My experience with Basecamper mirrors was not a good one…read more In particular: 1) After taking delivery of the van and starting our trip, the rooftop tent ripped off the top of the van while driving down I-15 at 80MPH. After pulling over and calling the owner, Matt, he pointed me to an item in the list of things he had supposedly trained me on, marked in the document as "need to know." 2) I never received any instruction to drive the van at 65MPH, which is significantly under the speed limit. I did receive training on how to set up and take down the tent, but nothing else regarding speed. That is indicated in the section I initialed, however I never received any verbal training or instruction to drive that slowly. I have driven with multiple roof racks, ski racks, etc. and have never been aware of a speed limit restriction, certainly not one that is 10-15MPH under the legal speed limit. Matt did tell me that he was "tired" from having to drive to Capitol Reef the previous day to deal with another vehicle issue related to his fleet. 3) From the damage, it appears that the right rail failed, in particular the right front attachment to the top of the van, a Yakima roof rail. It appears to have completely torn off from the van, causing the rail to snap and the tent to fly off. In addition, it seems that the tent was in no way secured to the two rails perpendicular to the Yakima bars, as there were no bolts of any kind attaching the tent to those rails. If those bolts were present, the roof rail would have never snapped even if the Yakima attachment failed. . 4) The above statements indicate to me that the tent was not attached to the roof of the van in the recommended way. Based on my inspection of the other vans in the Basecamper fleet and others I saw while on our trip, as well as my own experience, the tents are attached directly to the roof rails (Yakimas) via the standard connections you see on a Thule or other roof rack. I have never seen an attachment set up like the one on this van with two additional perpendicular rails that are not secured to the tent. 5) Based on 4), it seems that the tent was attached in some sort of way to accommodate the vent, which I believe is not consistent with how it was supposed to be installed. Matt insisted it was industry standard, but as I stated I've seen and used multiple rooftop racks and attachments and there is never a set of wood blocks involved. 5) Additionally, there were other issues with this van, it overheated while idling for less than 10 minutes and I had to put a quart of oil in after the engine started knocking. Additionally, a cabinet door came off the hinges and there were issues attaching propane canisters to the tube connecting them to the camping stove. I only point these out as they indicate a pattern of issues with the van that support the statements made above. In summary, I don't think the issue was a result of my driving at a legal speed, it seems more an issue with the tent not being installed properly. Yakima roof bars should never fail if installed properly, and given how the tent was installed it's a pretty logical conclusion that those had issues as well. This was not only an inconvenience for our trip, but a very dangerous situation if the tent had hit someone's car on the highway when it flew off. In my dealings after the fact with Matt, he has come across as very defensive and argumentative. Given the gravity of the potential consequences, I would think every effort would be made to ensure that each requirement that the driver needs to know is explicitly called out and delivered to the driver so that there is no chance for something like this to happen. The attitude I've been getting in my dealings with Matt does not give me any confidence that they are committed to doing everything possible to ensure a safe trip for their customers. I don't think the van I rented (Tan Campervan) is suitable for customer rentals.

