Reviewing as a property owner: Avoid Kelly & Eccleston when choosing a property manager. They have extremely poor and unclear communication, do not understand or follow their own agreements, and change staff so much you will never know who is actually managing your property. I will not leave a long review, although I could. I was with them for years due to long-term tenants in place and am now glad to be finished with them. read more

I don't have anything nice to say about Kelly management problem I have is I'm in an HOA Kelly management is in charge of that HOA I'll pay every month for them to do my yard and to make sure the trees around my house are maintained they don't want to do it I got two trees on the side of my house that aren't even mine and the roots are protruding into my foundation and my fence I also have roots in my front yard that are not from my trees they're their trees I've been fighting with them for 2 years just to get this stuff situated they don't want to do it I actually have roots going through my sidewalk from trees that are not mine they don't want to fix it If I'd known at HOA and Kelly management going to be this cheap and not understanding I wouldn't have moved until this neighborhood I've sent a whole bunch of emails I've talked to them whole bunch of times on the phone and they took one route out my front yard and left a hole in a divot read more

Kelly management has really gone down hill ever since they joined with Eccleston. We've had direct dealings with Eccleston before the merger and they are not to be trusted and are very unreliable. Make sure you dont let them use Victoria Eccleston's husband to do any so called repairs if you dont want to get gouged. Get your own quotes for things that need to be done and don't use their "recommended" trades people if you want a fair price for a service. Also, take any recommendations for "repairs" with a grain of salt and always review your monthly statements to make sure all the expenditures are proper. If you are not vigilant and proactive, it is very easy for them to take advantage of you. read more

They are working with me to find a satisfactory result. In a racially motivated incident with neighbors.

If I could give less than one star I would. They are the absolute worst. I have had request in for years and nothing gets done. When they do fix something it's halfway and soon needs repairs again. If you need a new door or fence...it goes on deaf ears. Fences all over the area are falling down and doors are falling apart. Trim needs repair and so much more. Board member walk the area all the time they see this..they should be doing something. One thing I have noticed...is certain board members property is always looking good...makes you go hmmm. Don't get me started on "security" it doesn't exist. Cars get broken in to daily. Packages stolen. Gardener's are the worst. Flower beds are not taken care of. Lawns are trashed in areas. And guess what? We pay for all this non-existent so called maintenance. I wonder what happens to all the money they get? It certainly isn't going to fix things, if it were, this area would look so much better...They don't even post the minutes to the board meeting anymore. Why? Do your job. read more

Any time we have a question or concern Betsy always puts us at ease and stays in constant contact with us to keep us appraised. Betsy's customer service is hands down the best and I never dread calling her with a question or request. Her diligent work ethic and kindness are so rare, she's very much appreciated. read more

Finally, a management company that actually works for their clients. The past 9 years I've had Lordon Management, and this first week of new management under Kelly has exceeded all expectations- In one phone call they were able to save me a days worth of work that my old company insisted I do, just to have some documents updated! Thank you Kelly Management!! read more

Thank you for recently resolving many of the issues that our neighborhood was having and for thoroughly explaining things to us. It is greatly appreciated read more

even though they're not our apartment managers anymore these people go above and beyond when we needed some information they were more than willing to help us out now I've seen some bad reviews for them but our experience they were great I wish there were more like them but unfortunately there aren't so if you get telling Nicholson as your apartment manager property managers you're lucky they go beyond to help you read more

I have lived in an association that is managed by Kelly Management for over 5 years. When I first moved in I had a problem with my roof, and they sent out the roofers the next morning. They are very efficient, knowledgeable, and a wonderful staff. read more

I have lived in a community managed by Kelly Management for 10 years. They have always responded to my concerns within a very short time. Accompanying concerns with photos makes communication very clear. The team is doing a great job. read more

Our homeowners association just changed property management companies. So far so good and I really do hope they work out well for us. It has been a long time since we've had a good management company. read more

I called about a home for rent in October and was immediately helped by Brian. He was able to find the home we needed with the amenities we so wanted! It was quick, efficient and painless. We had an issue with the home we rented last week and he and his maintenance staff were on it immediately. Very happy to have rented from Kelly Management. I would highly recommend them to everyone! read more

We have found that our concerns fall on deaf ears. We are not listened to. They have been nothing but condescending and rude. A real mean girls club. read more

Do not use this company for anything. They are only out for there benefits not the customer. Connor does horrible job, no communication. The owner is even worse. Change companies if you can. read more

Kelly Management is a NIGHTMARE. Here are just a couple problems that I have with them. 1) They let a tenant run dope house out one of the properties that they manage for over 6 MONTHS. 2) They let homeless people squat in their vacant properties and it have become a magnet for criminals and vagrants. Litter, graffiti, loitering, drugs, public intoxication, burglary, and muggings are so RAMPANT the tenants are afraid to go outside and the value of our properties plummeted. They do not put pressure on the police to enforce these laws, or patrol the area like the promised us they were going to do a half dozen times. 3) We pay them hundreds of dollars a month for NOTHING. They are lazy, dishonest, rude, condescending and deceitful to property owners whenever we need something fixed. The biggest question I have for Kelly Management is not why are they so incompetent it is what do they even DO!!?!?!? They take our money and we get NOTHING in return. It's got to be some sort of fraud because I have spent over 9,000 dollars for their services and I have gotten nothing but a headache in return. Pure and simple, Kelly Management is a racket. From someone with almost 10 years of experience with Kelly Management --RUN! Just, RUN. read more

We have lived in a Homeowners Association managed by Kelly Management for 17 years. When I have had questions or concerns they were always professional, helpful and friendly. When they didn't have an immediate response they have always gotten back to me within a few days. Thank you Kelly Management for such great service throughout the years! read more

I have worked with Kelly Management for several years now. Connor, our community manager, always goes above and beyond. In working with several management companies over the past decade, Kelly Management is a pleasure to work with. They have friendly, knowledge staff, who truly care about the properties/communities they manage. read more

Great company, very professional. Issues handled with expediency and great communication. A long standing Bakersfield company!