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    Kellum Medical Clinic

    1.8 (14 reviews)

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    Always have great communication and don't have an emphasis on medication for everything.

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    HealthTexas Primary Care Doctors - Westover Hills Clinic

    HealthTexas Primary Care Doctors - Westover Hills Clinic

    4.1
    (15 reviews)
    3.7 mi

    EDIT: I'm updating my review because I booked the appointment anyway. Despite the weird interaction…read moreI had over the 25-dollar late fee, I was reminded of how the staff at the Westover Hills Clinic are some of the most professional, hard-working, and kind people. They have consistently provided superb service and follow-through, so I recommend this location to anyone who is looking for a PCP. ORIGINAL REVIEW: I missed an appointment due to an emergency, called them beforehand to let them know, and they said it would be enough since it was an emergency. Called to reschedule, they said I never called so I'd have to pay. Asked them to check their system, they didn't find evidence of my call. I called back to reschedule again, the said they found the notes in their system, but I'd have to appeal formally. I asked them what proof was needed, and they said I'd just have to make the claim that I had emergency surgery. So I asked what's the difference between now and then, since I had already done that and what would constitute as proof to waive the fee. They couldn't really answer, transferred me to billing and billing said they couldn't do anything, I'd have to talk to the practice. I asked billing to get on the call with me and the practice, and they said they would, but they did a simple transfer instead. When I finally agreed to pay and appeal later, they didn't have the appointment I needed. One big circus, wasting everyone's time, over 25 dollars.

    Unfortunately, I had to leave my former primary care doctor since they stopped taking Aetna…read moreinsurance. I was completely bummed and just hated the idea of changing doctors. I did a lot of research, got some recommendations from my daughter's former pediatrician, and ended up at HealthTexas with NP Stephanie Munoz at their Westover Hills location. Their office info is: 10307 TX-151, SA, TX 78253, phone: (210) 237-4983. From the moment I walked in, I absolutely loved this place! Each and every person in their office staff was efficient, friendly, and fun! My first visit with NP Munoz went even better! She has a great personality, is very straightforward, and easy to talk with. She was extremely thorough, asked questions about my prior tests and treatments, and made recommendations for my care plan. A couple of extra bonuses about HealthTexas are that they open at 7 am every day but Wednesdays, and 2 of their locations are open on Saturdays -- no appointment needed! I'm so thankful that I was forced to change doctors! I've found my new healthcare team! If you're considering changing doctors, I'd highly recommend HealthTexas and NP Munoz!

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    Westover Hills Clinic
    Westover Hills Clinic
    Dr. Bharath "Bart" Pola
    Dr. Bharath "Bart" Pola
    Examination room

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    Examination room
    Gonzaba Medical Group

    Gonzaba Medical Group

    1.9
    (52 reviews)
    2.7 mi

    I recently received a letter from Gonzaba Medical Group stating that they were reorganizing patient…read moreloads to better serve all patients. Unfortunately, my longtime primary care physician of many years was among those affected, and I was reassigned to a pool of seven different doctors. After my appeal to remain with my physician was denied, I decided to give the new system a chance. However, when I called to schedule an appointment with one of the assigned providers, I was told the earliest available appointment was December 2. If the purpose of this reorganization was to improve patient access and care, my experience has been the exact opposite. I even reached out to a patient advocate hoping someone would recognize the impact this has on long-term patients, but I was simply told that patients are free to seek care elsewhere. It is disappointing to see patient-provider relationships that have been built over many years dismissed so easily. Continuity of care matters, and telling loyal patients to find healthcare elsewhere is not the level of service I expected from an organization that claims to prioritize its patients. Shame on Gonzaba Medical Group for handling this transition in a way that leaves long-time patients feeling unheard and undervalued.

    My first experience with Gonzaba was amazing. From logging in to labs and X-rays - even an EKG!…read more Everyone was so kind and welcoming. Thank you Dr Alba, Joanne, Demi, Angie, Debra and Loretta, for your patience, kindness and care. A special thank you to my PCP Dr Monica Chopra - I would not have found Gonzaba without her guidance. Hugs sent from me - Denise Rossi

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    Entrance
    Entrance
    Reaction to prescribed medication
    Reaction to prescribed medication
    Reaction to prescribed lotion

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    Reaction to prescribed lotion
    Laura Sinclair Rodriguez, MSN, FNP-C

    Laura Sinclair Rodriguez, MSN, FNP-C

    3.0
    (6 reviews)
    5.5 mi

    you can never see her see cancels appt a lot. I had a hernia and in a lot of pain but she canceled…read moremy appointment with no explanation of why. also doctors office never answers phone. horrible doctors office!!!!

    If I could give a zero rating I would. This was ultimately my worst experience in a doctor's…read moreoffice. The wait time was excessive, and there were numerous communications sent to me that felt overwhelming. My appointment with Laura Sinclair Rodriquez was canceled on the morning of the appointment, which I had waited two months for. The next available slot was a month later, which was disappointing.She couldn't work me in since it was her fault in cancelling my appointment in the first place. Despite arriving 15 minutes early as indicated in multiple emails, I encountered issues checking in due to the receptionists being occupied. When I finally checked in, I was informed that I should have arrived 30 minutes early per the instructions from Ms. Rodriquez, which contradicted the previous communications. It was frustrating to wait an additional 30 minutes, only to learn that I might not be seen that day due her ridiculous notion of wanting new patients to wait for 30 minutes, even when I completed ALL paperwork online. The nurse was the only courteous staff member I encountered, and I felt that overall, the office is poorly managed and does not prioritize patients' time. Do not waste your time and money at this office. It is understaffed and not efficient.

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    Laura Sinclair Rodriguez, MSN, FNP-C

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    Kellum Medical Clinic - familydr - Updated August 2026

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