Let me start by saying how excited I was for this trip, it was something my wife and I were…read moreplanning to do for a long time. Before booking a van or RV I did endless research and I will save you the time. IF YOU ARE PLANNING TO RENT A RECREATIONAL VEICHLE out of Salt Lake City, BOOK with these guys. The Van. Approx 880$ Booked the tree-line van for the extra space as we had a significant amount of gear, plus you'll likely be transporting firewood at some point. This was a good choice for us given our gear situation. Clean van, and most importantly mechanically sound, no problems at all, no speaks, no rattles, no freakin worries! This thing was easy to drive, easy to see in the mirrors, and not too big where I couldn't take it wherever I wanted. It was surprisingly good on gas(I babied it and only three fill ups for all that mileage) Set up well, the netting in the back is like genius, the cabinets/cooler easily held food for six days and all our beverages. I mean I was making eggs every morning, full bbqs for dinner. you can really take and cook whatever with the setup they provide. setting up the outdoor camp stove on the table(also provided by basecamper) wherever, whenever, in some of the most beautiful locations in the united states is not enough to warrant the price mark but, was some of the most enjoyable parts of the trip. Its a hotel on wheels with literally everything you actually need to spend sometime off grid already included. The bed was comfortable, plenty of blankets/pillows I brought sleeping bags knowing it would be in the 20s at night and never touched them. used the heater one time in Teton for about fifteen minutes, it warmed the van enough for the entire night. issues: Had a little issue starting the heater, but I made a phone call to them and figured it out in ten minutes. I broke the French press, I replaced it before returning the van, and they were understanding and did not charge me No other issues. Trip: We drove from basecamper vans to Jackson hole, did the entirety of Yellowstone park, back through Jackson and to salt lake. We drove whenever, went looking for wolves every night/morning. You could not drive this van more than I did in 5 days. grand total I was over mileage by 594miles I paid an extra 200$ and honestly I would have paid more. It was a flawless trip. I've done Moab in a rental car for the same time, in the end the extra few hundred you spend for a van like this pays for itself, everything you need is there and if you are like us and trying to see Yellowstone in a short period of time, this is the way. thank you basecamper vans. trip was glorious and you had a big part in that. James.

Just can't say enough good things about this company. Second summer in a row (out of San Francisco…read moreand did Tahoe / Yosemite last year ) we rent thru lost campers and go explore. We drove up through bear lake to Tetons and then to Yellowstone. The van was just perfect for my 13 yo son and I . The nights got down to the low 30s and it was so comfortable in the van. It's just so convenient to park, cook out, relax then head on out. No messing w tents etc. my son particularly loved laying in bed w the windows down looking through binoculars and taking pics of all the wildlife in Yellowstone .We bought the extra miles package and went 20 miles over costing an extra 6$ They are there to help you and make sure you have a great trip. I love how they make it easy for after hours drop off. Rent in advance and w confidence that you will enjoy a clean and comfortable van. Awesome! Jorge and Sam

We had a great time touring the Utah National Parks in one of the minivan campers! It's a great…read moreeconomical way to go and gave us a lot of flexibility. Because we were in a different place almost every night it was very nice to not have to set up and break down tents in the darkness; this gave us more time to enjoy the daylight. We were also able to sleep in an "unofficial" campground or parking lot when all the official sites were full. Also great to not have ads all over the van! The van was very clean when we picked it up. We brought sleeping bags and extra pillows with us but would have been fine without them. It was nice and cozy with 2 people. I wouldn't expect more than 2 to sleep in the van. The bed folds up to allow more seating but we left it in bed configuration the whole time. If traveling with more definitely get the roof tent or bring a tent. All the included camping gear like chairs, table, Coleman stove, and cooking tools worked great. They offer a DC powered fridge to rent which I definitely would consider if we took a similar trip again. The cooler is recessed down and difficult to remove for drainage when full. Storage wise there was room for our carry-on suitcases and backpacks but not our large checked bag; they were nice enough to let us leave it at the office in Salt Lake City. Customer service from everyone we spoke to was excellent. Overall a great trip and very pleased with the rental!

We rented a MB Revel 4wd camper van from KV twice. This time they went above and beyond for…read morecustomer service. For our second trip we rented for nearly 3 weeks and basically at the start of our trip the alternator that charges the Li Ion batteries broke. We survived for a few days by using solar to recharge the batteries than run the water pumps etc, and using a butane stove to cook, instead of the induction cook top, but long term this was not going to work. It took a while, with several frustrating WhatsApp calls made challenging by limited WiFI and cell access, to trouble shoot what had gone wrong with the van, but in the end it all worked out. Kellville arranged to drive an identical camper van from SLC to Canyonlands, a 300 mile one way trip, to swap out our broken van. This is above and beyond customer service given the remote location where we were camping.

Disappointed with my experience at Kellville Vans. The harassment from the owner and employees was…read moreunprofessional and intolerable.

Highly recommend rugged rental. They were super kind and personably...even gave us a transfer to…read morethe airport in our rental car so that we didn't have to unpack twice.

