So I looked all over for my debit card. Upturned couch cushions. Searched through jacket pockets…read more Looked in the fridge, just in case. Then I went into the branch and not only did they not charge me for a replacement card, but they printed it right there on the spot so I didn't have to wait for something to arrive in the mail. Fabulous customer service. And guess what I found the second I got home? You guessed it, the original card! Must've been stuck to the back of another card because it was in my wallet. Sigh ...

This credit union really cares about its members! This branch is full of people dedicated to…read morehelping and I would definitely go back for any lending need.

People at the bank are nice and have been helpful, but do not rely on bill pay to pay as you…read moredesire. The system will indicate it is sending something electronically and then send it as a check, only telling you after the fact. This means your payment may not, and most likely will not, be received on time. Additionally, even when a stop payment is in place, the amount will still show as deducted from your account. So after you do a direct pull from the creditor so that the money is received on time, double the amount you paid will show as being withdrawn from your account. This did not happen until the switch to .bank and a different vendor was put in place for bill pay. Please fix this FNB because it is much better to handle bill pay in one place than it is to have every creditor have access to one's bank account information for direct pulls.

Local, professional and understands the needs of a small business and individual. Tellers here are…read moreknowledgeable, friendly and efficient. Ms. Edwards , thank you for everything, we are blessed to have you working with us.

I can't say enough good things about Jodi Madry at the Battle Creek location. She is extremely…read moreknowledgable and helpful and I would highly recommend contacting her with your banking needs.

Great rates! The Kasasa checking account here appears to be…read morethe best deal in town. It's got a few hoops to jump though (high interest checking accounts always do), but it definitely looks like it offers the best benefits. Members who opt in to the Kasasa account can earn 4.25 percent on balances up to $25,000 (with 25 debit transactions per month, paperless statements, and direct deposits of $1,000+ per month), and can link a Kasasa savings account so that balances above $25,000 earn 1 percent. That's loads better than CDs these days. This particular Kalsee location is palatial (tons of private offices and a half dozen or so teller windows), with plenty of lot parking and several handicap spots right by the door.

Watch out for their high interest checking qualification hoops... you don't control when a debit…read morecard purchase is "posted" to your account and they use that to disqualify you for the month. Make a purchase on the last day of the period, but if they say it didn't "post" till the following day it's their way out of paying the monthly interest. Their customer service reps seemed short, as if they deal with this customer issue often? Disqualifying a customer over something they have no control over or influence on seems trite to me, short sited. I'm now looking at doing business elsewhere.

It is hard to convey how fortunate and grateful my wife and I are in having found the incredible…read moreteam of people at Zhang Financial. Over my 45 years of investing, first via company managed 401K's, then by "retail" financial "advisors" of my choosing I reached out to Charles Zhang about 4 yrs. ago. After an initial call with Charles and his wife Lynn Chen-Zhang, they agreed to take us on as clients. Their team offers an outstanding balanced and complex understanding of the financial market's, strategizing of our personal goals and financial position and most of all a very empathetic, personal and introspective interaction with both my wife and myself. I swear, my wife and I turn to each other after every quarterly account review in disbelief at how incredibly fortunate we are to have their good and active counsel with our life nest egg. What a team! Thank you All! Charles Zhang has been ranked #1 in the nation on Barron's list of America's Top 100 Independent Wealth Advisors for 2024. This is the third year that he has been ranked #1; he previously received the distinction in 2023 and 2021*. He is currently the highest-ranking NAPFA-Registered Fee-Only Financial Advisor on the list.*. And has been named the #1 Financial Advisor in Michigan by Barron's for the past 13 consecutive years beginning in 2013 through 2025.* Lynn Chen-Zhang has been recognized as one of the nation's Top 100 Women Financial Advisors and #1 Female Financial Advisor in Michigan in 2014*.

After using for over 40 years a well known large advisement firm, I switched to Zhang after reading…read moretheir excellent reviews and top ratings in Forbes and Barrons. So glad I did. Besides having a set fee withdrawn quarterly, they use the Schwab platform and their well diversified investments outperform all their benchmarks. David Marshall CPA and Kyle Mack CFP, our advisors, always get back with answers to our questions in a timely manner. So happy to be a client of this firm and its wonderful advisors.

S Straight up, these people were like family Christmas parties. Okay. I lost everything in the…read morehouse fire. They have never picked up the phone. They're my insurers. They're who I gave the money to. And the only thing they do is say will we have to turn it over to claims now. Not even a phone call to say can we do anything? But they'll sit out.There in church and hand out flyers like a good neighbor State Farm.Is not there?I am telling you.I was with these people for 40 years and they totally dumped on me every time.I get an assessment for my property damage.State farm charges me a thousand dollars!

My family is on a plan here and you guys are amazing. I love all the employees that work here, they…read moreare super nice and friendly! You guys have always been helpful, especially when things in the past have happened unexpectedly.

I've been really pleased with my experience here. I truly feel like I now understand what my…read moreinsurance is how important it is to have the right coverages. The team is absolutely amazing and I love that I can call and speak to a real person, not a 1800 number. Thanks Duncan Agency for being the best! :)

These folks take the time to make sure you understand your coverage. It is reassuring talking to an…read moreagency that actually cares about their customers and doesn't treat you like another number.