My experience with Basecamper mirrors was not a good one…read more In particular: 1) After taking delivery of the van and starting our trip, the rooftop tent ripped off the top of the van while driving down I-15 at 80MPH. After pulling over and calling the owner, Matt, he pointed me to an item in the list of things he had supposedly trained me on, marked in the document as "need to know." 2) I never received any instruction to drive the van at 65MPH, which is significantly under the speed limit. I did receive training on how to set up and take down the tent, but nothing else regarding speed. That is indicated in the section I initialed, however I never received any verbal training or instruction to drive that slowly. I have driven with multiple roof racks, ski racks, etc. and have never been aware of a speed limit restriction, certainly not one that is 10-15MPH under the legal speed limit. Matt did tell me that he was "tired" from having to drive to Capitol Reef the previous day to deal with another vehicle issue related to his fleet. 3) From the damage, it appears that the right rail failed, in particular the right front attachment to the top of the van, a Yakima roof rail. It appears to have completely torn off from the van, causing the rail to snap and the tent to fly off. In addition, it seems that the tent was in no way secured to the two rails perpendicular to the Yakima bars, as there were no bolts of any kind attaching the tent to those rails. If those bolts were present, the roof rail would have never snapped even if the Yakima attachment failed. . 4) The above statements indicate to me that the tent was not attached to the roof of the van in the recommended way. Based on my inspection of the other vans in the Basecamper fleet and others I saw while on our trip, as well as my own experience, the tents are attached directly to the roof rails (Yakimas) via the standard connections you see on a Thule or other roof rack. I have never seen an attachment set up like the one on this van with two additional perpendicular rails that are not secured to the tent. 5) Based on 4), it seems that the tent was attached in some sort of way to accommodate the vent, which I believe is not consistent with how it was supposed to be installed. Matt insisted it was industry standard, but as I stated I've seen and used multiple rooftop racks and attachments and there is never a set of wood blocks involved. 5) Additionally, there were other issues with this van, it overheated while idling for less than 10 minutes and I had to put a quart of oil in after the engine started knocking. Additionally, a cabinet door came off the hinges and there were issues attaching propane canisters to the tube connecting them to the camping stove. I only point these out as they indicate a pattern of issues with the van that support the statements made above. In summary, I don't think the issue was a result of my driving at a legal speed, it seems more an issue with the tent not being installed properly. Yakima roof bars should never fail if installed properly, and given how the tent was installed it's a pretty logical conclusion that those had issues as well. This was not only an inconvenience for our trip, but a very dangerous situation if the tent had hit someone's car on the highway when it flew off. In my dealings after the fact with Matt, he has come across as very defensive and argumentative. Given the gravity of the potential consequences, I would think every effort would be made to ensure that each requirement that the driver needs to know is explicitly called out and delivered to the driver so that there is no chance for something like this to happen. The attitude I've been getting in my dealings with Matt does not give me any confidence that they are committed to doing everything possible to ensure a safe trip for their customers. I don't think the van I rented (Tan Campervan) is suitable for customer rentals.

Let me start by saying how excited I was for this trip, it was something my wife and I were…read moreplanning to do for a long time. Before booking a van or RV I did endless research and I will save you the time. IF YOU ARE PLANNING TO RENT A RECREATIONAL VEICHLE out of Salt Lake City, BOOK with these guys. The Van. Approx 880$ Booked the tree-line van for the extra space as we had a significant amount of gear, plus you'll likely be transporting firewood at some point. This was a good choice for us given our gear situation. Clean van, and most importantly mechanically sound, no problems at all, no speaks, no rattles, no freakin worries! This thing was easy to drive, easy to see in the mirrors, and not too big where I couldn't take it wherever I wanted. It was surprisingly good on gas(I babied it and only three fill ups for all that mileage) Set up well, the netting in the back is like genius, the cabinets/cooler easily held food for six days and all our beverages. I mean I was making eggs every morning, full bbqs for dinner. you can really take and cook whatever with the setup they provide. setting up the outdoor camp stove on the table(also provided by basecamper) wherever, whenever, in some of the most beautiful locations in the united states is not enough to warrant the price mark but, was some of the most enjoyable parts of the trip. Its a hotel on wheels with literally everything you actually need to spend sometime off grid already included. The bed was comfortable, plenty of blankets/pillows I brought sleeping bags knowing it would be in the 20s at night and never touched them. used the heater one time in Teton for about fifteen minutes, it warmed the van enough for the entire night. issues: Had a little issue starting the heater, but I made a phone call to them and figured it out in ten minutes. I broke the French press, I replaced it before returning the van, and they were understanding and did not charge me No other issues. Trip: We drove from basecamper vans to Jackson hole, did the entirety of Yellowstone park, back through Jackson and to salt lake. We drove whenever, went looking for wolves every night/morning. You could not drive this van more than I did in 5 days. grand total I was over mileage by 594miles I paid an extra 200$ and honestly I would have paid more. It was a flawless trip. I've done Moab in a rental car for the same time, in the end the extra few hundred you spend for a van like this pays for itself, everything you need is there and if you are like us and trying to see Yellowstone in a short period of time, this is the way. thank you basecamper vans. trip was glorious and you had a big part in that. James.

