read morepharmacies. But the staff at Whitney Way in the pharmacy and at the store are so good that I stayed. However, yesterday I went into the bathroom. Not only did it have the grime from the last time I was there, but it was absolutely filthy with bodily fluids and more. Please please clean the bathrom. Scrub the thick layer of grime. You can't fully blame the customers. Make it clean and customers are more apt to respect the space and be cleaner themselves. It needs to be tended to. Come on -- gas stations are cleaner than this store that dispenses medicine, where people get shots. BAD.

The amount of things behind a lock and key should be criminal. I immediately left the store once I…read moresaw that not only the simple SHAMPOO bottle I wanted was locked but also that there were no employees in sight to help me except the clearly busy cashier. Not the employees fault but seems to be some kind of upper management issue. I get it, there is a theft problem in a lot of locations but dang does it take away the convience part of convience store! Never going here again.

If you have an Adderall prescription, do NOT use this place. I have no idea why I'm still even…read morebothering, but I have been attempting to get my Adderall prescription refilled here for years. Literally every single month, without fail, it is extremely problematic. If my doctor calls the prescription in so much as a day early, they will simply not fill it, at all, saying that they aren't allowed to fill it ahead of time, but then they will never actually fill it even on the date it is due. If I call it in after the due date, they will still never fill it, and always based upon some new and completely random reason. It's gotten to the point where I have to call literally on the day of, and only then will they MAYBE fill it. Yesterday, my prescription was due, and I had my doctor call in for a refill. There was a note on my file, however, literally from August 2021, that said not to fill it until 25 August, 2021. So some brainiac there decided that the note REALLY meant August 25, 2022, and they decided to just not fill my prescription based upon this insanely illogical assumption. I seriously do not know who ties these people's shoes for them in the morning. But I think I've figured it out! During one of so many episodes, my prescription just got "lost." So I think what is happening is that they will do anything they possibly can to mess up your Adderall order so that they can basically gank it for themselves at some point. I think that's what's going on because literally every single month for years and years on end, it's always been a problem. My guess is that they're trying to make Adderall prescriptions fall through the cracks so that they can walk out with it themselves, which has happened before as I just mentioned. These people are unbelievably shady. In fact, I would probably avoid using them for ANY prescription at all because they just don't seem to be playing with a full deck on any level, nor do they seem particularly honest.

We had a prescription to pick up and a line at these places is expected.. however we waited for…read moreover an hour out in our car in line, got to the window and they told us to come inside and my girlfriend is still waiting, in line again. We have been here for over two hours now. Ridiculous to say the least. F*** this place, go out of business if you cant hand someone a prescription within 2 hours.

Like most Walgreens locations, the Verona store is either understaffed or just plain slow! My…read morephysicians office left a message for a prescription refill at 10am, and when I called 3 hours later to confirm receipt, they said they had not received anything. I called my doctor back and was told that a message was left with the Verona Walgreens, and the doctor called the prescription in AGAIN. It is now nearly 4PM, and it took 15 minutes to find out if they were filling the prescription. Finally, they are, but there is no reason why a prescription refill should be SO-O-O-O difficult! I long for the days when we got our prescriptions at Target. We never had these problems. Unfortunately, our insurance will not allow us to use Target anymore and we are stuck with Walgreens. If I could move my prescriptions somewhere else, I would jump at the opportunity!