Very rare that I leave a negative review but Rugged rental left my son and I stranded at the SLC…read moreairport. I had arranged for an after hours pickup for my scheduled 7:20 pm arrival. My flight was delayed about 30 minutes and when I called the after hours number as instructed no one picked up. I left a message for the on call person, but I never heard back. I called multiple times. Fortunately I was able to rent a car that i can use to head up the mountain, but at more than twice the cost. Needless to say I strongly advise against using Rugged.

RV was near new and worked great. Ed was really helpful. They do need to make sure that the people…read morechecking you out know the correct answers to your questions since we were told one thing and when I read the manual and read their website it said the opposite. But would rent there again.

We were given a unit with a faulty AC unit and generator. It broke down in Arizona in 110° heat…read more When we called customer service I was put on hold for over 30+ minutes 3 different times. Then they suggested buying oil for the generator. We did that, still did not fix the issue. So we called again. On hold for over 30+ minutes. Was told to check the coils on the roof top ac unit. I am not a mechanic I told them to which they responded, well sorry it's after hours. I explained that we have a terminal cancer patient with us whose vitals were quickly declining due to the heat, I was told sorry there's nothing anyone can do. They do not send a tech out after hours. The closest Cruise America location was 2 hours away in Tucson. The wrong direction from where we were headed on a last trip as a family before our husband/father passes away. We had to get an Airbnb so we could take the RV in the next day. The place in Tucson was great, just a dealer, not an actual Cruise America site. The employee there, Hank, was so apologetic. I had not received a single apology at this point. He helped us switch the RV. This one was older and the fridge didn't work but the only other option was to drive the one with No AC two more hours in the heat to a different location. No thank you! So we took the one with the broken fridge. 30 minutes later we were told to bring it back as the switch had been declined. We had to return the unit just to find out that it later had been approved. After having to stay in the air bnb for a second night because we didn't get approval until 10 minutes before the store closed, we finally got back on the road. Decided to cut the rest trip short and head home. Two days later I finally received a call from a supervisor. She apologized over and over and said when we return the RV to the Salt Lake location to tell them what happened and ask for compensation. When we returned the unit, the man there was extremely rude! He told us that we never should've taken the unit to AZ in the summer. Gee thanks. We have a very limited time to make this trip before my Dad passes. He did not apologize once and told me, we would not get compensation for the Air Bnb or the rental car we had to get. He did finally agree to take off two days of the rental. Not one apology. We will NEVER be renting from Cruise America again. You will not receive kind customer service. If you even get someone who can speak English.

We have rented now twice, and each time has been a delight. Since we are new to trailer camping,…read morethe instructions were very clear and helpful to where we felt confident working with it. The trailers have always been clean, and all equipment working well. It has offered us opportunities to create memories for our children. Will be renting again!

We could not be happier with our Easy Camper Rental experience. They enabled a spectacular 10 day…read morevacation by providing everything we needed. Great operation. We can't wait to do business with them again.

Had a great experience with Connor and the El Monte team - they took good care of our company and…read morerecommend them for future rentals.

This was our third El Monte rental (the other two were from different locations) and this rental…read morewas as wonderful an experience as the other two. Clean, carefully maintained, low-mileage RV, fully-outfitted and a pleasant rental staff to help us. We took it on a two-week tour of the Grand Tetons and Yellowstone NP and had a trouble-free, great time. More recently, we had our first experience with Cruise America (in Connecticut) and it was awful. A filthy, high-mileage RV. Made us appreciate El Monte more!

We rented paddle boards from Dave. He was so kind and was easy to get a hold of! It was such an…read moreeasy and convenient way for us to enjoy some recreation at the lake. Reasonable price too! Definitely recommend Oakley Rentals to others.

From the owner: Our family loves the outdoors and we couldn't think of a better way to get outside more than to…read moreshare our passion with others. So we started Oakley Rentals. From camping to lake play, we've got you covered with Rv rental, travel trailer, paddle boards and kayaks! Check out our website today.