Just can't say enough good things about this company. Second summer in a row (out of San Francisco…read moreand did Tahoe / Yosemite last year ) we rent thru lost campers and go explore. We drove up through bear lake to Tetons and then to Yellowstone. The van was just perfect for my 13 yo son and I . The nights got down to the low 30s and it was so comfortable in the van. It's just so convenient to park, cook out, relax then head on out. No messing w tents etc. my son particularly loved laying in bed w the windows down looking through binoculars and taking pics of all the wildlife in Yellowstone .We bought the extra miles package and went 20 miles over costing an extra 6$ They are there to help you and make sure you have a great trip. I love how they make it easy for after hours drop off. Rent in advance and w confidence that you will enjoy a clean and comfortable van. Awesome! Jorge and Sam

Using Lost Campers for our trip was a great decision. My girlfriend and I chose the Sierra class…read morevan (Dazza) and it fit our needs perfectly! We rented out of SLC and took a two week trip through Wyoming, Montana and Idaho. We camped most of the time but when it rained twice we easily turned Dazza's backseat area into our bed for the night. (Pro tip: the full size mattress in the van fit perfectly into a two person tent which made for a comfy nights sleep) The amenities provided in the van were perfect (especially the sink, prep area and small table) for car camping plus and the van was a newer one and in great condition. I highly recommend using Lost Campers for your road trip vacation!

My husband and I rented a tall medium van last October and it was perfect. We toured the "Mighty…read moreFive" Southern Utah parks plus a few other areas. It truly is the sweet spot between a tent and RV. We didn't need to bring a bunch of cooking and tent supplies on the plane but we were still able to camp which was important for us. We like to tent camp and thought an RV would be too constricting for exploring. The set up inside the van was near perfect. We didn't actually use the sink but everything else was perfect down to the window drapes, hooks, charging setup and comfortable bed. Having the refrigerator was key. No need to hunt for ice everyday! We made other campervan users jealous everywhere we went. Comparing our van setup with others confirmed we made the right choice. Yes it's a little pricey but very competitive. We felt we got great value for what we paid. I encourage folks to get the basic insurance package too. It provided peace of mind and paid for a rock chip in the windshield. The rental process was easy and went smoothly and the owners/employees were helpful and friendly. We're pretty hooked on the #vanlife and hope to do it again.

Love These campers! Have explored Utah, Arizona and Idaho and had a great time driving and camping!…read moreThe beds are very cozy and the whole experience is great! We are repeat customers! Thank you chris and august!

Highly recommend rugged rental. They were super kind and personably...even gave us a transfer to…read morethe airport in our rental car so that we didn't have to unpack twice.

Very rare that I leave a negative review but Rugged rental left my son and I stranded at the SLC…read moreairport. I had arranged for an after hours pickup for my scheduled 7:20 pm arrival. My flight was delayed about 30 minutes and when I called the after hours number as instructed no one picked up. I left a message for the on call person, but I never heard back. I called multiple times. Fortunately I was able to rent a car that i can use to head up the mountain, but at more than twice the cost. Needless to say I strongly advise against using Rugged.

Top notch across the board! The staff explained everything & gave me an educational walk-thru…read more (my first RV rental experience), courteous & prompt & all fixtures were good-as-new! Reasonable price too. I might become "an RV guy!" Thanks Cruise America!!!!! -Rich

The black water tank leaked on the ground on the first night. We could not use the toilet for four…read moredays. It was very stressful and wasted a lot of time to try and manage the situation. The RV was very unstable and unsafe driving on the highway with. It was extremely noisy to drive the RV. There was a broken mudflap that was a safety hazard. The fan in the bathroom did not work. They only offered to reimburse us for one night out of the total that we could use. The people helping us were very rude and inconsiderate. A horrible, expensive snd stressful experience.

We have rented now twice, and each time has been a delight. Since we are new to trailer camping,…read morethe instructions were very clear and helpful to where we felt confident working with it. The trailers have always been clean, and all equipment working well. It has offered us opportunities to create memories for our children. Will be renting again!

We could not be happier with our Easy Camper Rental experience. They enabled a spectacular 10 day…read morevacation by providing everything we needed. Great operation. We can't wait to do business with them again.

Had a great experience with Connor and the El Monte team - they took good care of our company and…read morerecommend them for future rentals.

This was our third El Monte rental (the other two were from different locations) and this rental…read morewas as wonderful an experience as the other two. Clean, carefully maintained, low-mileage RV, fully-outfitted and a pleasant rental staff to help us. We took it on a two-week tour of the Grand Tetons and Yellowstone NP and had a trouble-free, great time. More recently, we had our first experience with Cruise America (in Connecticut) and it was awful. A filthy, high-mileage RV. Made us appreciate El Monte more!

We rented paddle boards from Dave. He was so kind and was easy to get a hold of! It was such an…read moreeasy and convenient way for us to enjoy some recreation at the lake. Reasonable price too! Definitely recommend Oakley Rentals to others.

From the owner: Our family loves the outdoors and we couldn't think of a better way to get outside more than to…read moreshare our passion with others. So we started Oakley Rentals. From camping to lake play, we've got you covered with Rv rental, travel trailer, paddle boards and kayaks! Check out our website today.